PetShed / scammers! bad quality food

Ordered some dog food from www.petshed.com and wasn't satisfied. First of all it took them forever to deliver and customer service was absolutely useless, they were not able to tell when will my order arrive and never gave me a tracking number.
So, it did arrive, but when I opened the box I felt a nasty smell. Well I gave a few pieces to my dog but he refused to eat it. Terrible food.
I contacted customer service and they said that customer opinion was very important for them and offered me a refund and a discount on my next order. That moment I thought how nice these guys were. But unfortunately everything they said was nothing but lies. Never received my money back.