Pet Shed’s earns a 1.0-star rating from 0 reviews and 12 complaints, showing that the majority of pet owners are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Terrible Experience with Pet Shed: Lost Order and No Help from Customer Service
So, I've been waiting for my order from Pet Shed for 2 whole months now, and the tracking hasn't budged an inch. I reached out to them to see if they could help me out, but they straight up refused to reship my order. Apparently, the tracking shows that it's been lost somewhere in China for the past 2 months, which is a real bummer. I should have known better than to buy from a China-based company, though. I mean, let's be real here - 99% of the time, it's just a ripoff waiting to happen.
Pet Shed Review: Beware of Fraudulent Charges and Poor Customer Service
I recently placed an order on Pet Shed's website, and at first glance, I thought it was an American company. However, after placing my order, I noticed that their prices were much cheaper than other pet supply websites. This should have been a red flag for me, but I decided to give them a chance.
Unfortunately, I soon realized that Pet Shed is not an original company and does not ship domestically. I tried to cancel my order, but when I contacted their customer service representative, they didn't seem to understand my request. They simply asked if there was anything else they could do for me.
To make matters worse, I later discovered that my credit card had been charged fraudulently. I can't say for sure if it was Pet Shed's fault, but I can't help but feel suspicious.
Overall, I would not recommend Pet Shed to anyone looking for reliable and trustworthy pet supplies. While their prices may be tempting, the risk of fraud and poor customer service is not worth it.
Disappointed with Pet Shed's New Policies on Heartworm Medicine
I've been using Pet Shed for years now, and I gotta say, I'm pretty disappointed with their recent changes. See, my vet insisted on a new heartworm test before selling me medicine for my pup, even though she's been on medication her whole life. It was a hassle, but at least I knew she was safe. But now, Pet Shed won't sell me the medicine without a prescription either. What gives? I thought they were supposed to be the easy, no-hassle option.
I'm not the only one who's unhappy, either. Seems like customer satisfaction has taken a hit since they changed their policies. I mean, why bother with Pet Shed if I have to go through the same hoops as I would with my vet? Might as well just pay the extra money and get it from them.
Overall, I'm pretty disappointed with Pet Shed. They used to be my go-to for pet meds, but now I'm not so sure. I'll probably still use them for other things, but when it comes to heartworm medicine, I'll be going elsewhere.
Is Pet Shed Legit?
Pet Shed earns a trustworthiness rating of 86%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Pet Shed. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Pet Shed has claimed the domain name for petshed.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Petshed.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Petshed.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Pet Shed have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
However ComplaintsBoard has detected that:
- Pet Shed's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- The website belonging to Pet Shed has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Pet Shed. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointed with Pet Shed's Coupon Code Policy and Customer Service
So, I was pretty excited when I got a $5 coupon code for signing up for Pet Shed's newsletter. I mean, who doesn't love a good discount, right? I decided to use it to order some supplies for my furry friend. But when I tried to pay with my credit card, the sale got rejected because of credit card protection. Bummer. So, I decided to use PayPal instead. But when I tried to apply the coupon code, it said it was invalid because it had already been used. What the heck?
I was pretty frustrated at this point, so I decided to call customer service. But they wouldn't reissue a new coupon code for me. Seriously? I mean, I get that they have policies and all, but come on. I was a new customer, and they just lost me because of this one issue.
Overall, I'm pretty disappointed with my experience with Pet Shed. I was excited to try them out, but this whole coupon code situation just left a bad taste in my mouth. I'll be taking my business elsewhere from now on.
Affordable Pet Meds: My Experience with Pet Shed
So, I was a bit worried about the quality of the product. But, I decided to give it a try anyway. The ordering process was pretty easy and straightforward. I just had to select the product, add it to my cart, and checkout. The website also offered a few different payment options, which was nice.
The shipping was a bit slow, but that's to be expected when ordering something from overseas. It took about two weeks for the product to arrive. When it did arrive, I was happy to see that it was packaged well and looked like it was in good condition.
I gave the heartworm meds to my dog and so far, so good. He hasn't had any adverse reactions and seems to be doing well. I'm glad that I was able to save some money by ordering from Pet Shed, but I do wish that they were located in the US. It would make me feel a bit more comfortable about the quality of the products.
Overall, I would recommend Pet Shed to others who are looking for affordable pet medications. Just be aware that the products may be shipped from overseas and take a bit longer to arrive. But, if you're willing to wait, you can save some money.
Affordable and High-Quality Pet Products: My Experience with Pet Shed
I've been using Pet Shed for over a decade now to get my hands on Revolution Plus for my cats. They always have the best prices, which is why I keep coming back to them. However, I've been having some issues with payment lately. Pet Shed only accepts payment through PayPal, which can be a bit of a hassle. Unfortunately, PayPal has been rejecting my cards for some reason, even though they work perfectly fine everywhere else. It's frustrating because I have to pay more for the same product elsewhere just because I can't pay Pet Shed directly.
