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1.5 53 Reviews

Overnight Prints Complaints Summary

7 Resolved
37 Unresolved
Our verdict: With Overnight Prints's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Overnight Prints reviews & complaints 53

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4:56 am EDT

Overnight Prints Service

Had been using this company for a few months and always had issues with the customer service. They always seemed put off that you had to call them. Delivery is never guaranteed, no matter what shipping date you've paid for. And when you ask them, your told everything is an estimate. The prices were good and worth putting up with the mistreatment.

My LAST order with them was 2 sets of greeting cards & envelopes. I received both sets of envelopes but only 1 set of cards. But also received another clients order in with mine. I called Overnight Prints to inform them what happened and told them about the incorrect order shipped to me. I was asked to take a photo of the outer envelope and email it to them, which I did within an hour of my phone call.

At the same time I was told my order would reprinted and that it would be shipped with the same method of shipping I initially choose. So that meant another 2-3 weeks, and when I asked why I needed to wait that long due to it being their error, I was told that's because of the initial shipping I choose and paid for.

So again they could care less that I've been a faithful customer and they screwed the order up and that I now had to tell my customer that they would have to wait double the time I promised them.

Now 10 days go by and I go to check the status of my order to find out it hasn't even begun to print, never mind ship. I'm now told that until I take a photo of the order (not the outer envelope) that they will not start the reprinting of my order that they never shipped in the first place. So the rest of my order is being held hostage at this point.

Keep in mind 5 days after I emailed the outer envelope photo I get a response from Overnight Prints customer service asking me how they can help me and that they appreciate my business. No mention of the photo I sent them or my order. I emailed them back expressing that this must be a joke since their email had nothing to do with my email to them or order.

I then call them to find out where my order is and was told about my order being held hostage. Beforehand, at no point in any of these conversations was I told to hold onto the incorrect order or that it would need to be sent back. I no longer had the order, as there was no reason to hold onto it. But now being told that my order would not be printed.

The order has now been long billed and paid for with American Express, thankfully. Who in turn has refunded the cost of the missing items and filing a grievance with Overnight Prints.

Of course after trying to contact the owner of Overnight Prints on Linkedin.com and emailing them, informing them that a grievance would be filed with American Express, I receive an email asking me to ship the incorrect order back they would process a refund. Much too late since AMEX has taken care of it for me.

This company treats customers like your a bother to them. They clearly don't want to work for their customers and service is not their strong suit. There are a number of companies that will treat you nicer. Uprinting.com, moo.com, sheet-labels.com, printrunner.com & ebaprinting.com.

All this less than 2 weeks after the owner of the company, Michael Wolfe, sends out an email to all customer apologizing for the poor service and that they were looking to change and be better. More lip service since Michael could find the time to correct yet one more problem his company created.

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8:50 pm EDT

Overnight Prints Delayed Order Staff Sends Shipping Policy and the Lies About it

DO NOT BUY ANYTHING HERE. I ordered letterheads and envelopes. These are advertised as shipped in 9 business days. They did not ship in 9 business days. They are expected to be delivered more than 3 weeks after placing the order. The supposed 9 business days includes delays in when you submit the order and when payment is processed, which is a few days added on to the 9 business days that you are promised from when you place the order.

When I called on day 9, after seeing my order as "in production" I was told that it was being shipped within the promised time frame, but that the time frame would be longer for me because I chose the "cheapest shipping" - that's a funny one. Because the website promises goods shipped in 9 business days and received in 14 business days. When I said this to each of the reps, I was told that my order was being filled in this timeframe--when it absolutely was not. The did, however, offer to upgrade the shipping if I paid for express shipping now -- 9 business days after they processed the order. This 9 business days after they processed the order is more like 2 weeks because of the weekend and processing time delays that they take no responsibility for.

The staff are obviously trained to simply repeat the same few lies over and over, no matter what you say to them. I could easily point out how the website promises goods shipped in 9 business days and received in 14 business days, yet none of the staff would own up to the fact that this claim is made on all areas of the website that deals with shipping times and prices. Instead they insisted that I prove to them what their own website says with a "screenshot."

This is the type of business this is. The prices are actually cheap. But I am very happy spending more for a company that can honor its own claims. To deny the claims made on the website and insist that the estimated shipping date on my invoice was what I was promised when I placed the order is simply false. The website promises shipped in 9 business days, received in 14 business days. The invoice adds several "business days" to what you are promised and also adds a few additional business days for payment to be processed. That 14 business day claim is realistically 19-20 business days. That is One Month.

