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1.4 202 Reviews

Payoneer Complaints Summary

20 Resolved
181 Unresolved
Our verdict: With Payoneer's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Payoneer reviews & complaints 202

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4:18 pm EST
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Payoneer holding money hostage

well to start with their resset password options suck. they ask you to provide your last digits of card..my card was lost. so i call for a new one lol but they cant send me a linl to reset password i had an ammount sent to them by mistake and now is holded hostage ...not evven in my account but just floating around. the representative said he can see it..so i asked him hocime i cant and what prove do i have in 2 weeks? like that is so wrong ..then i get asked my personal security question in case one of these issues happens..and what for? nothing as they still dont help you more..so whats the super security questions for then? an now i have to wait to activate the card to even verify my ammount is there? merry xmas and happy new years right..what a terrible experience..i cant even send the money over to my friends theyre keeping it hostage ...should be at least visible to our eyes...i mean its my account after all no? not his the money was sent to..not the reps account. have you ever seen a bank that works like this before? when the money is there ITS THERE even if u cant touch it.. WHY IS IT INVISIBLE TO MY EYES in payoneer?! that is so wrong! am speechless ...really bad experience and really dislike payoneer at this point never using it again after i fix this issue aver would i recomend this to anyone. might ### well go with amazon...paypal...stick with your bank card...or credit card yaycks

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11:43 pm EST
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Payoneer payoneer staff fraudulent activity

I use my payoneer card to pay for my broadband. They preauth so sometimes when my card is zero it goes into negative balance. Payoneer are very quick to send me an email informing me of this and asking me to topup, which I do. The balance is adjusted accordingly when I load the card. Has been happening for many months. I received an invoice from said provider showing chargebacks for most pf these payments. Spoke to support and was advised this was in error and will be rectified with the "chargeback team" Has been days and have not got a reply. Please see invoice from broadband people. Have been paying them with the card and that invoice should be nill but has a balance because of the chargebacks listed.

So basically payoneer have stole money from me. My card balance is positive yet they issued chargeback for some of my payments WITHOUT MY CONSENT.

I wonder how many other payments are not being honored with them. I would not advise anyone to use them as they dont honor payments. Legal action has been taken against me for requesting chargebacks which I did not make! Dont use payoneer they will pull back the money you used to pay your accounts and leave you stranded. These "CHARGEBACKS WERE NOT CREDITED TO MY ACCOUNT" so was STOLEN. #[protected]

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12:08 pm EDT
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Payoneer cant log in

I got a email that saying "you have successfully changed the account email address & we will contact with your new email address."
I didnt change my email & i dont know how it has happened. i think my account has hacked. i mailed 3 time to customer support a week ago but still waiting for a reply. i had money in my account & now i cant log in.

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11:26 pm EDT
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Payoneer fail to activate without explanation

I cannot help but need to file a complaint towards payoneer, which prohibits me to activate the newly arrival master debit master card. After a few attempts to key in the correct login credential. yes I mean every details mean truth to registration. I still am not acknowledged to activate my payoneer debit master card.

I just don't understand what happened to this company and would hold my thought to promote it to the peers.

Thanks for listening and helping.

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6:59 am EDT
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Payoneer falsely blocked transaction

Today a valid transaction was marked suspicious by Payoneer. This was a transaction to buy flight tickets.
After directly replying to your security department e-mail stating that the transaction was valid. I contacted you via live chat.
The agent could not fix the problem. The only thing he/she could do was putting a note that the transaction was indeed approved I then had to contact British Airways myself to redo the payment.
This is unacceptable. If Payoneer falsely flags a payment as suspicious they should fix the problem not me. I would like to be compensated for the time I had to invest in fixing this payoneer f***up.

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Update by mitta
Jul 30, 2014 6:58 am EDT

Today a valid transaction was marked suspicious by Payoneer. This was a transaction to buy flight tickets.
After directly replying to your security department e-mail stating that the transaction was valid. I contacted you via live chat.
The agent could not fix the problem. The only thing he/she could do was putting a note that the transaction was indeed approved I then had to contact British Airways myself to redo the payment.
This is unacceptable. If Payoneer falsely flags a payment as suspicious they should fix the problem not me. I would like to be compensated for the time I had to invest in fixing this payoneer f***up.

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bashux
Tomsk, RU
May 05, 2016 1:21 am EDT

Payoneer have been holding on to over $2000 of mine now and they refuse to answer any emails I send them. They have had my money since March...

My account is blocked, my card has expired in March and I can not withdraw my earned money!

They are the worst company I have ever known and I would not recommend them to anyone. To me they are just like scammers.

They are ignorant.

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7:58 pm EDT
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Payoneer stealing money

Last time I withdrew funds from Sharecash to payoneer, an email from [protected]@payoneer.com was sent to my email account, I followed the instructions as usual but the payment stuck just got stuck, I had tried over and over but it just didn't not work. After weeks of emailing payoneer support and they just kept asking me to send them screen spots of the loading page, which I did and they kept just sending the same loading page to my email that gets stuck. After more weeks of sending emails to payoneer support team, they told me my funds were sent back to sharecash and I should contact them, I contacted sharecash and they said they did not receive the funds back from payoneer, since it was only 20 usd - I let it slide.

