Pruvit / unauthorized credit card charges
this company charged my account for $1078.45 on Sept 15, 2017 unauthorized charge. I never have heard of this website. I immediately contacted my bank account whom started a fraud investigation. I called the company and would only get a voicemail. I emailed the company and received very contradicting responses. first they told me the item was shipped to me, but they could not provide me with shipping status or confirmation numbers. second they said they could not refund the money back to my bank account because it was already processed. I continued to demand answers via emailing and the next message I got the women said that they have stopped the order "magically" and that it was being shipped back to there warehouse. (even though the order supposedly was already shipped to my address) I questioned where my refund was if they supposedly stopped the order and the "customer service" responded that I should contact my bank account to follow up with this??? they also claimed to be a "cloud based company" and can not call me via phone (which I requested)
within the same week that this happened I had a fed ex truck show up to my house looking for a box to pick up. they had a pre made shipping label with a return address of Texas. someone had created this label and requested that a box be picked up from my address and likely shipped back to them.
I would like a full explanation of what happened and how my credit card was used for this purchase. all of the invoices that were used with my name and a refund in full immediately.
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