The staff are obviously told to lie and run interference, while denying the claims made on the company website. They also claimed I could not cancel my order even though it was not printed. Then I was told the return address envelopes were "nearly done" printing so "no one" could cancel my order and give me a refund. When I disputed the charge with my CC company after being refused a refund and instead offered to be refunded my shipping, the CC agent asked if I was aware of their cancellation policy. I said I did not know what the policy is or if there was one. Though, while on the phone with him, I quickly found it on the website. The policy is full refund if not yet printed. However, my items are not listed as printed, but I was still denied a refund. Obviously, this is why the overnightprints rep changed his claim that they were not printed to the were "nearly done" printing as soon as I demanded to cancel the order and requested a refund. Meanwhile, we are only talking 1000 letterheads and 1000 envelopes. There is simply no way this small an order could be "nearly done." The order would have been completely done if it were printing during anyone of the 10 minute pauses to wait for any one rep Patrick's responses to me in chat. Mind you, the only reason I went to chat was because I could not get a person on the phone while on hold over an hour and after being similarly lied to via email

I do not care what the cost might be to get these letterheads and envelopes elsewhere. There is simply no reason the order should take this long. Nor is there any reason that the staff should simply lie and deny like this. I have never dealt with any company that pretends the claims made on its own website to get people to place orders do not exist and then insist that the only shipping time frame I was promised was the one on my invoice AFTER placing the order based upon the claims made on the website BEFORE placing the order.

I am glad I only placed a small order. I will not purchase anything from this website ever again. If you are in need of supplies like letterheads and envelopes do not buy them here, unless you don't mind their we get to do whatever we want with your order no matter what we promised on our website attitude. I could literally here the reps in what sounded like a small call center joking about the complaints they were receiving while talking to a female rep and chatting with Patrick over the internet.

Yeah, excellent work. Try to insult me for relying on the representations made on your own website because I ordered "Economy" shipping. And then try to get me to spend more for shipping on an already unreasonably delayed order. Right. That'll keep em coming back forever. I am going through the process of cancelling this transaction with my CC company. I can say that the CC company knows that in the 17 years I've had the card that I am not a person who goes around disputing transactions all the time. I don't think I ever have.

I know that as far as ordering anything from Overnightprints.com. I never will.

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6:04 pm EDT
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Overnight Prints Shipping SCAM

I ordered from OvernightPrints.com, and paid for 2 day expedited shipping. Well, I just received a very cavalier call from them, saying my product was not shipped, and that I wouldn't be getting my $300 dollar order, because of a company mistake.

I asked that I get refunded the very expensive (over $100 - just for shipping alone) costs. They refused, and said that they would send the cards if i wanted them, but that they would not refund me any costs of the shipping, and wouldn't do anything to rectify their mistake.

How can this SCAM take place? They charge me for a rush delivery, then make a mistake... then not refund me? Are they serious?
That is STEALING. Period.

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10:20 am EDT
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Overnight Prints Bad job done and bad Service

I used Overnightsprints.com for the first time and I will never use it again. The bookmarks they printed were not centered because of cutting problem. They said it was my fault because the bookmark design had a border and reprinting was not an option. They did offer a return option but I would get only 50% credit back. I asked if I could reprint the bookmarks at half price to save the mailing and processing time for return because I need the bookmarks soon, they rejected. I just tried to find a printing company I could trust to do my long term printing job. Overnightsprints.com obviously failed my test.

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8:28 am EDT
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Overnight Prints Rip off

Terrible printing job and despicable customer service. After ordering 1, 000 postcards at a cost of over $170, I became aware, when I got a third of the way through the box, that the remainder of the cards were printed with wildly different colors and exposures. They looked terrible, and a vast number were unusable. When I contacted the company about reprinting the order, they refused because it was more than 30 days after I placed my order. I explained why I hadn't been aware of the problem earlier, but that the printing was faulty. But they still REFUSED to correct their faulty printing job. I own a business myself and have a 30-day return policy. But when I sell something that is discovered to be defective, I will ALWAYS take it back, no matter how much time has passed. The reputation of my business depends on it. This company obviously doesn't care about its reputation, and it certainly doesn't care about its customers.(Oh, and did I mention how rude and surly their "customer service" reps were?

