Progressive Casualty Insurance
reviews and complaints

Requested a motorcycle tow. After an hour we get a call from towing company and they were only prepared to tow a car, not a bike. The tow had to turn around. Another hour went by and we called Progressive to follow up they stated that the tow company got called on a police tow and they take precedence and they would try to find another company. Another hour goes by, we get a call from a manager saying our customer service rep couldnt find a tow company so the manager would take over and keep us posted. After 20 more minutes with no call back we cancelled the tow and called triple A who came within 30 minutes. Worst road side experience I have ever dealt with in the dark on the side of the highway.

I recently repurchased progressive insurance, I hit a deer a couple days later and it won't be covered. Why am I paying for insurance then? I'm hiring an attorney if I have to. I have a police report, proof it happened when it did and still not being g covered. I couldn't afford the insurance before at $296 a month, I lost my hours at work and got custody of my niece so once I got another job I got insurance right away

Worst insurance company i've ever had dealings with. I was hit by one of progressives customers, he admitted fault & the claims rep michael jobe says the pictures do support what we are saying happened although the driver admitted fault. I ask to speak to a sup who I find our after being transferred to marie canciocpi is not a sup but a co-worker who was no help & also tried to defend michael's findings although the driver admitted fault. Then I asked to speak with another sup & she says they're all gone. I then hang up & call back 3 different times & get transferred once to a department that has nothing to do with filing a complaint, the second time was told no sups were in & the 3rd time I was giving michael & marie's sups number who has been out of the office & all I can do is leave a message. This is ridiculous that you can't even get fair treatment after being hit. And the insurance company lies & changes things. Worst company ever!

Short and straight to the point, i called back in october 2016 to have my fiance's infinity added to my policy. He wanted full coverage on his vehicle, the csr on the phone clearly said, you cannot have two cars with different coverages on the same policy, my fiancee and i agreed and went on to tell her put full coverage on both...Regardless of the declaration sent out, saying that the coverage was left the same, which that i never received amongst the junk advertising mail that comes from progressive that i had spammed, went into my email trash...This is the point given by your claims department for not honoring the claim although i had them pull the call and i remember verbatim the csr saying this and we agreeing on full coverage...The claims rep and mgr went on to talk about the price difference, which is neither here nor there since i was paying $117 for full coverage in tn and i moved to ga and was told it would be nearly $100 more...The price went to $320/month seemed right to me for full coverage on two cars, especially being told the more you add to a bundle, the more discounts you revive...Point is, all of the money paid and i could get a claim completed on a chevy hhr, not like is a luxury car...I switched my insurance to full coverage for myself to be able to rent a car, low and behold the price is $320/month ago what is this rate that no matter what you're covering or how many cars seem to be quoted at $320...You should receive a supeona for those call records shortly from my attorney. Sad that i thought going with a larger company would mean better coverage to find out that such a large company wouldn't even cover the gap insurance of what the car is worth and what i owe my lien holder of only est $5000, when this is a billion dollar company or could've easily covered the damage, the only reason it's reported as totalled is because it's hard to find frames and parts for a car no longer manufactured, but the collision center owner agreed he could discount a rebuild. At any rate poor customer service, people working in claims could care less about assisting you.

Claim #: [protected]

My representative is non-responsive, and has been throughout the entire claim process, originally started 2 months ago. I waited 7 weeks for an appointment with the auto shop after guarantees from my representative that it was all set, only for the shop to tell me they had no record of Progressive ever even contacting them. Now - 7 weeks and counting- I still can't get a hold of my representative despite repeated phone calls, and the auto shop is delayed with my vehicle waiting in the shop. According to the shop, Progressive is going to "sub out" the appraisal and going to call me to explain - but I haven't heard a peep from anyone at progressive.

The representative is LAURIE BECKSTEAD. I am extremely upset - this is costing me time and money - I've already waited 8 weeks for this to be repaired, which is now I can only imagine attributable to Progressive's mishandling of this. I need something to drive!