This time again, sharecash send some money to my payoneer account and the same thing is happening. I am using the latest firefox browser, I have tried with chrome and explorer and javascript is enabled so its not a broswer problem. It is a payoneer webpage problem or more likely a payoneer scam problem. I had send them an email to c.[protected]@payoneer.com and I get a response that any email sent to that email address will not be responded to and that I should use the email form at their site and I followed the link they provided and guess what..they disable their email form...I could not send any email, the send button was disabled!

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2:23 am EDT
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Payoneer scam broker partnership

I deposit some money with a broker called tradaxa. com subsidiary of sismacapital. com because they provided a payoneer credit card with which I was suppose to get access to my deposit. I got this credit card which as sismacapital logo printed on it. Tradaxa don't let me withdraw my money and looking on internet I found out that sismacapital is a scam company blacklisted by the amf (finance market authority) in europe.
Payoneer has a partnership with a blacklisted company and I have been duped by them. I send a request to payoneer a got just a standard answer telling me payoneer is regulated in the us.

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7:27 am EDT
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Payoneer partnership with scam broker

I ordered a payoneer card via tradaxa. com broker site which is a subsidiary of sismacapital. I got my card with www.Sismacapital. com logo at the bottom.
I deposit money with that broker trusting that company since it had a partnership with payoneer.
But since then i'am unable to withdraw my money, tradaxa don't transfer any money on payoneer account. Look on forex forum, you will find many tradaxa customer with the same situation.
I send a request to payoneer, they answer they cannot do anything for me.
If they have a partnership with that company they should have check there reliabilty. It happens that sismacapital is blacklisted by the amf (finances markets authority) in france. Who should I contact to report that problem ?

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Payoneer - #ma104 stupid anti-fraud blocking accounts

Warning! Payoneer's anti-fraud algorithm is closing accounts based on IP. My friends and me applied for a Payoneer card. Registration was correct, submitted IDs (different info: names, numbers, addresses). We received our cards, activated them and everything was OK. But we made a big mistake! We signed up using the same computer. Two months after being...

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7:16 pm EST
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Payoneer online scam

Dear everyone, who is doing business around the world using paypal, using 99designs, or other busines, witch is including online banking.
I want to inform you about the company payoneer.com witch is issuing mastercard debit cards, and offering people to use it worldwide.
But as actual situation stands, underneath this "respectable" company is online scams.
As i am the one of the many who is in this situation i want to warn everyone about them. At the beginning iv'e registered at this company, so i would be able do my online business in ebay.com and aliexpress.com. As i was recieving 30-35$ per some time, i was sending them to payoneer debit card, and there was no problems at all. At one point i recieved refund 300 $ from aliexpress.com for purchase that i made. And i figured that i won't buy anything, but better off will send it to my card, to buy some tools for my business. Iv'e send the money to payoneer card using paypal as usual for the last 6 months. And here it started, as soon they recieved the money, they put it on pending approval (Wtf? My money and they need to approve something? Really?) then, i was writing them, calling them and asking, what is going on, and what is the problem? They pointed my nose in to terms and conditions, and not explaining anything at all. 3 days later when i asked again, what is going on, they did not answer any thing and 3 seconds later i recieved that my transfer is canceled and the money will be send back to sender. Lol. Ok. But the money never got back to sender. So iv'e searched internet and found the people who have lost 1400$, another 600$, another 460$. So it appears that this is a system that this company is stealing money. And the person who is waiting for 1400$ havent recieved it for 6 months.
So be aware - this is a scam, never do business with them
At the moment there is case opened with mastercard. Inc, and there is paperwork done, to go to court, and to nypd, as i am not from u. S. I have turned to embasy of us. And there will be check on this situation with u. S. Internal affairs. If there is any other people, who have this kind of situation, please contact me. And we will put this scam to an end.
Thank you

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6:19 pm EST
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Payoneer with-holding funds

No, payoneer is not a good company, I applied for the card through an affiliate so I wasn't supposed to be charged the 20+ usd for card but they still charged me this from my 1st load, they have annual fee of 29usd, and they charge you 13usd for card replacement, how nice of them to charge to when your card expires. Almost everyone that uses this card is outside of America so internet purchases is not free, its only free if you are in america, so it means 3% on the transaction is charged and goes to payoneer, another 3% goes to the credit card company. 3.15 usd just to withdraw its steep and how nice of them to charge you 1 usd if you made a mistake at the atm and to charge you another 1 usd or is that 2usd just to check your balance at the atm, payoneer has been holding on to my funds for over two weeks now, the money is blocked from loading onto my account, I have emailed them and they told me its just a bug because they upgraded their systems and they keep sending me the loading payment email to me knowing very well that its not going to load my money and now I doubt I will ever get my money from them, if they wanted to really load the money into my account, they could have done it on their systems two weeks ago when this problem started. I know Christene that you're just doing your job and also want to get paid but we must show this people that they cannot not take advantage of us in the 3rd world, that we should bow down to them and kiss their feet as if they are doing us a favor, the same goes for paypal that will take our money but will not allow us to receive money...well I'm going to start a website shortly and expose all these companies that take advantage of us in the developing countries, first they put us through slavery, genocides and steal our resources, now they want to economically rape us...no, excuse they are already anally raping us in that respect, its time everyone of us in the so called 3rd world, as they like to classify us, to boycott their services and you will see how quickly they will beg us to come back because we make up a large percentage of their revenue and its about time we realize our value!