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Overnight Prints
Irvine, US
Mar 17, 2010 7:10 pm EDT

Good Afternoon, Andrew: We are sorry to hear that you are not happy with our products nor service. In an effort to try to rectify the situation, please contact me via email at: officeofthepresident@overnightprints.com. Sincerely, Leona OvernightPrints.com

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6:58 am EST
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Overnight Prints Horrible Customer Service

I predict this company must do something right now to improve its customer service or it will be gone by June 2010. I ordered the printing of 1, 000 tri-fold brochures from the company earlier this month. In the past, I've ordered business cards and post cards from them, but never had a complaint. I'm someone who generally doesn't write complaints like this, except when I feel I'm being abused or severely neglected.

I paid via my PayPal account and confirmed the payment in the PayPal account section and with my bank which confirmed the funds had been withdrawn for payment. I even sent screen shots of my account information to OvernightPrints.com, but they refused to believe the facts.

I've tried calling OvernightPrints.com repeatedly, but there's a message about their phone system being down. I'm really concerned that they're going out of business and keeping everyone's money before they do.

I don't mind a company admitting their service is lacking, but be honest about it. Sendme a note or call me to say you understand my concern -- especially if I've been complaining for weeks. This is why companies go under and there's no doubt that overnightPrints.com is abou to go out of business, unless they change dramatically. I've seen a fair number of complaints for other people on the internet about their bad service. It's a shame we have to waste out time complaining, but it's also out duty to warn others and I'll do everything in my power to do so.

John Schneider
Alexandria, VA

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BusinessOwner1
delhi, US
May 12, 2010 3:59 am EDT

Looks like you just are an idiot and don't know how to use PayPal, or your payment method didn't go through because your debit card or bank account was lacking funds. I'm sure it was an error on your part and the email basically proves your ignorance. I have purchased 3 separate sets of 1000 cards from overnight prints and have yet to find a better deal on any website which allows you to create/upload your own design and high-gloss both sides for free. $39.95 (after promo code BC100) for 1000 full color double sided gloss cards is an INCREDIBLE deal. Never been late never had an issue and great quality cards. It's an internet company. Don't expect the customer service to be immediate. There staff is probably under 25 people which most of them work the printing machines/presses. In conclusion, stop being a baby, contact PayPal and they will refund your money if it was in fact taken out of your account without a product received, and move on with your life. Plenty of other companies out there to use, to bad you disowned the cheapest one haha

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6:37 pm EST
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Overnight Prints DO NOT USE THIS COMPANY

Hope it's not to late... First, I ordered and no response about shipping. I had to call only to find out since I ordered UPS ground it puts my order in the back of everyone else. After waiting weeks my order finally arrives and the whole thing is wrong. Quality of the paper is bad and the writing is upside down. Once you upload your images you get NO final view of your card. You have no way of knowing what it is going to look as a finished product. Then, they tried to tell me someone looks at the product to see if it is correct. That was a lie confirmed by them. HORRIBLE customer service.
Don't know what else to say. Still mad and disappointed.

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Irina
, US
Jan 07, 2009 5:24 am EST

We are a repeat customer of Overnight Prints for our business cards; and we couldn't be happier. Absolute top-quality product, good service, and fast turnaround time.

PascalSmits
PascalSmits
New York, US
Aug 11, 2014 6:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Overnight Prints does offer very fast shipping if you are willing to pay for the upgrade.
Normal delivery time for these companies is up to 20 days for business cards (or any other prints)
It is simply part of their business model: If a client is willing to pay extra for fast shipping they make more money.
If you are not willing to pay, they will put you end of the line and you can expect delivery to take 15-20 days. Same thing with Vistaprint.
Always get a discount coupon if you order from these large companies - it will save you extra money.

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Michael
Santa Clarita, US
Mar 04, 2012 11:21 pm EST

I placed an order with Overnight Prints for business cards and I paid for regular standard shipping because I didn't need them right away. It's been 8 days since my order was placed and so I called to check on it. I was told that it has not been printed yet. I was shocked. They explained that since I picked the standard shipping and that the arrival date was so far away, they were going to let the order sit there for 9 business days and then ship it so that it gets to me by the date promised. I explained that I agreed to regular shipping, but that I didn't agree to slow production of my product and that I expected my product to be produced right away. Then once shipped, it would take as long as it takes based on the shipping; not based on the fact that the order was just sitting there for two weeks (9 business day). It looks like "Overnight Prints" is not so overnight. I cancelled my order and will not give business to them again. That is very bad customer service.

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DSDS
,
Oct 07, 2008 2:27 pm EDT

DO NOT USE THIS COMPANY FOR PRINTING.
Do not let the prices sell you on thier services. They offer terrible quality, send your orders to the wrong addresses, terrible customer service- they do not even return your call and will keep you orders hostage once you have paid for them. They take zero responsibility for thier poor quality and continuos defective products. This company is high risk to any business owner or person looking for quality service.

