Menu
Pirelli Customer Service Phone, Email, Contacts

Pirelli
reviews & complaints

www.pirelli.com
www.pirelli.com

Learn how the rating is calculated

1.0 22 Reviews

Pirelli Complaints Summary

0 Resolved
22 Unresolved
Our verdict: Engaging with Pirelli at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Pirelli has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pirelli. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pirelli reviews & complaints 22

Sort by:

Newest Pirelli reviews & complaints

ComplaintsBoard
S
4:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pirelli - Pirelli P7 AS +3 set of 4

Purchased these tires on 3/31/23 for a 2020 Ford Fusion with 37,275 miles on the odometer. We had recently purchased this car earlier in the month. We were impressed with the smooth quiet ride. Although the Michelin tires that were on the car had plenty of tread left, there were signs of dry rotting. I decided on the P7s from what I had read about them on...

Read full review of Pirelli
ComplaintsBoard
S
8:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pirelli Scorpion ATR Plus tires

This set of tires only lasted 24,000 miles / 40,000 km, despite being rated for 50,000 miles / 80,000 km. When my dealer contacted Pirelli to report the premature wear, my claim was denied because Pirelli said that the tires were not rotated by an authorized Pirelli dealer. So, if you rotate your tires yourself, don't expect any support from Pirelli. I would never buy these tires again, and based on Pirelli's poor customer service, I will never buy Pirelli tires again.

Desired outcome: I would like to be compensated for the cost of the replacement tires that I had to buy preamturely.

Read full review of Pirelli
Hide full review
ComplaintsBoard
P
5:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pirelli Pirelli run flat tires - blow up

The Pirelli run-flat tire on my BMW X4 blew up on a highway in Lake Tahoe, CA.  There was a 3 inch by 4 inch HOLE where part of the tire just blew making the car very difficult to handle.  Very dangerous but luckily no one was hurt.  I had the car towed to Sacramento and the BMW dealer changed the tire costing me $900 in towing fees and $450 for the tire.  I later sent Pirelli the pictures of the blown tire and while they admitted this was covered under their lifetime product warranty, but refusing to honor it since the dealer had disposed of the tire (dealer was not aware of the process).   Pirelli  refused to take any responsibility for the defect...very poor customer service.  Tires are not supposed to blow up like this and I would never buy a Pirelli again.

Desired outcome: Issue a refund

Read full review of Pirelli
View 0 more photos
Hide full review

Is Pirelli legit?

Our verdict: Complaints Board's thorough examination reveals Pirelli as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Pirelli stands out for its commitment to quality and security. Clients considering Pirelli should delve into its customer service record to gauge compatibility with their expectations.

Pirelli earns 91% level of Trustworthiness

Perfect Trust Endorsement: Pirelli achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Pirelli. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pirelli.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Pirelli have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Pirelli and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Pirelli has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 22 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
T
12:26 pm EST

Pirelli Cinturato p-7 runflat

We purchased a set of these very expensive tires less than one year ago (January 6, 2022). Each tire is $350 plus mounting. After 10 months a tire failed. I thought OK, they'll replace it. Well, zero warranty, they won't even cover the cost to mount the tire. So for $350.00 Pirelli thinks so little of the tire that it carries zero warranty. I only put 9560 miles on the tire.

Desired outcome: Refund of $410.15, tire, and mounting cost.

Read full review of Pirelli
Hide full review
ComplaintsBoard
C
9:33 pm EDT

Pirelli Perrelli P6

Hi, on 20th October 2022. I blew up my second tire. This is not acceptable! Worst tires ever purchased. They are not even 1 year old. Also, spend money on tow trucks. Both tires got shredded and damaged 2 mags. Thank God nobody got hurt and no accident. I managed to change a tire but they are discontinued. Never had issues with Perrelli tires before

Read full review of Pirelli
View 0 more photos
Hide full review
ComplaintsBoard
B
2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pirelli Tire Warranty

We purchased the 70k Warranty tires Cinturato Strada AS 225/60 R18 tires for our Subaru Outback 10/22/2019. We have only put on 31,000 miles and two of the tires are at 3 and 4 tread. The other two at 5. Our represenative at Discount Tire in Bellevue Wisconsin offered a 146.00 money for two of the tires toward purchase of new tires. But that was only for two tires, and he said with an all wheel drive vehicle we have you would never only replace two tires. We have both been driving for 30 plus years and this is the first experience of tires that do not get the warranty mileage that the tire offered. Very upset as we didn't anticipate getting tires for at least two more years.

