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Ritz Crackers
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1.0 384 Reviews

Ritz Crackers Complaints Summary

0 Resolved
382 Unresolved
Our verdict: Engaging with Ritz Crackers at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ritz Crackers reviews & complaints 384

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Newest Ritz Crackers reviews & complaints

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7:03 pm EST
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Ritz Crackers Ritz crackers

I purchased a very large box of crackers. Every cracker in every sleeve had this "matter" on it. Some were affected more than others. Consistency of peanut butter, brown in color. At first I thought it was just "overbaked". no odor. Had to throw away box because I wasn't sure it was ok to eat. Very sad because it's my favorite crackers! I may try some of your other products.

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5:26 pm EST

Ritz Crackers Ritz crackers 13.7 oz box

We purchased a box of Ritz Bits and Ritz Crackers ...the bits tasted terrible and we tossed them out ..I opened the box of Crackers and pulled out a sleeve opened it and the crackers have what smells and looks like peanut butter on the edges of the crackers...eeeeuuuu...I was going to toss them out bjt you should know what is happening...(Don't make this products brand in Mexico...substandard..)

The box was intact and gave no indication of anything unusual fro the outside..I have I have the box...Please advise and you should recall this . before someone gets poisoned.

Carolyn Angel .

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Update by Carolyn Angel
Jan 17, 2019 5:28 pm EST

stop trying to sneak in additional sites and products...

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T
6:22 pm EST

Ritz Crackers Crackers

I recently purchased a box of crackers 13.7 ounces and I think they might have been over cooked? they are a little bit darker than they usually are ?(at least that's what my husband said).
They are very dry and don't taste as good as I usually do I don't know if you change the recipe or what ?
I don't need anything ?I just wanted to let you know because I love Ritz crackers❤️ but if they keep Jason like that I'm sorry I will have to move on to a different brand😩

A concerned Customer,
Terry

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10:58 am EST
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Ritz Crackers Crackers

First let me say I am a big fan of the Ritz crackers. The last few boxes I have bought have crumbled when trying to spread anything on them and fall apart when you put something solid on them an bite into it. I don't know whether they are making them to thin or they have changed the formula. Just thought Ritz would like to know about what I think is a problem . Not happy

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11:31 am EST

Ritz Crackers Ritz buttery rounds original

When I open up a bag of crackers there were some black "things" baked into 3 crackers. At first I thought it was marker on the outside, but when I opened it...I was disgusted to see something that looked like "bugs" baked into the crackers.

I purchase these weekly, but will no longer be purchasing anything from your company as it has literally made me sick to my stomach and the thought of eating...anything...disgusts me.

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9:51 am EST

Ritz Crackers Substance on crackers

I have purchased at least 3 boxes of Ritz crackers recently that have a brown substance on the edge of the crackers. These were bought at local grocery stores, Kroger and Mac's.

It looks like peanut butter, but I am not going to taste it to see for certain. If it is, that is a problem for allergy sufferers.

Whatever it is, it is ruining my desire for Ritz crackers. I do not want this unknown substance in my body!

This is very unappealing and not acceptable.

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6:28 pm EDT

Ritz Crackers Crisp and thins

We purchased a bag of the Bacon flavor crisp and thins and to our surprise, all of the crisps are burnt. Like the whole bag. Are they supposed to be like this? And they don't seem to have any Bacon flavor. My family loves bacon. That's why we bought them, but we are highly dissatisfied with this product right now. If this is a just a mistake that would be great!

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11:14 am EDT
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Ritz Crackers Boxes of crackers

We have always, always purchased Ritz Crackers . The last couple of months we have purchased three boxes of the original crackers and all three boxes were, I'll describe as not the norm. We try to take them out of the wrapping and they crumble. We attempt to put a spread on them and they crumble. We have thrown two almost completely full boxes away. These purchases have been made at Shop n Save in Wilkins Township, Pa. The sell by date has an expiration of March 2019. I will not be purchasing Ritz Crackers in the future.

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Update by Melanie Brannigan
Oct 29, 2018 11:14 am EDT

We have always, always purchased Ritz Crackers . The last couple of months we have purchased three boxes of the original crackers and all three boxes were, I'll describe as not the norm. We try to take them out of the wrapping and they crumble. We attempt to put a spread on them and they crumble. We have thrown two almost completely full boxes away. These purchases have been made at Shop n Save in Wilkins Township, Pa. The sell by date has an expiration of March 2019. I will not be purchasing Ritz Crackers in the future.

