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Penn Credit Corporation


Misleading Deceptive Collection Practices

Complaint Rating:  90 % with 92 votes
90% 92
Contact information:
Penn Credit Corp
916 South 14th St.
Harrisburg, Pennsylvania
United States
Phone: 800-800-3328
This companies representatives lie and decieve the consumers they target. They have been calling me telling me I owe a balance on a Vonage account I closed. They told me on two occasions that they mailed me the detail of the balance due. In fact they did not. On the third call, it was explained to me that they didn't have to provide me billing details because Vonage was a paperless company! I cannot obtain any explanation or detail for the charges yet they expect me to blindly pay them almost $300. After calling Vonage, I discovered they did not close the acount as I requested and continued to bill me for another five months. At the end of the day, Vonage owed me money!
Complaint comments Comments (35) Complaint country United States Complaint category Telecommunications


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N  17th of May, 2010 by    +3 Votes
My daughter borrowed my car for six months, and aquired 17 parking citations totaling $193 for Down Town Athens Parking. I had no knowledge of these citations until a police officer knocked on my door one morning. The officer asked me why I had not paid the tickets, and I told her that they were my daughters tickets, but because the car was registered to me I would immediately take care of all the citations that very day before lunch. I drove all the way downtown, and paid the tickets in person in cash. End of story...Not quite...Three months after I paid the tickets Penn Credit Corp started calling and sending letters to me stating that I still owed $193. They harrassed me day and night (calls came right up to 9 pm on a daily basis with collectors shouting at me and talking over my explanations) At the first call from them I immediately called down town Athens court house, and their clerk informed me that all the tickets Penn Credit were trying to collect on had BEEN PAID IN FULL. I requested that they send Penn Credit a fax with the information that all tickets had been paid, and the clerk stated she would. Two weeks go by, and again I start receiving calls (up to ten a day) and another letter from Penn Credit asking me to pay for the same tickets. I again called down town Athens parking and they once again faxed Penn Credit requesting them to close my collections account as the tickets were all paid. It didn't do any good...To this date I am still trying to get Penn Credit off my back regarding these same tickets. They seem to have no regard for the work I have done to prove that the tickets have been satisfied, or the fact that their own client is clearly stating that I have paid in full. Therefore I have decided to sue them and Down Town Athens Parking for their total ineptness and disregard for the consumer credit laws of this land.
D  10th of Aug, 2010 by    -6 Votes
As a former employee I can vouch that PCC is a legit collection agency. They have credible clients that give us limited information for some of the unpaid bills. If you feel there's a discrepancy you should speak to the PCC rep first to get as much info as possible then go straight to the company that claims you didn't pay their bill. Many Vonage customers didn't read the fine print when signing up for the service. When they become dissatisfied and want to close their account they don't go through the whole procedure and their bill comes to our office. But PCC is real so don't ignore the calls/letter/messages because they do report to the CBR.
D  10th of Aug, 2010 by    -5 Votes
PCC can't call you about the same ticket more than once every three days. Make sure the calls are from Penn Credit and not another unidentified caller. If you are getting a lot of calls from PCC it might be for each seperate ticket. OR your daughter acquired more tickets you didn't know about. Talk to a rep and ask for the information on each of the tickets, make sure you get the dates/ticket #/price/location of EACH ticket. Take it to Athens courthouse and match up the information. Get them to give you some tangible proof that you paid. Have them send it to PCC and to follow up fax it to them yourself. Better yet, have your daughter do it because it's her fault anyway. If you feel that strongly fax a letter of dispute as well as a written letter requesting a cease communication order.
N  25th of Apr, 2011 by    +4 Votes
beware of these ### calling your home looking for someone who does not even live at my home. I unloaded on someone lately and told them not to call anymore. I am going to file a complaint against penn credit from THE JUSTICE DEPARTMENT in my state YES, your Justice Department in your state WILL investigate the problem. This is why you have a justice department. Use this department for ANY problem you have with anyone or any business . They are VERY powerfull. If fact they have more power than most attorney's.. Usually located in your state's capital city DO IT!!!
A  24th of Oct, 2011 by    0 Votes
I just received a call from these ### again. I thought this was all straigtened out years ago. But it seems that there is another person with same last name that owes money they harrass me constantly about. I OWE NOBODY AND HAVE NO OUTSTANDING BILLS>>>GET IT ###S!!! Last time it took me over a year to get crap removed off my credit because of these ###s and I am completely fed up with this ###. I want to know if Attorney General can do anything with this. They had my credit so ###ed up in the past.
If you confront them, the cowards hang up and then call again the next day to collect for a bill that does not belong to me. They associate everbody with my last name and call for money. I WANT IT STOPPED COMPLETELY!!!
I asked why they were calling me and they said this was the number given. ###, I know the person and they would never have given them my number. They know better!!!
A  17th of Dec, 2012 by    +2 Votes
Oh Lord! ... the calls were for my husband's ex wife from debt collection agencies, including Penn Credit and were daily and numerous, 6-7 calls on "light" days.. We changed our phone number to an unpublished number (not even the Operator has the number) to avoid calls for her and the calls ceased for a year or so. Penn Credit somehow found out our unpublished number and the calls started again. I sent them an email that the person in question does not reside at our phone number along with her being divorced from my husband for years. They still called us. I had a screaming match with them due to the fact that my email was ignored along with responding to their rude and horrible behavior by threatening to contact the FCC along with informing my husband's ex wife to have them stop calling us which I am not sure if she did or not.. . After their last call about a week ago they informed us (very rudely after I threatened them with the FCC) that they banned our number and so far the calls have finally stopped for now. I also added our number to the "National Do Not Call Register":.https://www.donotcall.gov/faq/faqdefault.aspx. If it starts up again, we will pursue it legally and place a harassment suit against Penn Credit and/or however or whoever it will apply to. We are disgusted with this whole thing. And the bottom line is, we ARE NOT going to change our phone number again because of this immature and irresponsible nonsense that has nothing to do with us!
N  25th of Mar, 2014 by    0 Votes

