PowerNet Global / Customer Service
PowerNet Global - Not so Powerful in Customer Service
As a business customer of five years, I share the following:
Horrific customer service. Rude. Aggressive. Actively looking for ways *not* to help. Adversarial at all levels. Inaccurate record keeping. Unwilling to assist.
In a world of Tom Peters, 'Wow!" experiences, this is WOW! in a bad way. UNBELIEVABLE.
In a recent round of altercations, I asked one of the representatives at PNG about the culture there - wondering why this attitude seemed so prevelant. They indicated that a lot of customers feel thay way but that it boils down to how individual representatives handle the calls.
Really? Who's watching the service metrics? Ever hear of call recording? Someone should look closely at the customer experience here and fire the staff - or take them to Nordstrom and show them what a quality customer experience looks like.
I am waiting now to see how they handle a current issue.
If you have other options, it is my recommendation that you pursue them.