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designer21
, US
Feb 11, 2011 6:40 pm EST
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I can't believe I didn't research them more before wasting $300. Overnight Prints is the WORST printing company for postage cards. DO NOT USE Overnight Prints! What a waste of time & money. I could kick myself!

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alexe762
Sauk Village, US
Feb 07, 2010 12:05 am EST

I wish I read more about them before I bought my biz cards two month ago.So far the have my 55.85 and no business card.PayPal did nothing and they are not communicating. They scam people and have a very poor costumer service that don't communicate between each other.One promise to fix the prob;em and other just screw's even worse.DO NOT BUY FROM THEM.Find someone else and stay away from them.

Overnight Prints
Overnight Prints
Irvine, US
Dec 10, 2009 4:20 pm EST

I'm sorry to hear that you had an unsatisfactory experience with our company. I'd be happy to look into your order and see how I may be able to assist you further. You may contact me directly by emailing officeofthepresident@overnightprints.com.

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Smitty
Margate, US
Nov 06, 2009 3:39 pm EST

TOTALLY AGREE. CUSTOMER SERVICE IS HORRIBLE. They do not care about their product or their customers

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Overnight Prints lack of quality/service
Huntington Beach, US
Apr 08, 2009 1:52 pm EDT

I was told about Overnight Prints by a customer, so I tried them. Not too bad, so I've continued to used them for the past year and a half. Recently I reorder a previous printing job from them expecting the same results since they were using the same files. I didn't need to reupload my files since they retain the files in their archive. The reprint didn't even come close. After not having my emails answered I finally talked to them by telephone after being on hold for over 20 minutes. The said they would reprint the letterhead at no charge but that I would need to return the bad printing job. I never received my return instruction so I called again. This time they said they would send out the return instruction, but the printing department report said it was "client error". Why can't they reprint and get close to the original printing? It wasn't even close! Anyway, the bad printing was returned and now the credit is only for half the order even though they told me they would reprint the order free of charge except for shipping. Again no replay to my email. I will cross my figures and use the credit, but I will never use them again. Stay away from using Ovenight Prints!

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1:23 pm EST
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Overnight Prints terrible quality

Business cards off-centered and trimmed to the wrong size. Sent several e-mails with ZERO response.
Spend your money with these bozos and you'll end up having to pay again to have it done correctly.

I gave them 3 jobs over the course of a year and they screwed up EVERY JOB. Every freaking one.
Judging by the shear number of complaints here, if you sent them a job and it turned out O.K., then you really lucked-out.
AVOID at your own peril.

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11:05 am EST
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Overnight Prints Turnaround Time & Product Quality

DON'T USE THIS COMPANY, ESPECIALLY IF YOU ARE A RESELLING GRAPHIC DESIGNER WITH CLIENTS WHO ARE PAYING YOU FOR A QUALITY PRODUCT DELIVERED IN A REASONABLE AMOUNT OF TIME!

I ordered 500 Christmas cards for my client on November 25, 2008, knowing that Overnight Prints (OP) would not be printing or shipping on Thanksgiving Day or the day after. I gave my client a shipping date of Wednesday, December 3, 2008. On the following Sunday, November 30, 2008, I called OP to upgrade the print job to Express Printing with overnight delivery. I paid almost as much for that upgrade than I did for the card order. Since then, I have spoken to OP every single day inquiring about my order, even going so far as to upgrade yet again to Saturday delivery. Today, Saturday, December 6, 2008, I was told that they had not yet been shipped and the earliest I would have them would be Tuesday, December 9, 2008, but that she still would not give any guarantees.

On my last order (another Christmas card order), they did the scoring off-center and I had to cut every single card so that the inside of the card wasn't hanging down behind below the bottom of the front of the card.

Furthermore, I have been using OP almost exclusively for my client's business cards, postcard mailers, rack cards, brochures, etc. and at times, have reordered the same exact product with the same exact design file and received a print job with completely different shades of the original color.

You absolutely cannot depend on the quality, consistency or delivery of jobs done through Overnight Prints. If you do, understand that you are taking a huge risk.