Penn Credit Corp - deceptive collection practices
Penn Credit Corp
United States

Harrassing phone calls and letters over a non existent bill. Rude calls demanding information without telling me why they are calling. They expect me to give them info but they refuse to do the same.
A  10th of Jun, 2014 by     Best Advice +4 Votes
They called me for the first yesterday, June 09, 2014.
The debt collector, Glenn, said I owe the State of Maryland $4500 in back taxes from 2009.
Here is the thing, I have lived in Brooklyn, NY since I came to the his country at the age of 6 in 1994.
Not once have a I left NYC except to go on vacation out of the country.
On top of that, I was a full time student in NYC until 2010.
Since graduating college I have been self-employed and my business has nothing to do with the State of Maryland.
When I asked the debt collector if he could tell me what years I lived in Maryland, when I worked in Maryland, or when I owned or operated a business in Maryland, he very rudely said that "these are questions you should ask yourself."
The nature of my business requires me to interact with customers and suppliers on a daily basis and I have never dealt with an individual who displayed such a lack of professionalism.
I think the best option for me is to contact my attorney and have him call Penn Credit Corp and explain to them that the next time I receive a call from their company, they will receive a lawsuit from mine.
N  25th of Jun, 2017 by    0 Votes
@LS Consulting Enterprises Corp Can I ask how this ended up for you? I literally just received a very similar letter regarding back taxes in Maryland and I've never lived there, trying to figure out how to proceed!
A  11th of Aug, 2014 by    +2 Votes
They lied to me about what doubt I was paying. Had me pay I bill that was already forgiven. Don't pay until u know u have confermation on what bill you are paying. They are shady..
N  8th of Nov, 2014 by    +2 Votes
they have ties to middle eastern front companies that have been proven to be international terrorist orginizations
N  15th of Dec, 2014 by    0 Votes
I never received a bill for medical services then i received a collection letter from Penn Credit. I had made two payments online when i received this offer for a lump sum settlement payment of $17 as well as three other payment arrangements. Obivously i took the offer. a month later i receive another letter from Penn Credit stating that i still owe $87. i called and told them i made a lump sum settlement of $17 why do i stilll have a bill if it was a settlement offer. They said that was only for the one charge ( i had two separate charges one for $24 and the other $168.79). No where on their website did it say the settlement offer was only for a portion of the total bill. Why was that offer only for the $24 charge when the other three offers on the webpage were for the total amount? What a hoax!!
N  15th of Dec, 2014 by    +1 Votes
My Mother in law passed away in Nov and here it is Dec and Penn called to collect on a bill we are more than happy to pay. They won't tell me what the bill is for, but asked for a death certificate. Not once did she say I am sorry for your loss just "When did she die" Excuse me? I told her we were paying all her bills and to please tell us what it was for and how much. I can't do that. Well then write it off if you can't tell me what and how much, how am I going to pay? I told her I would tell her all the bills that I just sent out checks for and she can tell me if it is in that group. You don't even have to tell me which one. I read every one of them to her and asked was it in the bunch sent out? I can't tell you that...UGH!!! Look she can't sue you for speaking to us...she is DEAD!!! Do you want to get paid or not? Not one note of empathy or thanks for my trying to help her do her job. WHAT A JOKE!!! Also my husband was POA for his Mom and I had to tell her the law is once they die POA is no longer valid. Honestly the rude unfeeling woman on the phone had me fuming, so glad my grieving husband didn't have to deal with her.
A  24th of Jan, 2015 by    0 Votes