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Update by WhyMeOhLord
Feb 11, 2014 6:01 pm EST

No, payoneer is not a good company, I applied for the card through an affiliate so I wasn't supposed to be charged the 20+ usd for card but they still charged me this from my 1st load, they have annual fee of 29usd, and they charge you 13usd for card replacement, how nice of them to charge to when your card expires. Almost everyone that uses this card is outside of America so internet purchases is not free, its only free if you are in america, so it means 3% on the transaction is charged and goes to payoneer, another 3% goes to the credit card company. 3.15 usd just to withdraw its steep and how nice of them to charge you 1 usd if you made a mistake at the atm and to charge you another 1 usd or is that 2usd just to check your balance at the atm, payoneer has been holding on to my funds for over two weeks now, the money is blocked from loading onto my account, I have emailed them and they told me its just a bug because they upgraded their systems and they keep sending me the loading payment email to me knowing very well that its not going to load my money and now I doubt I will ever get my money from them, if they wanted to really load the money into my account, they could have done it on their systems two weeks ago when this problem started. I know Christene that you're just doing your job and also want to get paid but we must show this people that they cannot not take advantage of us in the 3rd world, that we should bow down to them and kiss their feet as if they are doing us a favor, the same goes for paypal that will take our money but will not allow us to receive money...well I'm going to start a website shortly and expose all these companies that take advantage of us in the developing countries, first they put us through slavery, genocides and steal our resources, now they want to economically rape us...no, excuse they are already anally raping us in that respect, its time everyone of us in the so called 3rd world, as they like to classify us, to boycott their services and you will see how quickly they will beg us to come back because we make up a large percentage of their revenue and its about time we realize our value!

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1:06 am EDT
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Payoneer dispute/fraud

June 10th 2013 I discovered three fraudulent charges on my Payoneer card, those charges are as follows $652.21, $652.21 from partialvoloit.com and $701.12 from merdianafly.com. Upon noticing these charges on my statement I called payoneer and reported the fraudulent charges and had my card blocked. I was upset as anyone would be, all of the money I had in my account was gone. Later on that day I emailed and called one of the websites meridianafly and spoke with someone who gave me Diana Anna's number I left a voicemail and she replied back that day. During my phone call with her I was upset so she hung up on me and we continued to communicate via email. She asked for my cc number and I gave that to her. I sent another email on the 12th upset because the charge if $701.12 went through and was told there was nothing she could do. A few days later the two charges for $652.21 wasn't authorized so it went back on my card. I stopped email communications with Diana on the 17th because her final answer was it was the chargeback dept issue now.
Today I got another email from payoneer saying that because my name was used this to mastercard was an authorized transaction. I am a victim of identity fraud! The IP address used on the Italian web site is from Italy and I can send you the message payoneer sent me. I have never left the United States in my 33 years on earth. I can't even speak Italian.
This decision goes against mastercards 0 tolerance for fraud. I have all my emails saved from the website in question where I tried to get the charges reversed so I could avoid the dispute process but Diana Anna said there was nothing she could do. She is a representative for meridianafly.com

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2:34 am EDT
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Payoneer fees

While they appear to offer a legitimite service that is useful for some, they appear to have several limitations, some of which you are seeing on this board.
Why not just offer bank transfers? Why the issuance of a card? Heres why.

Lets look at the payoneer fees closely.

1. Annual card account maintenance $29.95 (they say they have stopped this fee, but I still hear of people getting charged, and if they stopped why is it still on the website?.)
2. Card replacement $12.95 (how nice that they charge you to continue using their service after the cards expire.)
3. ATM withdrawal $3.15
4. Declined ATM withdrawal $1 (they are charging you for having your card declined or even making a simple entry mistake?!)
5. Purchase Transaction (Free) actually there’s a little star by the “free” which you should probably read. It says “When a transaction is made as a foreign transaction or is requested in a currency other than USD, charges of up to 3% may be assessed ABOVE ALL CHARGES assessed by MasterCard for the transaction”

As nearly all people who use this card are not located in the USA (otherwise they could get their own US bank account), then of course you will be charged this. And this is ON TOP of master card fees, which are between 2-3 percent of the amount of each purchase you make. For example, if you make $1, 000 worth of purchases while traveling outside of the U.S. on a credit card that has a foreign transaction fee of 3 percent, you will be charged a $30 fee just on the card fees. Add another up to 3% on top of this? Thats a lot of % going to Payoneer and the credit card company.
6. And my favorite, the ATM Balance inquiry $1.00. They charge you even to find out how much you have on your card! So if you go over the limit and try to take out more money than you have, they penalize you by charging you, and if you want to know exactly how much you have to avoid such a penalization, they still penalize you and charge you a dollar! Talk about greed!

Add on top of this the money limit they place on your card, and it doesnt seem very fair.

At the end of the day, after these 6 deductions (and who knows how many more) your earnings are being whittled away, going to the banks and credit card companies. It is not much of a problem if youre not earning much by Amazon, but if you earn a lot by Amazon, their card fees add up to a significant amount of money.