I was in a car wreck on my way to work in August. It totaled my car. That part was taken care of quickly. I had to miss a couple of days of work and go to the doctor and was offered $1400 by the manager in Lee's Summit. My husband would not sign and it ended up being good because I ended up having panic attacks since I passed the scene of my wreck everyday on my way to work. I am a contracted teacher and my district would not let me move to a different school because it was not a hostile environment inside the school and they never had a case where the environment was outside the school. I ended up needing therapy and three weeks off in December to get control of my panic issues. The worst part of all of this ordeal is that the other driver was given a ticket at the scene, but it was later recanted. The police did not want to work the accident scene in the rain and waited until I was on pain meds from the hospital to call me back and say it was decided the wreck was 50/50 or no fault. Well, the other driver just happened to also be a Progressive customer. You guys decided since he had no claims that I was now 80% at fault and receive only 20% of any of my claims. Fine, but how long should all this take? It is not fair, but I have never been offered a settlement that shows all my issues, 3 weeks off work not 3 days, therapy doctors not just ER, and the hospital bill itself. I got emails from Kristina Longstreet up until April 11 stating that she was waiting for bills. I could not get an answer by phone last week or today, so decided to make a complaint.

Worst experience with Progressive. I switched from Geico (after 10 Years with them) since Progressive was cheaper. Had Progressive for a few weeks now. I left my headlights on so my car battery was drained. Called progressive Roadside assitance for a jump (since I pay for it!) - well just got an email that they are cancelling my policy since I'm considered a high risk for using the service within 30 days of new policy. UNBELIEVABLE. Customer service was also terrible and I was told no supervisor is readily available. Would NOT recommend them to my worst enemy.

4 weeks ago a gentleman who had vehicle coverage through progressive hit a mailbox before driving through my son's yard and hitting two parked cars in his driveway. The man driving hit one car, pushed it into a tree and then bounced off of it and landed on top of a suburban.
We have received the police report stating who was neglectful (the driver) and who the victims were (my son and DIL); however Progressive is now stating that he was "not in control" and therefore they are not responsible for the damage. They were unable to obtain his statement, as he unfortunately passed away following this accident. Due to this they have to "assume" the lost control of the vehicle prior to hitting anything.

I thought that was the purpose of insurance, you lose control of your vehicle in the ice and hit another car, insurance pays. I would assume not many claims are paid under the assumption "the insured had total control of the vehicle and still hit the other care".

Progressive has proven to be an unreliable and not forthcoming, they do not stand behind their customers and deny claims for unrealistic reasons.

Frustrating and disappointing .

I changed my auto policy to Progressive based on the quoted rate I was given when I applied. After I cancelled my old policy, Progressive billed me for an amount almost double what they quoted me because I needed to provide proof of prior insurance. I sent in the proof of prior insurance in the form of my old insurance ID card, which was confirmed received by a Progressive customer service representative.

In spite of this, Progressive dropped my car insurance because I am unwilling to pay the much higher rate. I was told by a Progressive customer service representative that this was because I needed to send in another form of proof of insurance in the form of my old policy. However, this was never communicated to me by Progressive until I called today (two weeks after my insurance was dropped).

Progressive maintains that I still owe them $264.28, which is the difference between the rate they quoted me and the new rate they imposed on me and have threatened me with sending the unpaid balance to a collection agency.

I was also told that if I sent them my new policy (from another company) that they would adjust this amount to coincide with when I obtained post-Progressive insurance. I asked what would suffice as proof and I was told by the Progressive customer service representative that my new ID card would be adequate to show my current insurance.

To sum up my complaints against Progressive:
1. Progressive quoted me a price, which lead me to change insurance companies and then jacked up the price significantly.
2. I sent in the requested information to resolve the price issue and was told when I called today (two weeks after I was dropped) that the ID card from my original insurance would not suffice as proof of insurance and offered this as the justification for the significantly higher rate. This information was never communicated to me prior to this, which I verified withe the Progressive customer service representative today on the phone.
3. To get a prorated decrease of the $264.28, I was told by the Progressive customer service representative today on the phone that I would need to send in my new insurance ID card. This strikes me as odd, which I verbalized to the representative on the phone, because in my prior issue with the company they told me that the ID card was not sufficient enough evidence for Progressive to show that I have insurance.

