I have used Overnight Prints before, and been happy with their service, turn around time and quality of the product... Notice I'm not saying anything about their color... I have had almost a dozen people tell me that they'll go to their order screen and just do a "Re-order" of the previous cards, and the color will be COMPLETELY off...
Anyway, back to the complaints...
This time, however, I was not so lucky. I placed an order for business cards and matching magnets. I even had a 20% discount code. I received a confirmation of what I was ordering as well as how much I paid for the order. Today I receive my business cards, but no magnets. When I look up my order, the magnets are no longer listed, nor is the discount.
I called the customer service department and was basically called a liar, when I mentioned that I ordered the magnets. I kept offering to forward on the order confirmation, but they refused to give their email address. The lady was very snotty and refused to see my side of the issue.
When she did her math and realized that what she thought I ordered and what I paid for was different, instead of thinking that I might be right, she told me that I was overcharged. No. I was not overcharged. I ordered two products and received a discount. Even after I proved that the shipping and handling would be different had I only ordered business cards, but she just continued to state that I was overcharged, even though all totals backed up my story and negated theirs... It's been very painful... I'm currently on my fourth phone call to them... Been on the phone for almost two hours now with three different people (got the snotty girl again on my third call... But the second time she was VERY nice and VERY helpful, I think partially due to the fact that she started seeing that I had a point, no matter what their records said)... Still no resolution.
They keep offering to refund me the difference... That's all fine and dandy, but they're still skirting around the issue. I ordered two products and paid for them. I received a confirmation of what I ordered. Their records are completely skewed! How could this even happen? How can I have a confirmation, but they have no record of that even existing???
Now they don't even know their own pricing! They just gave me a discount on the business cards because they thought they charged me too much! Better believe I'm being honest about it! I paid $39.95 for 500 business cards and $10.00 extra for the rounded corners... How am I to feel confident that they're going to resolve my issue when they can't even read the order and see that it's more money because I added something? Oh man...
Sad thing is, even IF they rectify this order, I still can't say that I'd ever go through them again! And I had planned on using them for a GREAT DEAL of my products... Their loss!