Desired outcome: Would like the warranty on all four tires since we have to replace all four tires. So I would be ok with receiving 300.00 for a refund. Please respond to [protected]@gmail.com

Read full review of Pirelli
Hide full review
ComplaintsBoard
D
5:34 pm EDT

Pirelli Pirelli cinturato p7 all season tires

I just found a tire side wall bulging issue on my 2015 Lincoln MKC. All four Pirelli Cinturato P7 All Season 255/40 R20 101V tires were install by a Lincoln dealership in Jan 2019. Only 12000 miles later, I discovered all four tires had significant bulging on the side walls with no rim damage or loss in tire pressure per my Lincoln tire pressure monitoring system. After being inspected by Belle Tire service center I was told they needed to be replaced immediately or risk total blow-out soon. Upon researching the defect on internet, I found three other customers with identical problem ranging from 2018 to 2020 instance dates and 5300 miles to 15000 milage on the tires on their tires. Both my Lincoln Dealership and Bell Tire told me that I would need to contact Pirelli myself regarding any prorated refunded for the early failures. I spoke with Dean (would not provide a last name) at Pirelli on their Customer Service phone line [protected]). Dean told me that I could not file a claim. Only a license Pirelli dealership could do that and that the tires would need to be returned along with the claim. Statistically, it would be rare for all four tires to fail at the same time on the same vehicle if there was not a tire defect involved. I would think that Pirelli would want to provide me a prorated mileage discount if for no other reason than to analyze my set of tires. Therefore, until I am provided compensation for the early failures of my tires, I will just hold on to them while purchasing four brand new tires. I don't want to receive a response from Pirelli "no defect found" when they have the tires and I have no proof of a defect. Time will tell if these tires Pirelli tires are defective.

Desired outcome: Prorated mileage refund. My tires gave me only 12000 mile before all four had bulging of their side walls with no evidence of rim damage or low tire pressure.

Read full review of Pirelli
Hide full review
ComplaintsBoard
A
7:32 am EDT

Pirelli 245/45R17 99Y XL P7 cint(MO)-1830000

Pirelli tyres purchased from distributor Asian Automotive Ltd. as on 22/Sept/2021 at BD Taka 90,600 (eqv US$1066 approx.),a crazy high price in context of Bangladesh .

After 3 or 4 months problem arises on one tyre as one lump developed near its rim and now same problem in three tyres. Complained to Distributor but they never show any interest to examine our problem and now advising over phone that it was warranted for 6 months and it is already expired.

So they have nothing to do.

My complain is - Are those genuine Pirelli tyres ?

As we used Pirelli many times in our USA home but never experienced such a problem even in three years of use.

Desired outcome: I want replacement of all 4 Tyres as it may be a manufacturing defect. its used very nominal due to COVID situation.

Read full review of Pirelli and 1 comment
Hide full review
1 comment
Add a comment
K
K
Khandokar Nabilur Rahman
, US
Jul 14, 2022 1:49 am EDT

Hello.

This is Khandokar Nabilur Rahman from Cantonment, Dhaka Bangladesh.

I want to talk about your customer service.