I do recommend you check out Progenomics LLC, an Amazon solutions company that pays directly to your bank, all your Amazon proceeds earned in the USA. There is a 1% fee for all funds transfered and a bank transfer fee of $60, but thats all you will ever be charged and there are no hidden fees. We will never ignore your mails, hold your money or do any other questionable practice. We do not accept all applicants and we will tell you this upfront. We are a US LLC with offices in Japan, where we have been providing Amazon solutions for businesses wanting to sell on Amazon Japan.

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Geooorge
, Schotland
Dec 12, 2014 8:25 am EST

It's not $30 + 3% as far as I understand but $3.15 + 3% for non-US ATM withdraw.

Since lots of people who use Payoneer are not paying taxes - that's not so much.

My regular European bank collects 2% fee for card transactions in other countries.

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3:35 am EST
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Payoneer missing funds account hacked

I woke up to find my payoneer card had been loaded, not by me and that money had been transferred to another account- not mine...After almost 2 weeks I finally hear from payoneer, after they had blocked my card, saying they will send me a new card etc. Im angry as I have had no income for over 2 weeks thanks to them blocking it and no contact... after I finish talking with someone, I check my account and now all the funds are missing! So some jo blow has robbed me and now payoneer!

can anyone help me with this?>

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Wilson Waweru
, US
Jul 08, 2019 9:29 am EDT
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Hi, my customer ID [protected], my USD balance was disabled, when I called I was told my D.O.B is incorrect and I needed to update (shocked) I did, I was asked to wait for few business days (few can mean one to 60000...), I tried to like get a specific date when I should expect a feedback but no clarity was made. I already wrote to you two emails which you said you would reply in 3 days but none was replied. I do not need much, just communication to tell me for this and that reason, your USD balance was disabled, provide us with A, B, C or whatever else and we will resolve the issue. The uncertainty of not knowing what's happening is really sickening.

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Payoneer identity theft

Someone in South Africa registered a credit card in my name with my email address. I rang Payoneer to shut down the account and cancel the credit card request. I told them it wasn't me and someone is using my identity. They asked me for all the secure pass codes etc and I was furious. How on earth am I supposed to know the answer to those questions when I never set up the account! They told me it would take quite some time to sort it out which infuriated me even more. The lady who I first dealt with said she'd put me through to the security/IT department then hang up on me. The second time I rang back, the guy couldn't hear me (sure!) and he hung up. 3rd time I got some guy who was less than helpful. He asked me so many questions I was obviously unable to answer because I didn't set up the account then suggested I could be scamming them! I am going to contact the police if I haven't heard back tomorrow. These guys are unprofessional and sounds like after searching the internet tonight that I'm not the only one who has been wronged by this company. See their email to me below...it's written as if I have set up the account! So in order for me to shut this down, I have to divulge all my personal highly confidential information to Payoneer! Do you think this is right? I don't!
I feel violated by Payoneer!

--------------------

We have received your request to cancel your Payoneer account, and would like the opportunity to resolve any issue that would cause you to consider canceling your account. Is there anything we can do to change your mind?
If you have a moment, please let us know the reason why you are canceling your Payoneer prepaid MasterCard so we can improve our service for our current and future customers.
If there is nothing we can do to convince you to stay, then please provide your information as follows:
Your full name and address
Your date of birth
Answer to your secure question:What is your oldest cousin`s name?
The last 4 digits of the card number
ID number used for registration (National ID, passport, driver's license or military ID number)
Sincerely,
Nelson

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Andrew2021
Canada, CA
Jan 07, 2021 2:56 pm EST
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Payoneer was a good and honest company when it was just launched and I have been using it for almost a decade without any issues whatsoever until about October 2020. Unfortunately, things started to go downhill after the Wirecard supposed $2b missing funds scandal and subsequent bankruptcy which was when Payoneer started to freeze and cancel account holders’ funds and cards, giving all sort of BS reasons to not reactivate the accounts and cards, therefore ‘stealing’ the funds of its account holders under the pretext of identity verification (which will never be accepted and approved).

Although Payoneer has denied this, it is reasonably possible that the company may have been affected and could have lost funds during the Wirecard fraud fiasco and is no longer liquid to honour all of its account holder’s payments.

As such, it probably has decided to dishonestly freeze and cancel account holder’s funds and cards so that the company need not honour any payment to its account holders. Their latest ploy to delay and withhold funds is to ask for National ID under the guise of re-verification, only to reject it again and again and again and then repeat the same BS over and over again till the account holder gets tired and gives up, thus allowing Payoneer to keep the funds for its own use. I have been there and done that and have all the emails archived to prove that.

However, to appear legitimate and viable, the company would allow about 1 out of 5 or maybe 10 account holders to continue to use their accounts and these are normally accounts belonging to residents outside Asia. From the many feedbacks and postings, most of the currently affected account holders are based in Asia numbering hundreds of thousands probably.

Their supposed Customer Service (be it phone, chat or email) is practically non-existant and if they find that they cannot resolve or answer any of your questions, they just either ban you or ignore you completely, which is what I have experienced with their community blog, phone and email. When I last visited their community blog last week, it had thousands of negative comments but all has been deleted.