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Michael
Santa Clarita, US
Mar 04, 2012 11:23 pm EST

I placed an order with Overnight Prints for business cards and I paid for regular standard shipping because I didn't need them right away. It's been 8 days since my order was placed and so I called to check on it. I was told that it has not been printed yet. I was shocked. They explained that since I picked the standard shipping and that the arrival date was so far away, they were going to let the order sit there for 9 business days and then ship it so that it gets to me by the date promised. I explained that I agreed to regular shipping, but that I didn't agree to slow production of my product and that I expected my product to be produced right away. Then once shipped, it would take as long as it takes based on the shipping; not based on the fact that the order was just sitting there for two weeks (9 business day). It looks like "Overnight Prints" is not so overnight. I cancelled my order and will not give business to them again. That is very bad customer service.

Overnight Prints
Overnight Prints
Irvine, US
Nov 09, 2010 7:00 pm EST

Dear Katbaldwin,

I would like to apologize for the unsatisfactory product you have received. We strive to provide you with the best product possible, and when you feel that it fails to meet your expectations, it's important for us to know.

From my understanding of the situation you experienced a error in the printing resulting in the color being lighter/faded then what you ordered. Due to our printing process; colors being off sometimes do occur from time to time. We print all of our orders "Gang Run", which simply means we print multiple jobs on one run or one press sheet. Without reviewing your file specifications it is hard to say what exactly went wrong.

Overnight Prints has taken steps to simplify our shipping process and to make delivery times more visible to customers sooner on our website (each product page). Instead of selecting a printing type you actually chose the date you need your order but. We have also implemented a new Emergency shipping method. You can now buy your order today and get it tomorrow as long as your payment is received by 5pm PST.

I have attached a copy of what our new process looks like for your review. If you have any questions about the process please feel free to email me at officeofthepresident@overnightprints.com. Again, we apologize for any frustration this has caused you.

Thank you,

Kandace

Overnight Prints

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Katbaldwin
, US
Sep 30, 2010 10:14 am EDT

DITTO! I am at an end with Overnight Prints!

Time and time again they've messed up the color on my jobs, and I am very careful to use only print spectrum colors. My clients get frustrated and so do I. I sent in a very simple job recently and discovered they now stretch out the shipping time unless you pay extra. It took three week to get the job turned around using the basic shipping. Oh, and then it came back way too light, looked faded, nothing like the upload. I told the complaints people but I don't have time to mess with them. I'm done. I'm steering my clients away from Overnight. There are plenty of good online printers.

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2:02 am EDT

Overnight Prints Survival Guide

Overnight Prints has grown too fast for its own good. The majority of its products are good, but is fallen short of living up to its name. "Overnight" refers to the time of day that they print, not how fast they print. Only business cards and 4x6 postcards are printed in 1 day, everything else takes 3 days or more, and don't even think about getting envelopes, stamps, or t-shirts. This is a company that will do anything to make more money. If they stuck to what they were good at- postcards, greeting cards, and business cards- they would make a bundle and be able to provide a good service.

As is, Overnight Prints delays have quadrupled since they started offering more postcard sizes, bookmarks, and rack cards. Just to let you know, when you call in you are talking to someone in Las Vegas, if you call File Help or Reprints, they are in California, and most of the printing is done in Kentucky. This splitting of the company causes miscommunication and the people that answer your calls haven't got a clue as to what is really going on where decisions are made or where the production is happening.

It is also important to know that it is a small company handling thousands of orders a day, so don't think you are special, even if your order is over $500 with shipping- which is padded to the extreme to put more money in some rich guy's pockets- ONE GUY OWNS THE PRINTING SHOP, THE CUSTOMER SERVICE COMPANY, and THE ONLINE SERVICE. When you order from Overnight Prints, you are actually using 3 companies under one umbrella corporation, and communication between them SUCKS. Don't even think about getting a call back from a supervisor within a day, WON'T HAPPEN. Don't think that no one is picking up the phone, you're just waiting in a line longer than the one at the DMV.

Also, FREE SHIPPING iS BS- this is the crappiest delivery option available online. Overnight Prints makes good products for the most part, but their delivery sucks. As stated on their website, there is NO GUARANTEE ON TURNAROUND FOR BASIC GROUND SHIPPING- What a load of horse #$@#! They will get it to you, eventually, but it could take a month and its still on time according to their Terms of Service- and they will quote you on it.

There is a guarantee on turnaround, but if it is late the only way you will find out is if you track it yourself. They will never tell you if there is a problem, well, almost never. Overnight Prints is also not responsible for whatever you pay someone else to make up for them being late. I had to pay Kinko's more than twice what I paid Overnight Prints for absolute crap merchandise, BUT IT WAS ON TIME!

