Menu
Login
Please read this and be aware to all internet sellers/distributers
Do not use this company I am a small business and decided to use them for 3 days, after posting 25+ items a third were delivered to the wrong addresses!, if no-one was in the parcels were thrown over the fence or left on the drive.
There is no contact phone number, they responded to my emails at first and after realising the amount of problems, no further contact was made.
Finally all tracking information has been erased!
I am now in the process of takin legal action.
Please be warned
i have been waiting for 2 days for my parcels to be collected and no one has turned up this as you can imagine is making my buisness look very bad i have been using parcel monkey for about a year but lately the companys services are getting really bad, none of the support staff seem to listen and you cant ring its all done by just emails i would be very wary of them they are cheap but as always you get what you pay for!
agreed. And City-link will not help you as they claim thier contract is with Parcel Monkey. Poeple should complain to trading Standards about this company and Citilink should disassociate from companies like this. Citi-link et al can be challenged contractually if enough people complain about companies like Parcel Monkey ..as bottom line our consumer money ends up with both companies.
All
I must the further warnings, these guys are taking the pi**. My parcel was very well packed and delivered with major damage which was unrepairable. Also, do not think that paying extra for insurance covers for your complete item and postage costs either. I shipped an Ebay auction item worth £75, and with shipping/packaging costs/Ebay and PayPal costs the total was worth over £90. Their offer was £46 and I doubt I will see it without court action..it has been months. Offers of a PayPal refund do not happen. I would recommend you DO NOT USE also, like the rest above! You have been warned!
Hi Guys
I have had the same experience. It was delivered badly damaged. I have had to refund customer and parcel monkey don't seem to be dealing with my claim. I am taking legal advice as I am appalled as are many looking at parcel monkey reviews.
DO NOT USE! THEY SHOULD BE REPORTED TO WATCHDOG!
I have had a similar issue with them. At first, assurance of refund and then noting. No responses to emails and I, too, am looking now to the courts as the only route to obtain my money back.
Pay peanuts - you most definitely get monkeys!