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Rescue Rooter / Over charged for repiping!

1 United States Review updated:

I had a pipe leak Nov 2006 that required emergency plumber visit. the plumber came and quoted me $1000 to repipe a small section, less than 3 feet. It was a Sunday and veterans day weekend so i let him go ahead and do the work. this plumber and this company takes advantage of other people's situation. the quote is overpriced. normally something like that costs not more than $500 being a Sunday, holiday weekend and emergency. cannot understand how this company in good conscience charge me that amount. Everyone beware of this company.

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  • Ma
      10th of May, 2007
    0 Votes

    You couldn't just shut off the water for 24 hours? There's no 24 hour convenience store you can use for the restroom and/or drinking water? Not even close enough to justify $1000?

  • Vi
      16th of Jun, 2008
    -2 Votes

    Tricia how would you know what a plumbing job should cost? Do you know what insurance, overhead, liability ins., tools, trucks, training, disposables, etc. cost? If you didn't like the price the gun to your head was in your head. Quit bad mouthing hard working plumbers and companys and fix your own plumbing!

  • Al
      12th of Jul, 2008
    -3 Votes

    Yes, how much should you have been charged? Could you have completed the repair yourself? Do you work?, Can you justify the prices your company charges? Does it cost McDonalds $2.99 to make a Big Mac? Because you feel you shouldn't be charged what you were does not mean you're right, Remember, you didn't have to sign the invoice.

  • Ge
      11th of Jun, 2009
    +1 Votes

    I would not use Rescue Rooter again, and would not recommend for anyone else. We had a leak in the sewage pipe, and toilet overflow. The service personnel said it would take 1-2 hours, he was done in less than 10 minutes and charged $380. A week later, we had the exact overflow again in the toilet and they came out again. The clerk could not find anyone to be available on the same day so they came out the next morning (even though she said someone would be at our house within 2 hours). No call or message that they could not make it.

    The new technician found one of the pipe was clogged and said the previous cleanout forgot to flush the second pipe, WTF? For $380 and he did not complete the entire job! They snake the camera into the pipe and found roots in the cemet pipe. New quote for $2900 to dig 6" inches into the ground to repair so we decided to call another plumber company to inspect. The new company agreed with the findings but quoted less than $1000 to fix. These guys should just try to rob the bank!

  • Di
      18th of Feb, 2010
    +1 Votes

    I'm inclined to agree with the complaint, vs the defenders. Here's why:

    I received in the mail today, a "Water Heater Safety Notice" from this same company.

    1. They are not a public health or safety commission - so right away the notice is misleading.

    2. The "special offer" for an inspection and flushing of the water heater was TWO HUNDRED dollars!!! (minus a $50 "rebate") pfffffffffttt !!!

    Anyone who's not completely invalid can inspect and flush their own water heater. It's a crime that this company would think to "sell" this service at such a high cost (especially in the current terrible economy). Thumbs way down to this bunch of creeps at Rescue Rooter.

  • Ro
      24th of Jan, 2012
    0 Votes

    This company has always ripped off the consumer. The reason I left was due to the water heater inspections. The inspections are used to get more money from the customer. The same can be said about the free plumbing inspections. At the end of the day these guys would meet back at the shop and brag about how bad they overcharged the customer. As far as the overhead is concerned ask them about the 30 dollar charge the consumer pays to cover that. They call it a T.O.S, which is a charge on the invoice for gas and operating cost. They charge 280 for a main line 176 for other drain lines 999 to replace a water heater 5000 to replace a main sewer.

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