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I thought that I was getting a free sample. When the first amount of $AU19.78 was shown on my statement, I just presumed that it was the postage...then came the $AU73.29.
I have just rung my credit card company and they have advised me that I now have another amount debited to my account. He suggested to ring or email the company immediately and cancel it as they cannot dispute the matter until I have done this. I have rung the number but no one is answering and there is no email address. The 24hour live customer support is not connected. So now...what do I do? I want this stopped immediately. I am also getting charged by companies called "Insider Tips", "Health Member" and "Beauty Pack". I have tried googling these companies, but it is impossible with names like that. How silly of us to get conned into this insidious web of deceit. It is advertised as a "Free Trial" with nothing more to pay. Never again will I be so stupid!
Is there anyone out there that can help? PLEASE!
The complaint has been investigated and resolved to the customer’s satisfaction.
i was intrigued by the free offer from pure lift to try a sample. what I didn't realize is that their 14 day trail period meant that 14 days after I submitted a request tio try the product they would immediately and automatically begin billing my credit card for $85/month for the pure lift cream( not very effective by the way) as well as 25/mo for membership to some organization offering dietary advice?( I had no idea I was overweight nor did I ever get any advice much less notification that I had an 'account'). when I began to try an get compensated for my charges I discovered that had billed me from 3 different corporate names, all off shore, and that they had a sophisticated call center specifically set up to fend off disgruntled consumers. In short this is a very well set up "boiler room" scheme. A total and complete criminal operation with the intent of using credit card information to rip off consumers. what can I do to help stop them from continuing. any ideas?
Through the internet I requested a free trial sample of this product only to be billed AU$13 then immediately AU52. My bank is supposed to be investigating, but nothing yet. What recourse do I have in Australia? I'm new here and don't know where to start. I don't think these people should get away with what they're doing. It seems as if they've been going for months.
Maxine
Hello,
Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes
can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page
right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page.
We do want you to be happy with your experience with us - even if you didn't read the terms or found them confusing.
If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day
guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.
Our customer support is available 24 hours a day, seven days a week. You can call us at (8/8/8)-(6/7/6)-(4/1/2/2).If you have any problems
getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page
and can walk you through the entire process step by step.
We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.
Thank you,
(James White)
What a big SCAM! Their web site says in big letters "FREE BOTTLE"! After waiting on hold for 10 minutes I got a live person who started out giving me their standard jargon and when I said I was going to report them she said "Go ahead. You won't be the first." These people are criminals who are out to steal from you. I cancelled the account they set up for me without my consent and have contacted my credit card company
Pam
Columbus
I too have had the same problem having ordered the so called free sample which I recieved and was billed AU $21.95 for I emailed the company and told them to cancel the order and didnt hear any more. I have not received any further products but find that on the 28/09/09 they took $79.28 US $91.88 AU from my Credit Card then on 05/10/2009 they took $79.28 US $92.31 AU from my card again- I have not received any products so rang the bank to day to be told I will have to cancell my credit card and wait 5-7 working days before I get another one on [redacted] they are suggesting we contact Internet Crime Complaint Center (IC3) and report this to them too so I am looking into doing this as wellas I cannot afford to loose almost $200.00
Lyn
Sydney