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2:07 pm EDT

Ritz Crackers Toasted chips original

When I opened my brand new bag for the first time today 10/7/2018 I pulled this out. The chips are connected with hair or material baked into the chips. This made me want to throw up and ruined my appetite. I tried to upload a video but it will not attach but I do have a video. I will be throwing the whole bag away! Please contact me regarding this issue.

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10:49 pm EDT

Ritz Crackers Original ritz crackers

I purchased a box of Ritz Crackers a few weeks ago with the mini bags of Ritz. I opened one up tonight, September 23, 2018, (it was the 2nd to the last package in this box) and took the first two out and proceeded to eat them. After going back to get some for my grandkids, I noticed I had something on my fingers. I looked and almost all of the crackers in that one small bag had some brown substance that looked like peanut butter but had no smell to it and I obviously did not taste anything like peanut butter on the 1st two I ate. This made me sick. Not sure what it was. Would like some sort of satisfaction from the Company and a response to this incident.

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7:52 pm EDT

Ritz Crackers Original

I have been using Ritz crackers for decades for my evening cheese and crackers event. In the last year or so I have experienced they have become very fragile! There seems to have been a change in process or ingredients which produced this defect. The crackers break even when just being taken from their packaging and also when trying to use them. They break into small pieces and sometimes into very small crumbs.

Please try and remedy this product defect so that the crackers can be used in a normal manner.

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8:24 pm EDT
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Ritz Crackers Breadsticks ‘n cheezy dip

I got this product at the Costco in Victoria on the 22nd or August 2018 as a little snack. But on August 24th 2018 when I opened one of the packets I saw that instead of eight breadsticks, there were seven and a half. Now this happens quite frequently and I wasn't too upset, but when I dipped one into the cheese dip, I found the other half of the missing breadsticks. The dip was smooth and it looked like completely normal but when I dipped the breadsticks in it, it looked like someone had chewed up and spit back a lot of the breadstick, which was rather appalling to say the least. Unfortunately i did consume a bit of the chewed breadsticks and I feel it is completely unsanitary. I am extremely upset by this and I am not sure if I would like to buy this product again. I'd like a full refund of the product please.

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10:55 am EDT

Ritz Crackers Crackers

I am the owner of Battles' Catering in Jacksonville, FL. I catered an event last night and ritz crackers was on my menu. Much to my surprise as I opened up my packages there was a dried substance on some of them in that particular package. As I opened up the rest of the package they were all affected with this substance. Upon further investigation I determined it to be peanut butter. Now this could have been a tragic situation if someone with a peanut allergy consumed one of these crackers. I don't recall seeing anything on the box that they are produced in a factory with peanut butter. If it is than please forgive me however if it's not than there is a serious problem. Thank you! Laura L Battles

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1:34 pm EDT
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Ritz Crackers Ritz crackers

In April 2017. I send a picture of a ritz cracker that appeared to be contaminated. I received an email advising this would be looked into and a result would be communicated. At no point did I recieve feedback or compensation for this complaint. I have observed news feedback of consumer contamination of your product. Please contact me as soon as possible

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11:59 am EDT
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Ritz Crackers Ritz cracker packs

I purchased stack packs. I opened one pack and they were fine. I opened another pack and there is a brown substance on the crackers that looks like peanut butter. I looked through all of the other packs in the box and I see the brown substance through the wrappers in all except one of the packs. So out of a full box I have been able to enjoy 2 stack packs because I am afraid to eat whatever is on the crackers. My son ate on cracker out of the pack in the pictures but he said it doesn't taste like peanut butter.

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8:15 pm EDT

Ritz Crackers Ritz crackers

have been eating Ritz Crackers since I was a child. I will be 55 this year. At one time the box had to be on its side in order to fit in my cabinet. That changed some years ago, and now I can put them in the cabinet standing straight up. Also, I can no longer spread Philadelphia Cream Cheese in them because they crumble up. I just made little sandwiches with them using lunch meat and cheese, and after one bite they crumble. You are forcing my hand to look for another brand cracker. One more thing, the cracker is almost the size of a quarter. Please fix the problem!

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Susan Sherrod
, US
Jan 18, 2023 7:46 pm EST

We no longer buy Ritz crackers. It makes me extremely angry when companies ruin a good thing. I actually spread the word of the change in quality. It seems it's catching on.

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Bobobuoy
, US
Oct 21, 2018 12:25 am EDT
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Your crackers are no longer worth buying. They crumble at the slightest touch. Fix the formula back as it was, or take yourself out of business before we who buy them stop buying any more.

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8:13 pm EDT
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Ritz Crackers Ritz crisp & thins

Good Evening,
I bought a box of Ritz Crisp & Thins upc # [protected] 2 at ShopRite in Paramus NJ. One of the bags was fully opened and emptied in the box. Didn't think to take a picture as they were all over I just wanted to clean them up.
Please advise how I handle this. Not a good experience for first time buying this product.
Thanks,
Patty Klein.

