Protea Hotels And Inns / Still waiting for my Gold Prokard since July 2009

My 2008 prokard expired at end of August and I applied for a renewal card of which I was billed the full amount. Since then I never heard from proteaprokard and every time I phone to enquire about my renewal card, I am told that it has been posted but there is nothing in my mail box. Last time when I phoned the prokard division they told me that payment does not reflect on their system but all the previous enquiries I made the consultants did not have a problem about payment, they said they did see my payment and the card has been dispatched but I did not receive it. I am very disappointed with the way protea handles this issue.

Post your comment