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Provenza / Classco Hard Wood Flooring



Complaint Rating:  87 % with 38 votes
87% 38
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United States
When my wife and i selected the provenza classico hardwood for our new home, we were never told just how soft the top layer of wood was. We quickly realized when we accidently made some small dents by dropping some small objects. We were always careful with the floor but after one year we have come to realize that this flooring is not a practical choice for even the most conservative uses. The flooring is absolutely beautiful but way too easy to dent. It is literally just a few grades hardware that cardboard. So caveat emptor.
Complaint comments Comments (21) Complaint country United States Complaint category Flooring Installation
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A  2nd of Apr, 2010 by    0 Votes
I also purchased Provenza Classico Antico floors for my new home as well. Please avoid purchasing these at all costs if you are in the market for new hardwood floors. I cannot express how heartbreaking it was for me to buy my dream home, splurge big-time on these hardwood floors, and to see them virtually ruined within the first year. I live alone, own no pets, vacuum/sweep twice weekly and have NEVER worn shoes inside my home. Furthermore, I placed thick felt pads on the bottom of absolutely every object (no matter how light) that touches the floors. After 1 month of living in the home I was beginning to see how, as silly as this may sound, I was going to be a prisoner of my soft hardwood floors.

I think the simplest way to convey how soft these floors are is to give you a list of the things that have left a visible scratch, dent or gouge:

- A dropped can of beans left a dent 1" wide and 1/8" deep.
- A dropped soup spoon fell off my kitchen counter and left a visible dent.
- I put a small 3' step stool with rubber feet on the floor to reach a tall cabinet; that left visible round gouges about 1/8" deep.
- I put a small ceramic pot that weighs approximately 1.5lbs on the floor and forgot to put felt feet on the bottom; it left so many surface scratches that it looks like I took a wire brush to the floor.
- I have 1/4" thick felt pads on the bottom of my sofa. After two weeks of use (I weigh 100lbs, by the way), the surface of the floor underneath literally looked like hammered copper.
- Workmen who enter my home wearing rubber-soled shoes and those protective booties have left numerous gouges and scratches.
- Sitting down on the floor while wearing jeans will scratch the floors, especially if one of the decorative metal grommets touch it.

I love my home and the floors are truly beautiful when first installed, but they've made my home unliveable and Provenza hasn't responded to the three letters I've sent them asking for help or suggestions. I am at a loss and out $20, 000 in hardwood floors that I describe to my friends as being "made out of butter."
N  27th of May, 2011 by    +1 Votes
Thanks for the feedback on the Provenza Classico flooring. Can you tell me what species of wood you have? For Runaround Sue I'm a little confused with your description of Provenza Classico Antico. The Provenza Classico based on the Provenza website says Mahogany and Provenza Antico say's Hevea. Floored1 can you also tell me what species of wood you have from Provenza? Thanks you in advance.
N  7th of Sep, 2011 by    0 Votes
The Provenza floors that I purchased were Classico Mahogany in Tiger's Eye.
N  14th of Dec, 2012 by    0 Votes
The Provenza floors that I purchased were Classico Mahogany in Tiger's Eye.

