Repwest Insurance On Behalf Of Uhaul Inc. / claim for property damage caused by uhaul renter
Summary of occurance:
On Saturday, 28 March 2015, at 2:20pm EST, a Uhaul Rental Truck #TT4138D, Arizona License Plate #AE-16685, operated by Ronald W. Lajeunesse of 338 Runyon Avenue, Middlesex, NJ, on the property of Eastern PA Self Storage Facilities, located at 3813 Hecktown Road, Easton, PA. While driving the Uhaul truck, Mr. Lajeunesse turned onto the access road between storage Building G and Building H. Our vehicle was parked along the Building G where we were loading our vehicle from our storage unit. The left rear box portion of the Uhaul rocked while Mr. Lajeunesse was making his turn and scrapped against our parked vehicle. AS the box truck rocked, scraping our vehicle, it also collapsed the driver side mirror which then punctured the door molding.
There were damages sustained to the front left fender, wheel well, mirror and the door molding. Paint from the Uhaul Box Truck is on the fender, wheel well and mirror. Mr. Lajeunesse continued to drive away from the scene. Upon noticing the damage to our vehicle, my husband immediately got into our vehicle and proceeded to flag Mr. Lajeunesse down inorder to exchange information. There were no other witnesses to the occurrence other than myself and my husband aside from the security cameras located at the corner of Building G and Building H. Being that we were on private property at the time of the accident, the police were not called to the scene.
As of Monday, May 4, 2015, RepWest made an arbitrary determination that the damage to the mirror and door molding was unrelated to the event. We were not contacted nor notified that a determination excluding the mirror was being considered. The only contact with the Claims Adjustor for RepWest was the initial phone call notifying them of the incident, and the email submitting requested photos and estimate. We became aware of RepWest's determination as a result of us calling them to get an update on the status of our claim. Dissatisfied to find out their decision, we inquired as to an appeal process and were informed that there is nothing we can do, unless we contact our own insurance company and have them dispute the decision on our behalf. This decision by RepWest was arbitrary and capricious.
Looking for some advice on how to proceed to recover the full damages to our vehicle.