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12:17 pm EDT
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Ritz Crackers Original ritz crackers 8 fresh stacks

I love Ritz Crackers. However, for the last several months, several of the stacks contained crackers with very little salt on them. One stack will have the right amount of salt, then the next stack from the same box won't have hardly any salt. If I wanted reduced salt Ritz, I would have bought that kind. I can't figure out what's going on, but I'm really disappointed when the whole stack of crackers are not what I wanted. Maybe the factory workers are getting them mixed up, or maybe they don't care which crackers go into which box? Whatever the problem is, it needs to be fixed. Thanks.

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7:45 pm EDT
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Ritz Crackers Ritz 8 fresh stacks original box

I opened a box and grabbed a package of these Ritz crackers. After opening the package I noticed they had peanut butter on some of the crackers. I have a kid whom is allergic to peanut butter. If he would have opened that package and just ate it it could have been possibly deadly. I am NOT a happy parent. Why and how did this happen and what is gonna be done?
I have enclosed the photo of the crackers and all information if the box they were in.

Michele

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8:22 am EDT
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Ritz Crackers Ritz toasted chips

I have been purchasing your Toasted Chips Sour Cream and Onion as I really like these. Today I open a new bag and was eating them and I got one chip out and it looks like a worm or something baked in the chip. This has almost made me sick as I had already eaten some of them. I would appreciate a refund or something on this purchase I made. I have attached a picture of the chip. Thanks for your help in this matter

Lesia Hale
[protected]

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Ritz Crackers In-depth Review

Product Quality:

Taste and flavor: Ritz Crackers are known for their delicious taste and flavorful experience. Whether enjoyed on their own or paired with your favorite toppings, these crackers offer a satisfying and enjoyable snack.

Texture and crunchiness: The texture of Ritz Crackers is perfectly crisp and crunchy, providing a delightful bite with every munch. They maintain their crunchiness even when topped with spreads or used in recipes.

Freshness and shelf life: Ritz Crackers are packaged to ensure maximum freshness and a long shelf life. You can trust that each cracker will be fresh and crispy, even if you don't finish the entire box right away.

Variety and Range:

Assortment of flavors: Ritz Crackers offer a wide range of flavors to suit every taste preference. From classic Original to savory flavors like Garlic Butter and Everything, there's something for everyone.

Different packaging options: Ritz Crackers come in various packaging options, including individual snack packs and family-sized boxes. This allows you to choose the perfect size for your needs, whether you're snacking on the go or stocking up at home.

Special editions or limited-time offerings: Ritz Crackers occasionally release special editions or limited-time offerings, providing exciting and unique flavors for their loyal customers to enjoy. Keep an eye out for these limited editions to try something new.

Packaging and Presentation:

Attractive design and branding: Ritz Crackers have a visually appealing packaging design that showcases the brand's iconic logo and colors. The packaging is eye-catching and easily recognizable on store shelves.

Ease of opening and resealing: The packaging of Ritz Crackers is designed for convenience. It is easy to open and reseal, ensuring that your crackers stay fresh and crispy between snacking sessions.

Portability and convenience: Ritz Crackers are packaged in a way that makes them highly portable and convenient. The individual snack packs are perfect for on-the-go snacking, while the larger boxes are great for sharing or storing at home.

Nutritional Value:

Ingredients and allergen information: Ritz Crackers provide detailed ingredient lists and allergen information on their packaging. This allows consumers to make informed choices based on their dietary needs and restrictions.

Calorie and fat content: Ritz Crackers are a relatively low-calorie snack option, making them a guilt-free choice for those watching their calorie intake. They also have a low fat content, making them a healthier alternative to many other snack options.

Presence of artificial additives or preservatives: Ritz Crackers are made with quality ingredients and do not contain artificial additives or preservatives. This ensures a more natural and wholesome snacking experience.

Price and Value for Money:

Cost compared to competitors: Ritz Crackers offer competitive pricing compared to other similar snack options in the market. They provide excellent value for money considering the quality and taste they deliver.

Size and quantity for the price: Ritz Crackers come in various sizes and quantities, allowing you to choose the option that best fits your budget and snacking needs. Whether you prefer a small pack for individual snacking or a larger box for sharing, there's a size for everyone.

Availability of discounts or promotions: Ritz Crackers occasionally offer discounts or promotions, providing opportunities for customers to save money on their favorite snacks. Keep an eye out for these deals to get the best value for your money.