You should have chosen a harder wood flooring like hickory or oak.
Mahogany is on the extremely soft end of the spectrum of hardwoods. It dents and scratches very easily. On the other hand if your floors were hand-scraped oak, maple or hickory with knot holes and surface imperfections, some of those accidental drops the damage can be disguised rather easily to look like original distress.
Your contractor should take the time to sit down and ask you what you expect from your flooring. It is your living space and how you live in it will ultimately determine how well your flooring will compliment your lifestyle.
Do realize that all of these flooring products are engineered hardwood floors not solid 3/4 inch thick hardwood. They are plywood with a layer of hardwood material attached to the surface. The more you pay the thicker the hardwood layer should be and the better the quality of materials and construction of the product.
More money does not always mean a better flooring product. This is where your professional flooring contractor should guiding you. After all that's what he is supposed to be getting paid for, not just slapping your flooring in and tearing off his rear view mirror as he drives away from your home with his pay check.
N  8th of May, 2013 by    -1 Votes
We've had Provenza engineered hardwood flooring (Old World Collection) for two weeks now and the smell is horrific. It is coming from the surface side of the floor. Has anyone encountered this?
N  16th of May, 2013 by    0 Votes
Update from my previous post. The smell is going away. Our contractor has met numerous times with 3 different reps involved with this flooring. We have been assured the product meets all environmental and safety requirements. We are proceeding with the rest of our remodel and are satisfied with Provenza's attention to our concerns.
A  18th of Oct, 2013 by    +2 Votes
I only wish I had read this board before I had chosen to install Provenza Catania. I found fractures on floor in May, 6 months after installation. The rep from Provenza insisted it was caused by high temperature and low humidity. They totally ignored the fact that the fractures was found before summer. I kept a box of extra wood in my bedroom where I had a humidifier. Fractures was also found on the wood in that box. However, they just ignored these facts and decided to blame it on the living condition. I had called the tech support of Provenza to check on the limitation of their warranty. The guy told me there would be no limitation or string attached to their 25 year-warranty they offer. But when fractures are found, the whole story was changed.
You would not even found any written warranty on their website. When you requested one from the rep, he said the warranty was that little paper they stick on the back of the sample product. As conclusion, this is an unethical irresponsible company you want to run away from. Do not buy from them even the product looks attractive. Because this company would find any excuse to avoid warranty responsibilities.
They claimed they would respond within 48 hours and had not heard back from them. I had to call the rep one week later and his attitude was rude as if I was bothering him. As a conclusion, do not do any business with this company.
N  18th of Oct, 2013 by    +2 Votes
After I had posted the above comment, I just went on Provenza website and found that they had posted warranty limitation about the humidity, etc now. I didn't find this before. I figured it was because I had brought this up to the Provenza rep when he came to my house to inspect the fractures this week. He didn't say a word when I told him there was no warranty description on their website. This proves very well that this company is unethical and cheesy trade people who don't care for customer service.
D  20th of Dec, 2013 by    -1 Votes
I love our floors! We have had them for 2 years with pets, kids, shoes, etc. and although they have some scratches and a few dents it compliments the imperfections that already existed in the wood. My husband and I love these floors so much (especially because they are not smoothe and perfect, but have a little personality) that we will be replacing the travertine In our new home with this wood, all 9, 000 sq. Ft. We are also always complimented on our floors!
A  29th of Jan, 2014 by    +2 Votes
WE remodeled a home in 2011 and covered the majority of our floors with Provenza old world antiqued Walnut. I have to say it was beautiful when we put it in. We have dogs and a child, and a life so when I spoke to the sales person who sold it to me, they said they were extremely durable.. Wrong!! Within 6 months we had massive dents and scratches!! So much so, that I had a representative come from Provenza to look at them. He agreed and we ended up having the entire house stripped and resurfaced! I was assured that would fix the problem. 1 year later, we are back to square one and the floors look horrendous! I have never been so disappointed with a product in my life! I ended up sending some photos to a man who has been refinishing damaged wood floors for over 25 years and he said my floors were manufactured improperly and there is nothing to do to fix it. Unbelievable!
So now I need to have them all replaced and am hesitant about wood at all! Anyone have any recommendations on a wood floor you can actually live with? Frank;y, I may go to tile that looks like wood. Yuck!!!
N  5th of Mar, 2014 by    +3 Votes
Run as fast as you can - do NOT purchase Provenza floors, and DO NOT buy anything from Dalworth Fine Floors in the Dallas/Ft. Worth TX area. We purchased Provenza Old World Tortoise floors from Dalworth Fine Floors in February of 2012. By November of 2012 (only 9 months after installation) the floors started showing spots where the finish was wearing off, cracks, and scratches. We only have 3 people in our family, two adults and one child. We maintained the floors by cleaning them with Provenza's cleaner and using only soft cloth mops. The retail store we bought the floors from - Dalworth Fine Floors in Dallas/Ft. Worth Texas area - was horrendous. They didn't return our calls and offered no help at all. I even left a voicemail for the president of that company, James Smith, and received no response. We finally got in touch with Provenza, and after 5 months of us hounding them to please send someone to look at our floors - they sent a local "floor inspector" out to inspect our floors. This floor inspector was not an employee of Provenza. He was a local "floor inspector" in business for himself. He wrote up a report saying that although it looked like we maintained the floors, kept them very clean, and so forth, the damage was due to "site use/maintenance" (specifically low humidity) and therefore, because of this, Provenza denied all responsibility and sent us a letter saying that it was not their problem. We now have an entire first floor of ugly, peeling, cracked floors that we paid over $23, 000 for and can not even go barefoot in our own home, as I actually got a splinter in my foot from one of the floor boards. Provenza and Dalworth marketed this product as "so low-maintenance and so durable, they even use it in restaurants" - DO NOT believe this - and do not buy these floors.