So if you are a Payoneer account holder that has been affected by their latest ploy and have funds frozen and taken on a “ID verification” merry-go-round, then I would strongly suggest that you stop wasting time with Payoneer and immediately file a formal complaint against Payoneer with the relevant authorities, which means in the US and Ireland, where its headquarters are based and incorporated in. It would also be good to file a former complaint with the Central Bank of Ireland where Payoneer Europe is licensed to operate as a card-issuer. Should you have extra time, it would also be good to lodge a complaint with Mastercard International as Payoneer is obviously tarnishing their good name.

A further list of agencies which the dishonest company is subjected to jurisdiction is available on this page.

As it stands, all evidence currently seems to suggest that Payoneer is taking its account holders for a ride and no one should lose their funds to a dishonest company this way. So file the complaint asap and take this company to task.

Payoneer's Top Management

It would presumably be pointless to file any complaint to any of its CEO or management team since they are probably is instrumental in Payoneer’s current dishonest practices. The verification team probably has the board’s blessing to delay and deny verification and payments to its account holders.

The former PayPal was doing exactly the same thing decades ago and was taken to task by the federal authorities and slammed with multiple class-action suits, so there are no reasons why Payoneer cannot be held accountable.

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Payoneer fraudulant charges on credit card

I am dealing with some fraudulent charges since last year December 2011 with Payoneer. I finally received some money back but still waiting for my actual funds that have been credited back by the merchant after reviewing the charges and agreeing that they were fraudulent. those funds which have been credit back to my then cancelled credit card, have not been transferred over to my now active card, which was done in January. I have in writing from a payoneer employee that I will receive those funds but until today nothing has happened. I am copying the email below. I have contacted payoneer numerous times but received no response back on this still open issue. This is now going on for 8 month, and I really get very frustrated with the way payoneer is handling their business.

email from payoneer:
Dear Harold,
After reviewing your case again, our charge-back Department had decided to refund you a total of $1500 in addition to the funds that were refunded from the merchant.
We still require that you fill out the good will refund form that is attached to this email to finalize your refund.
Sincerely,
Ray
Payoneer Customer Support

as you can see it clearly says in addition to the funds that were refunded. still waiting for those funds being credited to my account.

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Update by Harold78
Aug 07, 2012 4:39 am EDT

Thank you Nissim for your help - this issue has been resolved because of your help!

Update by Harold78
Aug 07, 2012 3:10 am EDT

Hello Nissim!

Reference number: LTK529010821201X

Thank you Harold

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7:41 am EDT
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Payoneer company fraud

The search engines have all these complaints against the choice bank affiliated with payoneer. The payoneer card is for payroll and on the websites we found alot of fraud reports on the faq page. It maps atm's near you that does not charge a fee but therefore when a undercover agent got paid on the card, they took it to somewhere on the map where the fee said free fee. Well turns out that it took $6.00 for each transaction and another $4.00 for fees when only there is money on the card. There is no fees when there is no money in the account, go figure. So what we all need to do is to stop submitting complaints and send these messages to the government and search engines. We had to video all conversations and the map and the undercover officer to the atm along with showing him the address stated on the map of faq website saying no fee. I advise that you do the same. They work with 2 banks but choice is the big one. It is some way from the epassporte card to this new choice card that is not a debit card with the fake mastercard logo on it. There is loading fees, fraud atm's that they choose on the website to get people to travel to various locations for a free rate only to find out otherwise. Submitting the complaints dont always work here. Please send all to the us gov website to report payoneer and something be done about it. Send it to google yahoo, to remove the website. I assure you there are investigations on this matter already becoming an issue with the government. The faq is not true! The phone calls are inaccurate, fraud in taking a month in advanced from your payroll before the month comes or just started are a big issue right now. There was a woman who got paid the 28th of the mth. Maintenance fee for that mth was took out along with the month ahead, loading charges. I've never seen such mess in my life as the investigation piles up with complaints. Cannot use the card to get gas? You have to have $50 in account for $20? Also the mastercard logo is fake, we found out by individuals that the card cannot be used at various stores, and online. Did you know that you have to pay out of your payroll to load the card, if your company does not pay? Is that right? Is this justice? Is the fees right? All the collections in complaints are not about these cases. It's like paying taxes. Think about it and let's do something about it. This has been the worst card to get. It was even worst than the epassporte card fraud as they did not charge to load. Lets report all complaints to the government. We are only wasting time and effort reporting to websites. There is some like http://www.Stopfraud. Gov/report. Html
Make sure you report all to your government, its time to go over their heads and sign the paper to have the fraud to stop and removed from the internet. Its time to make that step now, it's getting heated up as we get closer to close this bank! So with your help, all persons responsible for the internet, call fraud and more will be be put to justice, and be prosecuted. Wouldnt you like the money back? Make a difference now cause the government is not getting it either, its to pay the bank.