I feel as a consumer I was grossly mislead as to what my rate would be with Progressive. I cancelled my prior insurance, which I had had for over ten years, to change to Progressive based on their quote. In my mind, this is an example of a "bait and switch" technique, that, at best, is terribly unethical and dishonest.

As a consumer, I fulfilled all of the Progressive Insurance company's requests but they still doubled my rate and are threatening me with "referral to a collection agency" for the unpaid balance after raising my rate and cancelling my policy.

We called for roadside assistance. I told them we were between two towns on a major freeway. They wrote down wrong mile marker. The help couldn't find us. Estimated time=an hour. Didnt show. The dispatch told us the road truck probably went back to the shop. We called Progressive again. Took several tries on a phone that was dying. The road truck gratefully kept driving and found us and they heard they screwed up the mile marker via satellite. Their satellite was incorrect. They didn't listen to what I was saying! Put the family in danger. Small kids in the car. Waited for several hours.

Worst customer service. I received a email yesterday that our policy was cancelled. I called and was transferred from caller to caller. My husband and I are OTR truck drivers, our insurance agent helped us transfer to progressive a month ago. We paid 6 months in full. We thought we were all set until I saw the cancellation thru an email. Matthew 7064 said he was a supervisor . He said underwriting needed a little more information and it will be more money to resign up for the same policy. I asked for the price we just payed to be honored and he said not possible. I asked to speak to his supervisor and I was denied. What a hassle this has been. I have never had this kind of run around. Horrible customer service, I still don't even know what underwriting needed. It seems progressive doesn't want my business. Thanks Rebecca and Casey Jones [protected]

My friend was involved in an accident in my vehicle and because she didn't understand what to do she left without contacting police. Upon seeing the damage and hearing her side of the story, I contacted the other party's insurance company and filed a claim. He also filed a claim through my insurance company, Progressive. At first Jada Mims from Progressive put up the facade that she would fight for me, I soon found out that was not the case. The other party lacked responsibility to return phone calls, texts, and emails from his own insurance company and they informed me I would be found liable if they didn't reach him. At the same time Jada is also trying to get me to pay my deductible so the damage could be repaired and she claimed that she would seek reparations from State Farm. Feeling that no one was fighting for me, even my own insurance company, I tried everything that I could to get a video of the incident from security cameras and even get police officers and collision repair specialists to give me their opinion of what happened. Jada called my mom, not me, and informed her almost a week after the incident that she found my friend liable and she was closing the case. She gave my mom no information on why she found my friend liable just that the other party had finally sent in pictures of his damage and a video of just the parking lot where the incident occured. She also told my mom that I would be receiving a phone call as soon as she got off the phone with her, I never did. I attempted to call her multiple times from Thursday to Tuesday, left several voicemails to call me back, and even called her supervisor who never answered. I was trying to inform her that his insurance company still had the investigation opened even with the pictures he sent in. They were also in the process of requesting my campus police to let them see the footage. On Tuesday I received a call from State Farm saying that I wasn't liable, his vehicle backed up way too wide and came into a no parking zone then struck my driver's side door leaving a big dent. After hearing that I attempted multiple times to get into contact with Jada, still nothing. I then called the 1-800 claims number, informed them of my issue because they had already added the liability to my mom's insurance account but had yet to pay any repair costs. The guy that I spoke to was very helpful in calling Jada and finding out that she was available to speak and he transferred me over to her. When she answered she had the rudest tone and basically told me that she found me liable because his side of the story matched the damage. His side was not consistent with the damage and any average person could see that. His story was that he backed up and was about to put his car and drive. My friend backed up and hit his bumper causing a small dent on his passenger side. For that story to be true cars would have to be able to drive from side to side. Seeing as that is impossible with modern vehicles, the damage you would get from his side of the story would only be scraping not a big dent. When I asked her how did she come up with that she kept her stance on how it happened saying that she also brought it up in a group meeting and everybody agreed with her. I told her that state farm saw the video tape and told me my vehicle was never in motion and he struck mine from backing up too wide and she still stuck with her story rather than telling me how she was going to fix it. Finally she felt the need to call state farm and confirm my story and called my mom, again not me, to tell me that whoever I spoke to was a liar about the video tape but would go ahead with the process of saying he was liable. My issue is not only of how she handled it and how I had to essentially fight two insurance companies to prove my friend's side, but if the other party had even cared at all to keep up with his insurance company and tell them that my insurance said he wasn't liable they wouldn't have even bothered to look at the tape. I would be out of thousands of dollars that I don't have while progressive is making a nice profit off of it. Seeing as though his damage was very minor max payout for him might've been $300 as for mine, $2, 600 and that's if nothing else needs to be fixed seeing as the door has to be completely replaced. If this is how Jada handles claims then she honestly should never work claims again because I am sure that she has done this to other people before.

