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Quality Inn / bad service

1 P.O. Box 1748Torrington, CT, United States

On 9/1/08, my wife and I, who are seasoned travelers, checked into the Quality Inn & Suites in Torrington, CT. The first room we were assigned was next to a noisy laundry room around back of the motel. The room smelled musty. The bathroom had a large round (the size of a basketball) mildew/moldy patch on the ceiling above the tub. The room, although marked �Non Smoking�, smelled of stale smoke.

We requested another room, and were assigned one in a dark corner, which also smelled musty. This room too smelled of smoke even though it was �Non Smoking�. It also had a loose toilet seat that almost slid me onto the floor after snapping my back when I sat on it shortly after entering the room.

The third room assigned to us at first seemed acceptable. However, after being in the room for a short time, it became obvious that this room was terrible as far as our comfort and convenience were concerned. I have listed some of the things wrong with this room.


The bolts that were holding down the toilet were sticking up out of the floor about two inches, with no caps on them. This could cause someone�s foot to be cut open. The water level in the toilet was so high that it came in contact with one�s skin upon sitting on the seat. The tub had mold around most edges and joints, there were large chips in the porcelain, and the shower curtain was slimy. The floor had cracked and broken tiles. The sink was broken away from the wall and was sloping forward so nothing could be put on the back or the edges of the sink. The woodwork and door were scratched and stained.


The carpet was stained and dirty. There was much dust behind the nightstands and under the desk. The windows were dirty, the iron holder was broken out of the wall, there were cobwebs on the walls, the upholstery on the stuffed chair was ripped, and the drapes were such that they blocked the air from the AC.


The ice machine was located on a very small, unlit room accessible from the parking lot. I was most uncomfortable that the room was so dark, since there had been a couple of unsavory looking people sitting on benches around the parking lot when we checked in while it was still daylight.

In conclusion, we spent a most uncomfortable night at this facility. Based on this experience, we will not stay at another Choice Hotel ever again unless something extraordinary is done to compensate us for this unpleasant experience.

I enclose a copy of our statement. As a minimum, I would expect to receive a full refund of $90.71.


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