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Pos Malaysia Berhad / poslaju

1 Malaysia

Received text messages parcels were not delivered due to address don't exist. However no call was received to ask about house location. Trace and track shows that item will be returned to sender. Called [protected] and very nice lady helped me to hold my packages at PosLaju Batu Caves.
Went to the branch and asked about the inability to deliver, they inform due to new delivery boy unfamiliar with location. But why no call were made??
Heard the customer after me also had the same problem. Another customer lost her package and were directed by the frontline to "tanya jiran2" if they took the package.
Very shocked and disappointed.

Aug 10, 2018

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