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Update by GovernmentOfficial
Jun 19, 2012 10:52 am EDT

Check out all the other payoneer inquiries and judge from that, because that is what we are doing

Update by GovernmentOfficial
Jun 19, 2012 6:27 am EDT

Matters of this is took to the banks themselves, I assure you we will close the payoneer and open a card of their own, Please be ready to terminate the fraud from foreign countries using the banks of the US

Update by GovernmentOfficial
Jun 19, 2012 6:24 am EDT

On top of all this, This same person does not get it. The via links that you have provided on the websites are all wrong and investigation in this matter makes it all worth handling for the government whom you chose individuals and via internet links that are not accurate and the fees to the map in the FAQ is wrong. Have you even had time to read all of the persons complaining? No I am sure you did not. You are copying and pasting the same SCRIPT for all the pioneer problems. It is all foreign countries on the calls and not local choice bank in NEW YORK. You are affiliated with 2 banks cause you cannot have a bank of your own. Thats why you and the company chose to use choice bank, bank located in NY to get money from thee US. Are they aware of this? I am sure they are not. This shouldnt have happened, you hold others payrolls and charge them to be added to card. I am sure you wont be in business long and the US government will make sure of that, You have used the banks in the US to make yourself overseas look good, US does and never does this. Quit using the same SCRIPT for every complaint, Please, it gets you nowhere and makes yourself look worst and the banks you say you are using in the US. It makes them look bad to. To everyone reading this, you may notice the same script of every payoneer complaint, I assure you that if you submit your complaint to the US government and to the direct source banks, they will stop. Its time to shut them down

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jedel
, PH
Mar 19, 2016 9:29 pm EDT
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they are thieves
they stole my account
they blocked it to steal my upcoming funds !

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coolmatescomltd
whitland, GB
Nov 10, 2012 8:32 am EST

i was a partner of payoneer until they deactivated my account and refused my reapplication, refusing official documentation from the registrar of companies in cardiff, wales, regarding my company and my position the company.

i was not doing anything illegal or underhand, in fact, my company is a global social enterprise fighting poverty and debt.

no director of payoneer will get involved in disputes, and all such disputes go through your account manager... hopeless if he/she is the one trying to shut you down.

they are even trying to scam me on a refund.. i paid them £1000 deposit for the card partner deal.. they are offering $1000 less bank charges as a refund.

a replacement card program will cost well over £150, 000 with a reputable company.

i have started payoneer complaints off with one here...

http://www.canyoutrustthem.com/index.php?go=details&id=27305&adv=&city=&company_type=&company_name=&search_comments=&search_company_name=&search_country=&claim_about=

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CharlieNY
Queens Village, US
Sep 19, 2012 7:58 pm EDT

Wait til you see the charges for loading... many complications with this card, you might as well have a bank account to have it wired to you cause its the same amount

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Bilal Ahmad1
, US
Sep 05, 2012 5:30 pm EDT
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I have applied for payoneer card and they have approved it and sent me an email that you will receive your card within one month on following date. but i didnt received the card. i contacted customer service and they said sorry we are sending again you will get in again one months time on this said date. again they failed to sent and when i again contacted customer service they said please receive payment via any of our partner then we will be able to send you card. They have wasted my precious 2 months. this is insane. if that was the requirement they should have informed me 2 months back. this card is a fraud I must say

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6:26 am EDT
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Payoneer ripped me off : (

Payoneer prepaid master card has money and keeps making excuses of why they haven';t loaded the money on my account.
05/05/2012 06:55 $120.00 processed, est load date on 05/11/12 12:00:00 am.
The money still isn't on my card as of 5/12/2012. They are saying now that they returned it to the loaders checking account on 5/11/2012 and it will take another 5-7 days to be seen on the loaders account. . That seems pretty funny when i just called and spoke with pioneer's costumer service agent yesterday 5/11/2012 about 9 am because money $120 dollars still had not posted on my card. The agent told me that yes they still had my money it would be posted at 12 am that night which would make it 5/12 technically. Now they wont answer my calls.
They stole my money and i need help please.

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Update by kelly f
May 12, 2012 6:34 am EDT

Payoneer prepaid master card has money and keeps making excuses of why they haven';t loaded the money on my account .
05/05/2012 06:55 $120.00 Processed, Est load date on 05/11/12 12:00:00 AM.
The money still isn't on my card as of 5/12/2012. They are saying now that they returned it to the loaders checking account on 5/11/2012 and it will take another 5-7 days to be seen on the loaders account. . That seems pretty funny when I just called and spoke with pioneer's costumer service agent yesterday 5/11/2012 about 9 am because money $120 dollars still had not posted on my card. The agent told me that yes they still had my money it would be posted at 12 am that night which would make it 5/12 technically. Now they wont answer my calls .
THEY STOLE MY MONEY AND i NEED HELP PLEASE .

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Joel Arra
Diego Martin, TT
Aug 03, 2021 9:56 pm EDT

Yes that happened with me as well they say its sent and 2 months now I cannot receive my money and I keep getting the same old story. its $2000 US They stole the funds it cannot take so long to track the funds.
TOTAL RIP OFF

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GovernmentOfficial
washington dc, US
Jun 19, 2012 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please submit to choice bank in Ny, this is due to the foreign countries, taking your money. Please submit the fraud to the government FBI website to shut them down Immediately and email the 2 banks in the US they assumed that help them, in our investigation, we found that they are using these banks to make you get the card as they are not really affiliated with them, all via internet links are not accurate, they are use to scamming other countries, and will be closing them down

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3:20 pm EDT
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Payoneer paid for service, nto received

I have had a payoneer mastercard account now for almost 90 days, however. I will ditching very soon as soon as I make arrangements. This company prays upon people and just rips them off with their bloated fees.