D  10th of Nov, 2014 by    -2 Votes
This is an update to the above review of Provenza Flooring - from texan1234. After Provenza denied my claim, I was able to get in touch with a very helpful, customer-focused VP of Sales at Provenza. I talked with him about my floors, and asked if I hired my own floor inspector to come out and look at my floors and do a report, would they consider the report? He said they would, and if my inspector found fault in the floors, Provenza would replace them. Long story short, the floor inspector that I hired spent more time really looking at my floors, taking pictures, testing samples, and he fully agreed with us that the floors were defective. We submitted this report to Provenza, and they agreed to replace our floors at no cost. We chose different floors (not with an UV Oil finish this time) and we LOVE our new floors. Provenza did hold up their end of the deal, and we are now very happy. If we had chosen these floors in the beginning (EPIC - Grey Frost with Polyurethane finish) we would have had nothing but great things to say about Provenza!
I still do NOT recommend Dalworth Fine Floors, however.
N  4th of Apr, 2015 by    0 Votes
All wood dents. All wood gets splits and checks in low humidity. If you want a wood floor learn how to take care of it. And lastly, no one warranties dents!!!
N  10th of Nov, 2015 by    0 Votes
This is a terrible wood floor! It has a very thin top surface and gets scratches so easily, no luster no wood tone, very dull and drab! I have it in my home for 6 months and looks like 30 years old! Plus they will not come out and stand behind their product. Do not waste your money!
A  19th of Nov, 2015 by    0 Votes
We recently put in Provenza oil finish hardwood floors. I am just sick about spending so much money and feeling like I will have to replace them already. I'm going to live with until I just can't live with them any longer. I am having problems with the finish looking very inconsistent and random footprints/shoe prints everywhere. There are spots that look very splotchy like the finish has worn off. It is definitely not a nice, consistent finish. Provenza has come back a couple times. Once to buff and reapply oil (we had to leave for 2 days for them to do this). Looked beautiful until we started walking on it. Then they came back again and applied a light layer of oil to take care of the inconsistent finish and now in response to our complaints once again are saying they have to buff out the oil they applied to take care of the problem of the inconsistent finish. Something is quite wrong here. The company is not standing behind there product at all. They are saying it should look like a 50 year old floor even though I've had it only 2 months???? Bogus! They honestly don't care about that one customer who is complaining because it really doesn't make a difference to their sales. They are a huge supplier in the flooring industry and that is not going to change.
N  4th of Jan, 2016 by    +1 Votes
I am so disappointed with my Provenza hardwood floors especially due to the price we paid. I should have listened to my installer when he said the quality of this product is not good. I have splinters coming up from the floor and my fear is that one of them will catch one of my children's feet when they come running in. I don't really know what to do. I would replace the splintered board if it was just one or two but we have at least a dozen boards with wood lifting. I would NEVER recommend this flooring company to anyone!
A  5th of Apr, 2016 by    0 Votes
I have had my floors for less than a month and I have dark spots where food has dropped on it and left an oil spot. I have a family of 8 and was told by the salesman that these would be very durable for all my children. I have provenza Liverpool flooring. They are so beautiful, but I am sick now that I have spent so much money on a floor that we can't even drop one little particle of food on. I thought water would be my nemesis with these floors, nope any kind of food or oily item.
N  25th of Jan, 2017 by    +2 Votes
We have had major problems with the supposedly durable finish of our provenza old world warm sand white oak floors. They cannot tolerate even a drop of water as it sinks into the floor almost immediately (like within 30 seconds.) We were getting water marks from emptying the dishwasher despite obsessive wiping of the floor. A Provenza rep gave me a lot of run around and blamed my contractor even though it is a refinished floor and my contractor covered it immediately and then we personally uncovered it.

I couldn't get anywhere with the supposed warranty and spent an additional $4000 to have it refinished with poly urethane.
N  15th of Mar, 2017 by    0 Votes
@Jill Norris Sellers Jill - I have experienced the same issue with my recent Provenza flooring installation in the last month. I would like to talk to you about this. Please contact me at 818.225.1883. I look forward to hearing from you.
N  3rd of Aug, 2017 by    0 Votes
@Jill Norris Sellers We have the same problem with ours... My kids think I'm psycho because I'm constantly walking behind them making sure they don't drop anything.. already have bleached out spots from where my son "missed" in the bathroom and literally two seconds later it was seeped into the floor, also just water from the dishwasher or people washing hands.. the smallest bit will leave a water mark. When you had your floor refinished with the poly did it revive the color in the water spot areas or you just were left with those?
N  22nd of May, 2017 by    0 Votes
We are very happy with our flooring; we have had it almost three years and no dents, scratches, whatever. We purchased the Russian Oak wood product. My concern, however, is the sunlight has greatly "bleached" the color out of our living room floor, which is exposed to sunlight through our glass sliding doors. We noticed this when we went to replace the area rug and the area under the rug was 50% darker!!! Short of resurfacing efforts, what can Provenza recommend?

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