I always tell them to "sue me". You think I owe the money, sue me. I don't think you will. In fact, I would be willing to be you won't sue me. I know you won't sue me and you know you won't sue me. So you can either cease calling me or we can move on to another subject. So how else may I assist you? If they try to repeat the demand, then I just tell them, "I'm sorry, we have already covered that subject, so how else may I assist you?" Always be polite, it really gets them fired up.
N  12th of Feb, 2015 by    +2 Votes
Oh wow, Penn Credit Corp is some kind of rip off company, I have no idea who they are funding, but I promise you they are funding someone. Over the course of the last 6 months they have called my unlisted number and tried to collect for money I owe Allstate Insurance and Vonage. Now that would be neat if I ever had Allstate or Vonage. After a bit of research I found out that Penn Credit has had over 200 complaints to Pennsylvania's Better Business Bureau over the past 3 years. Finally, including the name Penn Credit, the company has 5 names and a wealth of ignorant human beings working there. One thing you can always do is politely remind them that they are calling to collect falsified debts, especially when you ask them to validate the debt.
N  18th of Feb, 2015 by    0 Votes
At least they talk to you. I got several calls daily and they hang up when I answer.
N  29th of Apr, 2015 by    +1 Votes
I am being repeatedly called about a bill from Publisher's Clearing House, another fraudulent company. I have not bought anything from them for years, and if I still owe anything it is because what I ordered was broken, dead or not as presented.
A  29th of Apr, 2015 by    0 Votes
Comment above was mine.
N  10th of May, 2015 by    0 Votes
We started receiving calls from Penn Credit approximately 1 week ago and in fact, they just called at 1:46 pm on 05/10/15 (MOTHER's DAY) and there system could not detect that voicemail had answered. Oh how stupid. My husband lost his job 07/2012 and we lost our house and had to file bankruptcy, so we have NO past due bills because everything was included in the bankruptcy. The only bill we have now are for our truck payment (which is current), our rent (current) and utilities (all current). We have received absolutely nothing in the mail from them to explain why they are calling. Plus, if we don't know the number or person, we don't answer, that is what voicemail is for. The Illinois Attorney General is very good at going after companies that are frauds, don't do as they should, so if this keeps up, I'm filing a complaint with their office.
N  23rd of May, 2015 by    +1 Votes
I recently received a letter from this place. I live in the state of MD, and they are saying I owe $493 in back taxes to the state of maryland. I don't get why the Maryland government would hire a debt collector, especially one out of state. So I called them, the lady asked for my case number, I told her I didn't have it, so she asked my name number and all that. She said oh man I can't seem to find anything on you, I can't find where they placed your records, can I have your SSN? I said absolutely not, she gave me an attitude when I told her no, sucked her teeth over the phone, and said well I can't find your file. I said miss if you were a legit collection agency all you would need is my name, and I'm just going to contact the state of MD about this. Then she hung up on me.
D  5th of Jun, 2015 by    -22 Votes
You guys are all literal babies, stop shouting at collectors for not paying bills you THOUGHT you didn't owe. Speak to us like human beings and we would love to sort it out for you or help you do so!!! We cannot give you information if you are NOT THE PERSON WE ARE CALLING ABOUT, it is ILLEGAL! Jesus Christ, grow up you are all middle aged and acting like children. Talk calmly not condescendingly and deal with YOUR debts!

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Penn Credit Logo Penn Credit
Customer Care Service
916 South 14th St
United States - PA17104
+1 800 800 XXXX
+1 717 238 XXXX
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