Despite this issue, I still recommend Pet Shed for their great prices and selection of pet products. They have a wide variety of items to choose from, and their customer service is always helpful when I have questions or concerns. I've never had any issues with the quality of the products I've received from them, and my cats seem to love everything I've purchased for them.
Overall, I think Pet Shed is a great option for pet owners looking for affordable and high-quality products. While the PayPal-only payment system can be a bit of a hassle, it's worth it for the savings you'll get on their products. If you're looking for a reliable online pet store, I definitely recommend giving Pet Shed a try.
Terrible Customer Service Experience with Pet Shed: Payment Issues and No Response
So, I was trying to get some pet supplies from Pet Shed. I paid for my order using PayPal, but then Pet Shed said they didn't get it. But my PayPal account was charged, so I was confused. They told me to get PayPal to cancel the charge, but PayPal said they couldn't do that. I've been trying to talk to someone at Pet Shed for two whole days now, but no luck. I called them eight times today, but only got through to someone twice. And both times, after I explained what was going on, they put me on hold and then hung up on me. It's been a really bad experience dealing with Pet Shed.
Pet Shed Review: Mixed Feelings After Years of Use
anymore.
I been using Pet Shed for a long time for my dog Josh. He was a Jackrat and he needed heartworm pills. I always trust Pet Shed to give me the best deals and the best service. But then Josh passed away and I got a new dog, Sophie. She's a Schweenie and she needs heartworm pills too. So I went back to Pet Shed to buy her pills. But then I saw the reviews and I got worried. Lots of people were saying bad things about Pet Shed. I don't know what happened, but it doesn't sound good.
I don't want to take any chances with Sophie's health, so I decided not to buy from Pet Shed anymore. It's a shame because I used to really like this company. They had good prices and fast shipping. But now I don't know if I can trust them. There are too many bad reviews and too many people saying they had problems with their orders.
If you're thinking about using Pet Shed, I would recommend doing some research first. Don't just trust what I'm saying or what other people are saying. Look at the reviews and make your own decision. Maybe Pet Shed is still a good company, but maybe they're not. I don't know for sure, but I don't want to take any chances with my dog's health.
Pet Shed Review: Disappointing Customer Service and Shipping Delays
I been using Pet Shed for a long time now, but lately they been shipping from China and their customer service line is a recording that don't lead nowhere. I was supposed to get my stuff in two weeks, but it's been over 6 weeks now and I still ain't got nothing. I tried emailing them, but all I got back was a broken link with no tag information.
I'm starting to think that the real Pet Shed went out of business and now this site is just a scam. I never had no problems with them before, but now it seems like everyone is having problems. It's a real shame because I used to trust them and now I don't know what to do.
Disappointing Experience with Pet Shed: Delayed Delivery and Poor Tracking
I gotta say, I'm pretty disappointed with Pet Shed. I ordered some flea medicine for my furry friends and it's been over two weeks and still no sign of it. I called them up and they told me to wait another week! Like, seriously? My pets need that medicine now, not three weeks from now. I don't think I'll be ordering from them again. And to top it off, they can't even track the order properly. It's just a mess.
scammers! bad quality food
Ordered some dog food from www.petshed.com and wasn't satisfied. First of all it took them forever to deliver and customer service was absolutely useless, they were not able to tell when will my order arrive and never gave me a tracking number.
So, it did arrive, but when I opened the box I felt a nasty smell. Well I gave a few pieces to my dog but he refused to eat it. Terrible food.
I contacted customer service and they said that customer opinion was very important for them and offered me a refund and a discount on my next order. That moment I thought how nice these guys were. But unfortunately everything they said was nothing but lies. Never received my money back.
I couldn't use coupon and there were only problems with it
I bought some accessories and supplements from the store www.petshed.com. I have their coupon which gave $5 discount. I tried to use it, but the website didn’t accept the code. I tried to pay with my card, but the card rejected the code and the whole payment. I tried to use the code again, but the website showed that it was used. It went in circles. So, be careful with their codes.
Overview of Pet Shed complaint handling
-
Pet Shed Contacts
-
Pet Shed phone numbers+1 (866) 430-2823+1 (866) 430-2823Click up if you have successfully reached Pet Shed by calling +1 (866) 430-2823 phone number 0 0 users reported that they have successfully reached Pet Shed by calling +1 (866) 430-2823 phone number Click down if you have unsuccessfully reached Pet Shed by calling +1 (866) 430-2823 phone number 0 0 users reported that they have UNsuccessfully reached Pet Shed by calling +1 (866) 430-2823 phone number
-
Pet Shed emailssales@petshed.com94%Confidence score: 94%Sales
-
Pet Shed addressUnit 13 Slough Bus Pk, 2 Slough Ave., Silverwater, New South Wales, 2128, Australia
-
Pet Shed social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!