The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Planet Fitness / unethical & unfprofessional

1 82 West 225th Street Bronx, NY 1063Bronx, NY, United States Review updated:
Contact information:
Phone: 718 933 9300

The manager at this facility Albert Grier is the most unethical and unprofessional individual that I have ever dealt woth in my life (mind you I work for the government and deal with different types of people daily). I had over a month attending the gym and never had a picture taken and on 4/1/09 I go in and was told that I had to take a picture. I told them nicely that I'd do it any other day because I was not in the mood and that I have a month attending and they wanted to take it on that specific day. The manager threaten to cancel my membership that is after he hunt me down across the gym like if I was some type of perpetrator, I agreed to take the picture just to be left alone and go on with my workout.
Then on 4/3/09 I go in and am working out with other members of the gym and Mr. Grier comes by and says that we are making to much noise and once again threatens to cancel everyone's membership this time. at this point I'm annoyed because I'm not going there for free plus I have a contract. He then says that I can't continue doing the 30 minute express workout because I was doing it wrong so I then go and hit the weights just so I don't have to hear his mouth and he goes up to the machine I was in and stops it and says I have to get up and leave the premesis. At this point I'm beyond upset and he says he will call the police I guess to intimidate me but I know my rights as a law abiding citizen and said do as you please. I then call the authorties on him as well and ask to speak to management and he says that there is none and tells all of the employees not to speak to me. I waited for the police to come and explained my concern along with 12 witnesses that I had. He was just concerned with cancelling my membership and he sure did. So I contacted The Better Business Bureau. The federal Trade Commision, Consumer Affairs and filed a complaint against him with the police.
When you try to contact their management company it seems that no one is around to answer your concerns.

Sort by: UpDate | Rating


  • Th
      2nd of Sep, 2009
    0 Votes

    Boy these posts are right on the money. I used to be a member in the Waterford, Michigan Planet Fitness! A group of 6 ladies kept rudely jumping in front of me on the equipment. I politley voiced my concern to them and they responded with unkind words and gestures including four letter abusive language! they then complained to the owner/GM (Chris Clebba) who with out even hearing my side, asked me to leave! I took it to the corp. office, and they of course sided with him! He has lost other members in recent months for similiar issues. Hell of a policy on customer service you guys have! I hope someone important is reading these posts! As an ambassador to one of the local chambers of commerced and being on the oakland chamber network don't expect any good comments from me!

Post your comment