1 st when you receive a payment into your account, it has to be moved to your actual mastercard and there are fees to do that, why? to profit off my money? when you already charged the person or company who sent money to the card, well it gets sent to holding account before card, cause payoneer want to make money off you accessing that money being sent to you.

so ok i had money in my account and needed to put on card so i could take it out at atm in which i pay a fee at local atm and then payoneer also charges a fee for using atm, so i pay this fee of $2.00 to have my money transfered to my card to get my money.. and for paying a fee of $2.00 It states the money will be on card in 2 days. I processed the request on a sunday night at 11:00 pm eastern time, should be on card by Tues at 11:00 pm, however i logged in and check and says wont be available until Wed. at 11:00 pm so instead fo 2 days its 3 business days, so I paid $2.00 to get access to my money in 2 days but its actually 3 days. I call customer services and guess what they tell me? They say there is nothing they can do about it, If I dont like it I can close my account.

1. why does it take even more than a day to transfer a balance from payoneer account to their own mastercard

This company does not care about their customers and only is out to rake you over and take your money little by little . The proper thing the customer service rep should of done was at least credit the $2.00 fee because It was paid for 2 day service but instead receiving 3 day service. But i guess that would be taking from their greedy hands. I'm closing my account and I hope this company soon goes down the toilet like Epassporte did, they were same rip offs. Considering using payoneer? read all complaints, do your research and stay clear from them.

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Update by ScammedBYPayoneer
Oct 18, 2011 3:29 pm EDT

I closed account today

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Harold78
Newmarket, CA
Aug 07, 2012 12:02 am EDT
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I am dealing with some fraudulent charges since last year December 2012 with Payoneer. I finally received some money back but still waiting for my actual funds that have been credited back by the merchant after reviewing the charges and agreeing that they were fraudulent. those funds which have been credit back to my then cancelled credit card have not been transferred over to my now active card, which was done in January. I have in writing from a payoneer employee that I will receive those funds but until today nothing has happened. I am copying the email below. I have contacted payoneer numerous times but received not response back. This is now going on for 8 month, and I really get very frustrated with the way payoneer is handling their business.

email from payoneer:
Dear Harold,
After reviewing your case again, our charge-back Department had decided to refund you a total of $1500 in addition to the funds that were refunded from the merchant.
We still require that you fill out the good will refund form that is attached to this email to finalize your refund.
Sincerely,
Ray
Payoneer Customer Support

as you can see it clearly says in addition to the funds that were refunded. still waiting for those funds being credited to my account.

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BlueAlina
Pompano Beach, US
May 30, 2012 12:12 pm EDT
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Hi, my name is Alina and I'm dealing with a terrible situation, 6 months ago I had some unauthorized transactions on my card, total of $2300 and believe it or not I still didn't get my money back not even today, even tough I notified them about it right away. Initially they said the whole process was gonna take about 90 days and after that I started to call them pretty much every day and every single time they had an excuse to say to delay me. They told me to call them today to put me in touch directly with the chargeback department in order to fix the issue, which of course didn't happen..they just said to call them in 2 weeks because is a very complicated situation, and they didn t decide yet to refund MY MONEY or not. How frustrating is this? After 6 months they refuse to give me my money back!
I started to believe I'm being scammed by this company and the next step I'm going to do is to hire a ATTORNEY because i just won't let them get away with it.

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Jose_
, BO
May 21, 2012 3:31 am EDT

I have recieved the message "Good News! You have received money from Freelancer.Com" on April 19th, since that date I have not receive my money into my local bank account, I have made several calls and sent mails to payonner support, at first they didn't help at all, after 3 weeks, calls and mails, they told me that the problem was they needed my CCI bank account code which I provide inmediatly, but even I povided it I haven't receive the mail with subject "Funds were transferred to your account" which means transfer has started.
I know that after getting that message it might take around 7 business days for the funds to arrive in my bank account, but I repeat, I haven't get the message which says that the bank transfer has started. It has been more than a month since you recieved my money into your service and I don't to wait more for it.

I am very concerned about this, I hope not to be victim of a kind of scam and be just a victim of really bad service.

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Lillybilly
, PR
Feb 16, 2012 10:20 am EST
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Hi Talia,
well then this is the first time you hear of it. It did take 4 days and then miraculously as soon as I complaint it cleared into my account.
I don't care about your excuses, it is not my problem how many agents you have or how long they work. What I expect is a service, after all I'm paying for that with my fees.

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Lillybilly
, PR
Feb 15, 2012 4:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi ScammedByPayoneer, I completely agree with you. My payoneer money, which I paid $2 for to clear via standard method, still hasn't cleared till today, 4 business days later! But guess what, when I click on the link to inquire about it, it gives me the option to clear immediately in 3 hours, BUT I have to pay an additional $3...what an effin rip off!
You can forget about their customer service, they do not want to be contacted, because it is impossible to contact them immediately via phone or live chat. They seem like a damn backyard operation.
Annoying and unprofessional!