Although I had no idea about buying car tires. However, inspired by Mr.Avik Anwar’s brother’s review, certified race car driver in F1 formula, I bought four tires of Pirelli 185/70 R14 for my Premio 2008 model car from their Tejgaon Asian Imports Automotive outlet on the 6th of July’22. But what I think is that their customer service is not up to the mark. I won’t say the name, but when I call their customer care, they tell me the good aspects of the tires. They also said that the tires would give me free installation costs. I then say OK, I'll let you know, plus the price is a lot and out of my budget. They call me 5-6 times and sent me SMS whether to buy or not. Later I was convinced by their talk, paid 9300 for 4 tires and in total 36000 with a 200-taka discount. I brought my car to their showroom at 3 o'clock on the 7th of July’22. But when I went to take back my car at 7 pm, I was told that the tires were not fitted. The tires did not arrive from Mirpur Warehouse. I have to come again tomorrow morning. When I took the car again the next day on the 7th of July’22 11 am, another representative told me that there was no free installation service. However, after a while, another said that the installation could be possible. But I have to take the car to a local nearby local workshop. When I take it, I see a very long serial of the car. Besides, the workshop was also of very low quality. I didn’t feel comfortable changing car wheels there. Besides, other cars were also being treated roughly in that workshop. Later I came to Mohakhali, and spent 4 hundred rupees to buy nozzles 4 each and installed 4 tires in total cost me 7800 takas.

One thing I observed was the noticeable change in their behaviour before and after making the tire payment. However, I wrote the words with a lot of sorrow, brother.

Maybe that's what happened to me only. However, such customer service from Pirelli is not desirable to anyone.

ComplaintsBoard
R
6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pirelli Tire wear

Over the past few years, I have purchased 6 new Mercedes vehicles, the last one in 2018. An E 300 from my local Mercedes dealership in Lake Forest, Southern California. Obviously, this car is 4 years old and has just expired the warranty. It was purchased as a backup car, just for local use. It has never been driven hard, regularly well maintained (By Mercedes) and has completed only 12,000 miles. I am now informed by Mercedes; it needs 4 new tires after only 12,000 miles at a cost of $1700. I am appalled that the original set of tires after 12,000 soft driving miles require replacing. I have written to Mercedes Corporate office complaining this should NOT happen, but they were not interested, stating the car was out of 'warranty'. I now write to Pirelli to highlight my situation, the tires in question are 245/45 R18...

I am so disappointed in these tires, that should last at least 40,000 'normal' driving.

Give me a reason in why I should purchase a set of Pirelli again, this is ridiculous.

Thank You

Mr D.K.S.

Desired outcome: To compensate me on a new set of tires

Read full review of Pirelli
Hide full review
ComplaintsBoard
J
3:08 pm EST

Pirelli Tires

I purchased a Cadillac CTS 3.6, Performance Model, in late 2015 with Pirelli 245/40 R18 Pzero Run Flats as OEM tires. I replaced those tires with the exact same Pzero tires in February, 2019, after 35,250 miles on the OEM tires.

I never had a problem with the OEM tires, and expected a similar driving experience and performance from the replacements, since they were the same Pirelli model as the OEMs.

To my surprise, the experience from the new replacement tires was completely different from the originals. I complained to the tire dealer on numerous occasions about the way the replacement tires rode and performed. I had the dealer re-check the front end alignment. I complained to the dealer that the tires lost air pressure to the extent of two psi per week. I complained to the dealer that the tires, as opposed to the driver, steered the car

I was at the Cadillac dealership on December 31, 2021, for a typical oil change and asked the dealer to check the front end alignment. At the time, the car had 48,458 miles on the odometer, and to my surprise, the dealer advised that there was no point in rotating and balancing the tires, or checking the alignment, because the wear on the tires was to the point of being dangerous to drive. Thus with 12,923 miles on these replacement tires, they needed replacement.

I immediately complained to the tire dealer about the premature wear of the Pzero tires, They examined the tires, and agreed that there was obviously a defect resulting in the premature wear, and would file a claim with Pirelli on my behalf. I’ve heard nothing from them to date.

As evidenced by the above information, please consider this a claim on my behalf, for tire defects in the Pzero tires, causing dangerous driving conditions, and premature wear shortening the life of the tires.

Desired outcome: The remaining life of the Pzero tires, the mileage shortened by the defects, amounts to $575, prorated, and herewith being claimed.

