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PowerNet Global / Customer Service

1 OH, United States Review updated:

PowerNet Global - Not so Powerful in Customer Service

As a business customer of five years, I share the following:

Horrific customer service. Rude. Aggressive. Actively looking for ways *not* to help. Adversarial at all levels. Inaccurate record keeping. Unwilling to assist.

In a world of Tom Peters, 'Wow!" experiences, this is WOW! in a bad way. UNBELIEVABLE.

In a recent round of altercations, I asked one of the representatives at PNG about the culture there - wondering why this attitude seemed so prevelant. They indicated that a lot of customers feel thay way but that it boils down to how individual representatives handle the calls.

Really? Who's watching the service metrics? Ever hear of call recording? Someone should look closely at the customer experience here and fire the staff - or take them to Nordstrom and show them what a quality customer experience looks like.

That said...

I am waiting now to see how they handle a current issue.

If you have other options, it is my recommendation that you pursue them.

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Comments

  • Mj
      1st of Mar, 2010
    +2 Votes

    isayquit your damn complaing I mean really there are bigger problems in this world than somebody was rude to you like the earthquakes in Hati and Chilie. I mean if these are the first people who were rude to you then you had it pretty damn good. I think it should be federally banned for customers to complain period. There are homeless people who complain less than customers and the homeless have every right to complain.

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