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QS Supplies / late delivery, wrong delivery, horrendous customer support

1 72 Forest Road Leicester, Midlands LE5 0DGLeicester, England, East Midlands, United Kingdom

I've had problems with this company since summer 2014.. and up to this day.
1. Their 'guaranteed' delivery of a range of bathroom equipment on the date they promised several times was not done, and as we live abroad but were travelling in the UK at the time, the delivery to a UK friend's address was done after we had left. Due to circumstances we only had these goods delivered by those friends 10 months later.
2. When goods finally reached us, and again having a new contractor on standby, we noticed only the tap heads were delivered, not the main body.
3. Worst of all was company's handling of this issue. Rude and impolite, in a way that you would not expect anymore, anywhere, these days. After several weeks of e-mailing, phoning and no responses, they simply informed that their system showed that all had been delivered. For them, it was case closed, and they stopped all communication.
My take: a bunch of people who are either (i) bona fide and just not up to their task, or (ii) male fide and crooks who know exactly what they are doing and belong in jail.

Al
Aug 11, 2015

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