To all that this concern,
I have been a paying policy holder with progressive (Auto insurance) for 9 years, in addition to having a homeowner’s policy for 8 years. The history of my policies will reflect a well-paying consumer, with no previous claims filed against either policy. I am highly upset with how I have been treated as a consumer, and have every intention to make sure my voice is heard, and my concerns are addressed.
On friday, 5/5/2017 morning (Around 8am), I experienced a flooded basement with approximately 3 inches of standing water. The sump pump appeared to have malfunctioned or shut off during the vast amounts of rain received that evening.in the indianapolis area, rain fall had been consistent over a 10 day period which included non-stop rain for nearly 3 days including overnight on 5/5/2017. The sump started working again, and begin clearing the standing water, however, as a result, the finished basement caused almost $10, 000 in mitigation and restoration damages.
I spoke with progressive (Homesite) (Ph) on 5/5/2017 to file a claim for the damages at approximately 10:00 am. I contacted a mitigation company and they were on the scene by 1:00 pm. I was then contacted by the desk adjuster (Derrick etheridge) at approximately 7:30pm. The field adjuster (Dale) came to the property on sunday, 5/7 for the inspection. I was then contacted on tuesday, 5/9 by the desk adjuster who advised there was no coverage for the damages, and my claim would be denied. At a complete loss of words, my coverage’s were explained.in an attempt to add coverage I contacted customer service where the agent (Shawnte) stated that coverage could be added, but could not be back dated, and if added the same day, it would be prorated for the amount of time left on the current policy time frame. I asked to speak with a manager (John stitt) to see what my options were, and to attempt to provide some type of relief. John stitt rudely stated he would attempt to assist and call me no later than 10:30 am the following day. On wednesday, 5/10 I was contacted by stephanie m. (A leadership development team member, not in management or customer service) as she said john was pulled into a meeting and would not be able to speak with me. She stated that there would still be no way for progressive homesite to assist me based on my coverage. She also stated that I would not be able to add the water damage endorsement for at least 5 years because of the recently reported claim that was being denied.
Please understand how furious I am! As I have stated, I have been a customer with progressive for almost 10 years. I have never been late on my policy payments, nor have I reported a claim.in that time i’ve not received any type of courtesy call to review my policy, to discuss my coverage’s, to check my needs as a consumer, or to simply thank me for my business. No one has ever called to make sure I have the right coverage’s in place to align with the type of home I have. I have not made any changes to my policy, or had any questions under the assumption that my policy was best aligned with what I needed to protect my home. The one and only time I have a catastrophic event occur, progressive homeowner is not willing to provide any coverage for this extensive loss, nor will they allow me to add the coverage necessary to protect my home from future losses.
I will continue to voice this mistreatment. My next phone call will be to fox 59 news, the newspaper, the better business bureau, and social media. This is unethical treatment, and it does not sit well with me – period.
I look forward to prompt resolution of this concern.