Read full review of Pirelli
View 0 more photos
Hide full review
ComplaintsBoard
D
11:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pirelli Pirelli P-Zero 265/40/20 tires

I purchased these tires from Audi of Rochester Hills, MI on 5/1/20 for my 2016 Audi A8L upon their recommendation and within 15, 000 miles the ride was clearly getting worse and by less than 20, 000 miles the tires were so bad the dealership said I must immediately replace all four. I asked the dealership to warranty some portion of the tires and after they declined I asked them to file a complaint with their Pirelli representative. I was told the rep would contact me. No one from Pirelli ever contacted me and the dealership said they would take of $100 for the new alignment required when new tires are put on. So, I paid over $700 for the alignment with the first set of tires (Pirelli's) and then again, one year later, with my new tires.

Desired outcome: I would like a prorated amount based on expected life of tires and reimburse me for 2nd alignment.

Read full review of Pirelli
Hide full review
ComplaintsBoard
S
9:32 am EST

Pirelli Tyre complaint

I brought 4 tyres pirelli p7 245/45/17
One of them bubbles a lot
Only one month used tyres
So i m very disappointed from th buyyer and from the pirelli

Read full review of Pirelli
View 0 more photos
Hide full review
ComplaintsBoard
P
6:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pirelli tire failure

I purchased a 2019 Audi A3 Cabriolet which came equipped with Pirelli
Cintrrato P7 tires 225/40 R18 tires. After 15, 000 miles three tires at the same
time had to be replaced due to side wall failure. I had them replaced at Eatontown Audi in Eatontown N.J. at a cost in excess of $1, 000.00.
Having three tires fail with such little mileage is I believe evidence of a
defect in the product and I would seek compensation.

Read full review of Pirelli and 1 comment
Hide full review
1 comment
Add a comment
D
D
del2
Plymouth, US
Jul 21, 2022 4:54 pm EDT

I just found the same side wall issue on my Lincoln MKC. All four 255/40 R20 101V tires were install by Lincoln dealership in Jan 2019. 12000 miles later I discovered all four tires had significant bulging on the side walls. After being inspected by Belle Tire service center I was told they needed to be all replaced immediately or risk total blow-out soon. Upon researching the defect on internet, I found three other customers with identical problem ranging from 2018 to 2020 instance dates. I have tried to call Pirelli at [protected] multiple times, but no one picks up the line.

ComplaintsBoard
V
7:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pirelli Tires

I bought and had mounted a full set of Pirelli P4 all season tires in June of 2020 at a local Discount Tire. With a recent change in Ohio weather, rain in particular, my new tires are just not performing. On wet roads on a start, I get no traction and the tires spin. I have not experienced this ever before. I have also noticed some hydroplaning on highways. I own a Jeep Cherokee. I picked these tires because they are touted as being a four season performer. These tires have not performed, I do not feel safe and are not living up to their advertisement of being a all season tire. The tire store only had a 30 day warranty and I have not had an answer from Pirelli's customer service number. I would like to receive a refund and proceed with a different type of tire.

Read full review of Pirelli
Hide full review
ComplaintsBoard
M
12:11 pm EDT

Pirelli Very bad service

I installed first time this company tires in my car 1 year ago. Today, after running just 10, 000 km, suddenly 2 tires were damaged in running time, due to which a major accident was averted. I am not satisfied with your service because these tires were in warranty time and when I went to the dealer for replacement, they did not respond

Read full review of Pirelli
Hide full review
ComplaintsBoard
B
8:15 am EST

Pirelli tires

My entire family has been Pirelli tire users for many years. We love them. We normally get the Scorpion Verde All Season Tires for our Volvo's & Range Rovers. I am talking 4 members of our family are big supporters and recommend your tires to all of our friends. I bought 4 new Scorpion Verde All Season tires 8 months ago, and just yesterday, my driver side rear tire was leaking. I got it home and had it repaired, but there was an issue. The slice on my tire was on the tread portion of the tire. I was told that it could not be repaired and that I needed to buy another new tire @ $250. Ouch! I didn't count on this at all. I asked about a warranty or road hazard insurance on my tires and I was told that since I bought them @ the Walmart Superstore which is online they don't offer anything on them. Again, ouch. I am having a difficult time, being huge advocates of Pirelli's history and professionalism, that I am just left out here with no recourse? This just didn't seem fair to me at all. My question is there anything that can be done with this issue? It doesn't seem fair again to me that I must buy 5 tires in 8 months. Thank you for your consideration.
Meghan Miller, ( b.[protected]@aol.com ). I do have the invoice if necessary and a report from the service tech @ my dealership as well if you need to look at those? If needed let me know and I will get them to you if you tell me where to send these. Thanks again for your consideration.

