Perfect Home UK
Reviews and Complaints

Hello

I have sent in a lot of emails/complaints and would seem it has been brushed under the carpet.

I am not happy with the way I am spoken to or constantly rang/at my door by perfect home.

I have asked loads of times for someone to look into my account and look at my payments as I have done this and it looks like iv over paid by 3 weeks yet im harassed constantly.

Literally the same day my payment comes in im being called. I have already said I will be dealing with Carla yet shes the me calling me.

I feel as if im just being targeted - I have made a lot of payments yet the letter I got today was highlighted on the bit saying to send my items back if I cant pay?

is this normal and allowed from a company?

I am not happy at all

I made a application over the telephone with a store member and passed all the relevent requirements and was asked to come into store on a day that was convenient to me so I arrived instore on Saturday 23rd July 2016 to show all my documents and pick my product I was then taken to a side office and told I could not have an account due to my ex partner having an account and also my sister which were both in debit I told him I have never had an account with you and I was told that because members of my family had bad accounts with them I would also do the same I think this is appalling and I sopken to there head office and they told me the same as the store I would like the ombudsman to fight this matter for me.

After much deliberation I chose to get a mobile phone from perfect home. Due to my situation I really didn't have much option.

I established a recurring payment with the understanding it would only begin the following week due to my finances. Lo and behold they snatched the money the very next day despite assurances that this would definitely not happen.

Despite phone calls and emails pointing out the mistake and the situation they have left me in financially I have gotten nowhere.

When speaking with their customer service dept they did their best to put the problem/fault firmly at my feet. At one point I admit I had to hang up before I forgot I was a lady !

I am not stupid and will not be spoken down to by anyone. Just because I am in a difficult financial position doesn't mean I will be talked down to or it be insinuated I'm a liar.

I would never ever use this company again and would tell people to run not walk away from perfect homes.

I am left struggling not sure where to turn and do perfect homes care ... do they heck !

On February 8 2016 my 55 inch Panasonic tv was collected because two hd plugs had stopped working. I was told it had to go to DBS which specialises in this repair got on to the doncaster shop they said they would call but never did finally went in to the shop they suggested the complaints department call them to help they said they would look in to it and call back but never did nearly 3 months I got a call from the complaints manager saying my TV had been repair and will be returned. They bought the TV in I tried it but still the hd plugs where not working they took it back very angry at this point I went back to the doncaster shop the assistant told me an engineer had repaired it he was off sick when it came in so it went to DBS but they had sent it back saying it had been repaired but when the engineer had call DBS they said they couldn't fix it but it was still sent back to me saying on the notes that it had been fixed. I rang complaints again and asked what is the point of complaining when the information they are given is a lie I had been told my TV will be returned on Friday but I'm not jumping for joy at that perfect homes is a company that people like me can't afford new thing but paying weekly for them gives people like me a choice but the amount of money you pay for this is you expect a better service but take my word if you want something new save because these people are only bothered about your money MR ELLIS

Well after a year of everything we got from this company broke the fridge door fell off which my mum had to attend hospital as it bumped her on the head and nearly knocked her out, I contacted the store which we got the appliance from and they laughed at me down the phone the woman called Debbie at the huyton store Liverpool was so disrespectful it was untrue told me there was nothing they could do because the account had ended and laughed at me as I told her it got my mum on the head I would not recommend anyone buying anything from these stores as every seems to break one you have paid for it kind of a pattern going on an they no it too. I will be taking further action against the company and the Debbie the so called caring shop assistant.

Hi, 4 weeks ago me and my partner purchased a washing machine, fridge and a cooker! We had to pay for 3 weeks for these items even though we hadn't received them, then on the 4th week they eventually got delivered but they were faulty, the washing machine made a loud bang ad knocked all the electric off in my kitchen and the cooker had a dangerously low installation reading which meant it could not be used! Only the fridge worked! It then took another week for a replacement washing machine and cooker to be delivered ad we kept getting told throughout the week that they would turn up to do so! So I sat in my house for a full week not able to go and do any errands which I had! We refused to pay for something which we didn't have and unfortunately missed two payments! Whenever we tried to resolve the matter we just had extremely rude sales persons on the other end of the phone call! Then today two really obnoxious debt collectors came to my home hurled abuse at my partner and tried to force entry past him at the front door! He told them politely that we were trying to sort out an arrangement with perfect homes, to which she swore at him and walked off! Two minutes later they sat in their van at the end of our driveway which prevented my partner to leave for work on time! I had to go out and reason with them and they left! They waited for my partner leaving the street ad drove extremely slow in front of him, but they did not realise there was a police car behind him and they got pulled over! Is there anything we can do?

Hi
I just want to know if anyone else has bought furniture or goods of perfect homes. Me and my husband bought two three seater setees from them last year. I was so pleased to be able to get some new furniture i'm a fraid i didn't take much notice of the high interest. I'm now stuck with another three years of payments that i can hardly afford as now my circumstances have changed and i have lost some income. Just recently i could'nt afford to pay one week and they charged me £3. 00 on top of my payment. I have heard as well if you have difficulty paying there is no help with reduced payments and they even come and remove your goods in some cases. I feel like i've got stuck with loan sharks but they are doing it within the law. Their interest is clossal i could have got a loan instead and payed less interest. I feel like they are taking advantage of people who are on low income and can't afford to pay cash for good or have a low credit scoring. I just want people to be aware that they charged more than treble the price the goods are worth surely they shouldn't be allowed to get away with this. What do other people think about this?