PatPat / return of order # 3856810
I ordered 3 pair of matching holiday pajamas from the Pat Pat site on Sept. 3, 2018...Items received Sept. 10, 2018. Recipients of these items did not want. I am trying to return said items within your time frame of 14 days. I have been trying repeatedly to get the return information to no avail. I have sent requested pics. Still no reply or information. Called your customer service number, after 15 minutes of repeated thank you for calling, it said to leave a call back number and time to call...then said person's mailbox was full and could not receive any more messages. This is the end of the third day that I have been trying to obtain the return information.
How professional is this company? A disgrace, and the poorest customer service I have ever experienced.
I am filing a complaint with the Better Business Bureau, and my credit card company.
I will be sending these items back to the address listed on your website
in Mountain View, CA. I do expect to see a refund.
Very poor to set a 14 day return policy, then stall three days, so far into your policy.
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