Read full review of Pirelli
Hide full review
ComplaintsBoard
F
5:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pirelli pirelli zero nero all season run flat tires

I would say from experience, prerogative Nero as run flat tires should be re called, I was told by Pirelli, after replacing 5 tires in less than 40, 000 miles, replaced two tires at 23000 miles, another at 19000 miles, the other two for tread ware at 24, 000 miles . Three of the tires had bubbles pop up and the bubbles split at the rim ! Pirelli says stay away from pot holes, well that is impossible. Some pot holes are impossible to avoid. Well Pirelli says I must have hit pothole ‘s, they said to save the tire don't hit potholes, so to avoid potholes you have a very good chance of hitting another vehicle, pedestrian, run into a ditch etc... in other words Pirelli will not warranty these tires or offer any help other than checking tread depth ! I would not buy Pirelli tires, Cadillac stopped installing these tires on their vehicles anymore ! If you do have this tire on your vehicle, pls be careful !

Read full review of Pirelli
View 0 more photos
Hide full review
ComplaintsBoard
P
3:00 pm EDT

Pirelli pirelli [protected] run flat tires

Purchased a 2017 BMW X1 with tires above and at 16000 miles the tires were making
thumping noise a low speed . Took to BMW Columbia and found out all 4 tires had
flat spots and were replaced with like item. I was informed the tires were warranted
for 1 yr. and the vehicle was sitting too long. I drive the vehicle daily and am an exper-
ienced and safe driver. The treads were hardly worn. The Dealer no longer have the
tires. Will appreciate any assistance with this matter. Thank You

Pete Taniguchi

Read full review of Pirelli
Hide full review
ComplaintsBoard
M
10:08 am EST

Pirelli pirelli scorpion verde 225/55/r19/v105 - perishing.

During a winter Inspection of my 2 year old Volvo XC90 at ProTyre, Unit C, Broadshires Way, Carterton, Oxon, UK, OX18 1AD, on 5th of December, The Manager, David Heggie, drew my attention to all 4 tyres having extensive perishing that was not comparable with a life of 2yrs/40, 000 miles. As I was concerned about the potential safety issues raised by Mr Heggie I immediately took steps and had all 4 tyres replaced.

I have attached a photo of 1 of the tyres and Mr Heggie has kept all 4 tyres if you would like to arrange an inspection.

The replacement tyres cost a total of £532, 52 and I would welcome your response to order to resolve this matter by means of a refund.

Kind Regards

Mick Threlfall tel [protected]. Email - [protected]@aol.com

Read full review of Pirelli
View 0 more photos
Hide full review
ComplaintsBoard
Y
5:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pirelli tires

Dear sir,
I have bought 4 Pirelli tires for my car, Mercedes C200 in June and since that I have called Pirelli Bahrain agent for the problem I have with tires.
They have called me and they checked car for the problem and they confirmed, the tires are ok. They told me to check the mechanical side. I have took the car to agent Mercedes to check, after a week of checking they confirmed there is no single problem with the car and I have paid for that, then Pirelli Bahrain called for the second time checking with different technician, the second technician confirmed the problem with one tire only and we tested the car, improved but totally, instead of 105 above, becomes 115 above shaking.
Then they told me the wheels are not ok, I have took the car for wheels checking, but the confirmed the wheels are all fine.
I have confirmed that with your agent, they have asked me to pay for replacement, I have asked then what about warranty?
After that I never received and call from them and unfortunately they are not replying my messages and calls since that time.

Hope hear from you soon with positive feed back.

Thanks
Yaqoob Alansari

Read full review of Pirelli
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pirelli customer service

Phone number

+1 (800) 747-3554

Website

www.pirelli.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pirelli?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pirelli Customer Service. Initial Pirelli complaints should be directed to their team directly. You can find contact details for Pirelli above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pirelli. Discuss the issues you have had with Pirelli and work with their customer service team to find a resolution.