Customer Service:

Responsiveness to inquiries or complaints: Ritz Crackers has a responsive customer service team that is dedicated to addressing any inquiries or complaints promptly and efficiently. They strive to ensure customer satisfaction and resolve any issues that may arise.

Availability of online support or FAQs: Ritz Crackers provides online support and a comprehensive FAQ section on their website. This allows customers to find answers to common questions and seek assistance whenever needed.

Return or refund policies: Ritz Crackers has a fair return and refund policy in place. If you are not satisfied with your purchase, they will work with you to find a suitable solution and ensure your satisfaction.

Accessibility and Availability:

Availability in different stores or regions: Ritz Crackers are widely available in various stores and regions, making it easy for customers to find and purchase their favorite snacks.

Online purchasing options and delivery services: Ritz Crackers can be conveniently purchased online through their official website or other online retailers. They offer reliable delivery services, ensuring that you can enjoy your favorite crackers without leaving the comfort of your home.

International availability: Ritz Crackers are available in many countries around the world, allowing customers from different regions to enjoy their delicious snacks. Check the availability in your country to indulge in the Ritz experience.

Social Responsibility:

Sustainable sourcing practices: Ritz Crackers is committed to sustainable sourcing practices, ensuring that their ingredients are responsibly and ethically obtained. They prioritize environmental conservation and work towards minimizing their ecological footprint.

Ethical manufacturing processes: Ritz Crackers follows ethical manufacturing processes, ensuring fair treatment of workers and adherence to labor standards. They prioritize the well-being of their employees and maintain a safe working environment.

Community involvement or charitable initiatives: Ritz Crackers actively participates in community involvement and charitable initiatives. They support various causes and organizations, making a positive impact on the communities they serve.

Brand Reputation:

Overall perception of the brand: Ritz Crackers has a strong and positive brand reputation. They are known for their high-quality snacks and have gained the trust and loyalty of consumers over the years.

Trustworthiness and reliability: Ritz Crackers is a trustworthy and reliable brand. They consistently deliver on their promise of providing delicious and satisfying snacks, ensuring customer satisfaction with every bite.

Consumer loyalty and satisfaction: Ritz Crackers has a loyal customer base who are highly satisfied with their products. The brand's commitment to quality and taste has earned them a dedicated following of snack enthusiasts.

User Experience:

Website functionality and ease of navigation: The Ritz Crackers website is user-friendly and easy to navigate. It provides a seamless browsing experience, allowing customers to find product information and make purchases with ease.

Availability of product information: The Ritz Crackers website provides comprehensive product information, including details about flavors, ingredients, and nutritional value. This allows customers to make informed choices based on their preferences and dietary needs.

User-friendly ordering process: The ordering process on the Ritz Crackers website is straightforward and user-friendly. Customers can easily add their desired products to the cart, select quantities, and proceed to checkout without any hassle.

Packaging Waste:

Environmental impact of packaging materials: Ritz Crackers is committed to reducing their environmental impact. They strive to use packaging materials that are eco-friendly and recyclable, minimizing waste and promoting sustainability.

Efforts towards reducing waste or using eco-friendly materials: Ritz Crackers actively seeks ways to reduce packaging waste and explore eco-friendly alternatives. They continuously evaluate their packaging practices to ensure they are aligned with environmental sustainability goals.

Recycling instructions or initiatives: Ritz Crackers provides clear recycling instructions on their packaging, encouraging customers to properly dispose of the materials. They also support recycling initiatives and promote responsible waste management.

Overall Recommendation:

Summary of the strengths and weaknesses: Ritz Crackers excel in providing high-quality, flavorful snacks with a wide range of flavors and packaging options. They prioritize customer satisfaction, offer competitive pricing, and demonstrate social responsibility. However, there is room for further improvement in reducing packaging waste.

Personal recommendation based on the evaluation: Based on the evaluation, Ritz Crackers are highly recommended for their delicious taste, quality ingredients, and convenient packaging. They are a reliable choice for snacking, whether you're enjoying them on their own or incorporating them into your favorite recipes.

Comparison to similar products or brands: When compared to similar products or brands, Ritz Crackers stand out for their consistent quality, wide flavor range, and competitive pricing. They have established a strong reputation and continue to be a preferred choice among snack enthusiasts.

How to file a complaint about Ritz Crackers?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The specific product or service from Ritz Crackers that led to the complaint.
  • Any relevant dates and locations related to your experience.
  • The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
  • Describe any transactions, including purchase details and receipts if available.
  • Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
  • Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.

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Contact Ritz Crackers customer service

Phone number

+1 (855) 535-5648

Website

www.ritzcrackers.com

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