Public Storage / public storage facility, chicago il broadway st
We booked a storage unit 1 month from moving, had to cancel it bc they don't hold them for that long (after the 2nd visit there I was told this). Ok, np. Booked a unit 11 days from moving (I looked at the unit twice). Morning before move, I get an email stating the fee is now double what I originally reserved online. Well that's odd since I have the email confirmation stating it was the $1 move-in special. Called the facility, was told there is nothing they can do about it and call customer service. Called customer service, was told the email was wrong with the lower price and I should call the Storage Facility.
Something totally not right here. Called facility back 2 more times, called customer service once more, even left message for the owner ( who checks his VM twice a day). Owner stated the original reservation was a "pre-reservation". Ok, I get if it was, but NO WHERE on the email does it state that.
We even had to end up renting from here bc the movers were literally on their way to the facility. We were stuck. The unit we rented was smaller, cost more, damp, and smelled of mildew/mold.
Way to scam more money out of your customers at the last minute when they are already dealing with the stress of moving. This facility did not make anything easy.
More Public Storage Complaints & Reviews
- Public Storage - overcharging 
- Public Storage - stolen property 
- Public Storage - multi-billion dollar company cheats the little guy 
- Public Storage - terrible experience 
- Public Storage - bad service 
- Public Storage 2995 Gallows Road Falls Church, VA 2204 - took my unit when is was already paid off
- Public Storage - customer service
- Public Storage - theft of negotiable security discharge
- Public Storage - tried to rent from you.
- Public Storage - public storage 6917 oporto madrid blvd birmingham, al 35206