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jesanchez1977
, IL
Oct 18, 2011 4:17 pm EDT

I have been using payoneer for 3 years now and even though i don't like the fees, they aren't more expensive than a regular card that you get from your bank, at least in most countries that i know of. they are different than what i hear epassport was (i didn't use them), but they are also a different company with better background. they are an actual company with actual people working there and they have to make money to be able to be there. if you have a company anywhere you know there is rent and electricity and employees (i saw an article that says they have more than 100). i got my card with no fee (no activatin either) so i would think they need to make money. they do'nt charge anything for when you use your card for gas or food or anywhere online, so you could use your card that way. every other company i see (paxum, ipayout, and others) all have fees to load the card and fees for atm. you wrote service not received as your complaint and that isn't true. you lied here, which isn't good. you got your money, and the fees are written in your account and before you sign up, this shuldn't be something that you didn't know about. i prefer to use company that i can trust than a new company that i don't know, even if the fees are a little bit higher. also, i get the bank transfer now which is $6 and it doesn't matter how much you transfer, and no one has fees even close to being so low.

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4:53 pm EST
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Payoneer identity stolen

On 01/25/2010, I registered on the site Payoneer to obtain my debit card mastercard and this by means of the site Odesk, on the same day I received an email on behalf of payonner inform me that my card will be validated in two days, regrettably no reponse of their part to has now and it in spite of my various emails messenger in the technical support of the site Payoneer.

I think that it is a specialised site in the theft of identity, want find attached a copy of the email which I received on behalf of their technical support :

Dear **************************,

Please read this e-mail.

It contains important information regarding your oDesk Prepaid Debit MasterCard® order, including details about your card application approval, fulfillment and delivery process.

Approval:

We have received your Prepaid Debit MasterCard order and we are currently reviewing your application.
Your reference number in our system is ******. Please refer to this number when contacting us regarding your application.

Once approved, we will send you an approval email notification. The approval process takes up to 2 business days from the date of your online card registration and receipt of this email notification.

Fulfillment:

Upon approval, the card is fulfilled and then mailed within 2 business days by regular mail.

The card is mailed only after it has been approved.

Delivery:

Once placed in the mail, please allow 10 days to receive your card by regular mail within the U.S. For delivery outside of the U.S., it may take up to 25 days to receive your card.

Note: Please add this email address to your email address book or white list to ensure you receive the approval email from us: Payoneer Contact Form

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Payoneer In-depth Review

Overview of Payoneer: Payoneer is a leading global payment platform that enables businesses and individuals to send and receive money across borders. With its user-friendly interface and wide range of services, Payoneer has become a popular choice for freelancers, e-commerce sellers, and businesses worldwide.

Services offered by Payoneer: Payoneer offers a variety of services including global payments, cross-border transfers, mass payouts, and currency conversion. It also provides users with a virtual US bank account, which allows them to receive payments from US companies and marketplaces.

Ease of Use: Payoneer's platform is intuitive and easy to navigate, making it simple for users to manage their transactions and accounts. The registration process is straightforward, and once approved, users can start sending and receiving payments almost instantly.

Security Measures: Payoneer prioritizes the security of its users' funds and personal information. It employs advanced encryption technology to protect data and implements strict security protocols to prevent unauthorized access. Additionally, Payoneer is regulated by financial authorities in multiple jurisdictions, ensuring compliance with industry standards.

Customer Support: Payoneer offers reliable customer support through various channels, including email, live chat, and phone. Their support team is known for being responsive and helpful, assisting users with any issues or inquiries they may have.

Fees and Pricing: Payoneer's fee structure is transparent and competitive. While there may be fees associated with certain transactions, such as currency conversion or receiving payments, the rates are generally reasonable and clearly outlined on their website.

Global Reach and Currency Support: Payoneer operates in over 200 countries and supports more than 150 currencies, making it a truly global payment solution. This extensive reach allows users to transact with partners and clients worldwide without the hassle of dealing with multiple payment providers.

Integration with E-commerce Platforms: Payoneer seamlessly integrates with popular e-commerce platforms such as Amazon, eBay, and Shopify, enabling sellers to receive payments directly into their Payoneer accounts. This integration streamlines the payment process and eliminates the need for manual transfers.

Speed and Efficiency of Transactions: Payoneer's platform ensures fast and efficient transactions, with most payments being processed within minutes. This quick turnaround time is crucial for businesses and freelancers who rely on timely payments to maintain cash flow.

User Reviews and Ratings: Payoneer has received positive reviews from users worldwide, praising its reliability, ease of use, and excellent customer support. Users appreciate the convenience and efficiency of the platform, making it a trusted choice for their payment needs.

Pros of Payoneer: Payoneer offers a wide range of services, has a user-friendly interface, provides excellent customer support, and operates globally. Its integration with e-commerce platforms and efficient transaction processing are also notable advantages.

Cons of Payoneer: While Payoneer's fees are generally reasonable, some users may find them slightly higher compared to other payment providers. Additionally, occasional delays in transaction processing have been reported, although these instances are rare.

Conclusion and Recommendation: Overall, Payoneer is a reliable and efficient payment platform that caters to the needs of businesses and individuals worldwide. Its user-friendly interface, global reach, and excellent customer support make it a recommended choice for cross-border transactions and e-commerce payments.

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Phone numbers

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