Petals.com / Worst customer service experience ever!
I purchased a cabinet from Petals.com, which was damaged when I received it. I called the customer service department, and was told that they would send a replacement cabinet, and that they would arrange for the damaged cabinet to be picked up and shipped back to them. In the meantime, I had to call Petals, regarding another order. While I had them on the phone, I asked about the status of the replacement cabinet. The customer service representative said that I should be receiving the cabinet soon. I asked for a tracking number. She gave me a tracking number, and when I tried to track the shipment, I found out that the number was not a valid tracking number. I called Petals, and asked to speak to a supervisor. I was told that the supervisor would call me back, in about two days, because they return the calls, in the order that they receive them. This really upset me, so I called again, and asked if I could speak to a supervisor immediately. They gave the same answer, that the supervisor returns the calls in the order that they are received. In the meantime, I had placed another order for a flower arrangement, which I never received. Bottom line, I still have a damaged cabinet. I was lied to by the customer service department, when they said that the replacement cabinet was shipped, and that I would be receiving it soon. And the supervisor never called me back. I don't believe for a minute that the supervisor returns any calls. I have done a lot of business with Petal.com in the past. Now, I am stuck with a damaged cabinet, and the company couldn't care less. I never received the last flower arrangement that I ordered, and Petal's did not give me any explanation why, I didn't receive the order. Their customer service is the worst I have ever experienced, and I wouldn't do business with them again if they were giving the flowers away.
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