Progressive is supposed to be the #1 auto insurance company. Yet when I filed my claim of a car theft. They completely did everything in their power to find loopholes and ways to NOT help me and be there for me. As if having your car vanish in thin air isn't enough. They did not give me a rental they denied my claim and I'm stuck paying for a car that I no longer have! I am completely and utterly shocked that a corporation with millions upon millions of dollars would try and find ways to not help its customers. They have claimed that because I did not sign a "consent to rate" form that my insurance went from full coverage to liability. On a car that is financed? That's illegal here in NC. This has been a nightmare and I just want the insurance company to do what they are supposed to do. Take care of what the car is worth pay it to the bank and allow me to move forward with my life!

Signed up for a policy on 4/20/2017. Received a email on 4/26/2017 stating the bank didn't recognize the numbers I gave progressive. I called progressive right away.
While I was on the phone with progressive I went into my bank and received the correct numbers and relayed them to progressive. I thought I was covered.

On 5/3/2017 a car ran a red light and totaled my car. The other driver got a ticket. Progressive denied my claim and resciended my policy for failure of payment. Finding out later, the person who took my info while I was at the bank just updated my account with progressive they didn't use that to make a payment.

Before I heard the news that my policy was cancelled and claim denied. The adjuster called me and said I'll be receiving 1900 for my car. 3 hrs later, progressive claim department called me to inform me claim was denied.

I went to my bank and learned that my first payment was in fact pulled from my account by progressive but before it hit my account they stopped the payment which in turn cancelled my policy.

Left messages for Steven Cook, no return call, left a massage for his supervisor Kathy, no call back.
This week marks one month since the vehicle was damaged and it is still not repaired, even after I was told it would be done on 050517. Not done!
Now I'm told maybe on 050917. This is a work van, why can I not get a rental van as I've asked for? Claim# [protected]

Is there anyone in the company that cares to help?
I'm now cancelling my personal insurance with Progressive also, I'm not going though this again.
Grant
[protected]

My husband was driving straight down a rural road when a client of Progressive pulled out into oncoming traffic from a stop sign causing my husband to collide with his vehicle. This happened 4/6/2017 at 4:55pm. According to the police report it states that Progressives Client "failed to stop at a stop sign prior to attempting to turn left and pulled into the path" of my husband causing him to strike the client's car. Jamie Lisser, the Adjuster with Progressive, claims that it was not their clients fault. She stated to me that the officer was not there at the time of the accident and that is why she was not agreeing with the crash report filed with Waupaca County.
My insurance company also agrees with the police report that it was their clients fault and Progressive should be paying for the vehicle damage, along with the Chiropractor and towing bills which we have now incurred.

4/27/2017-
I work with Champion Mortgage Company as a HUD Assignment Claims Specialist. I had a homeowner whose account needed an updated declaration page for their file to be submitted to HUD. I faxed a request into Mr. Gleasons office, as he was the agent we had on file.
At 12:06 my time on 4/27/2017, Robert Gleason Called me in regard to the fax because I had left a voicemail to confirm receipt. Instead of helping me or working through the information, He used Profanity such as the F word and then calling me a "twit." When I told him I would have to ask him to stop using that language or I would disconnect his call, he then told me to "Suck his D*ck."

I would appreciate he be reprimanded accordingly or at least made to formally apologize. That is in no way how an agent should treat a mortgagee for one of his Homeowner's accounts.

Filed a claim with progressive. Progressive's examiner initially said the police investigation is pending to process the claim. I called the police and they said the investigation is complete, the examiner changed her stance and said it is progressive investigation and not police investigation. Now progressive says they can't provide any information on my claim due to legal reasons and denied my claim.
Claim no - [protected]

Date of accident: 2/27/17
Customer # [protected]
Our vehicle has been at the progressive Body Shop for 6 weeks and they can't still provide us with a date of completion of the repairs. All we receive from the Body Shop an our are bogus explanations of parts ordered but not available.
We have been policy holders since 1999 of commercial and individual policies.
It seem inconceivable that other parties were paid in such an expedited manner and the customer that faithfully pays the premiums year after year is treated so badly.
It is unfortunate. We have waited patiently, but are now ready to make a formal complaint to the Florida Office of Insurance Regulation