Overnight Prints does somethings good, but what you would expect from their name is the thing they do the worst- OVERNIGHT- or moreover, anything fast. As the old saying goes, in service, you can get it fast, cheap, or good. Overnight Prints merchandise is relatively cheap for the quality, high quality most of the time, but rarely fast, and when they are fast, it's outrageously expensive. Don't Expect anything on time over the Holiday Season, that's for sure

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Amy Edward
, MY
Mar 24, 2010 11:03 pm EDT

I have tried them twice for different things and I didn’t like them either time. I gave them a second chance because a lot of people rave about them. Both times I was very disappointed. I will not ever use them for anything ever again. I know how you feel. I used http://www.printfac3.com for my post card and business card. And I couldn’t be happier with them, my card was stunning.

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tgram
Chicago, US
Jan 14, 2010 11:06 am EST

overnightprints.com sucks. They don't pay attention to the cards while they are being trimmed, leaving content in the "safe zone" not so safe from being trimmed away. They have a very nice staff that is almost immune to unsatisfied customers (they must deal with a lot of them), and they won't budge when it comes to reprints and reorders. Very unsatisfied with their work, and will never, ever rely on them again.

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ChrisM
, US
Jul 26, 2009 2:35 am EDT

I agree - you should really try www.printprintprint.biz. They have overnight printing service available for low prices. Their quality is Excellent and turnaround is super fast!

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Free Business Card Bailout
, US
Jun 13, 2009 1:51 pm EDT

All companies have growing campaigns, if you want to give them a shot with all there products try www.freebusinesscardbailout.com for 500 free cards just pay shipping and handling

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12:00 am EST

Overnight Prints Horrible quality & customer service!

I decided back in December to place an order with Overnightprints.com for a sell run of business cards. I received the cards in the mail about 2 weeks later and they were horrible. The rounded corners looked like I cut them with a scissor at home, about 50 of the cards were bent already from packaging, the text on the cards was about 6 pts bigger and most importantly, the green for both sides of the card was a disgusting yellow! I call right away to let them know that there is no way I can use these. The customer service rep. tells me to send them back for a reprint and they will correct it. If not, I will receive a refund.

Needless to say, I get them back 2 weeks later and the same problems are there, the only change being that the front and back are a darker YELLOW instead of green. I call again and they tell me to send them back for a refund. In the meantime, I send the same files to another printer and received my cards in about 3 days, looking exactly like I wanted, with no problems.

Today, I receive a call (two months after the initial order) saying they refuse to give me the refund they promised as they determined that they printed the cards to "the best of their ability" and since what I received is the best they can possibly print, I can't get my money back. The only way I could get the refund (which they promised) is if they found on error on their part and if their printer can't print the color, it's my problem, not theres. I now have two options: they can send the cards back to me (which I'll never use) or give me a partial credit towards a future purchase (which again, I'll never use. If their printer doesn't have the "ability" to print in the right colors, why bother ordering anything).

Do NOT use this company!

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HanF51
, US
Aug 17, 2016 7:38 am EDT

I ordered business cards through overnight prints because I needed them OVERNIGHT. Of course, a sleaze company like this had fine print that I didn't notice that you have to select the option for over night on 1 of about 15 checkout pages on their web site. This is one of the companies that is run by people who have NO VESTED INTEREST in neither customer post-sale satisfaction, nor overall performance of their product.

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M Barry
Cleveland, US
Jul 12, 2016 6:03 am EDT
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A word of warning to anyone who is about to use Overnight Prints (www.overnightprints.com) for their printing needs. I have been a customer of theirs for many years. I can say one thing --- HIT OR MISS. The price is what drives the company ... it is difficult to find cmyk printing (full color) for the prices that they offer, however ---- warning: you get what you get. And if there is a problem, don't call them because they do not want to hear it. They will offer a reprint despite the fact that they missed your company's deadline, but that's about it. (what good does that do when you are no longer able to send out an item?)

Recent problem: Placed our order for Christmas holiday cards on November 29th. Paid for EXPRESS 3 day service. (This would mean that I was promised my printed and delivered corporate cards on Tues. Dec. 4) Well... it is now December 13th and we still do not have them. I have called several times. Their rude customer service team has a "Take it or leave it" attitude. They were supposed to finish the cards on Dec 7 and eat the cost for immediate delivery on Dec 10. This did not happen. Some idiot there decided to send them SLOW delivery method which is why we have not received. I paid for Dec. 4 and did not get the service or a professional attitude. The male I spoke to when I called the second time flat out did not care and said "I don't know what happened. I couldn't tell you." They offered me a $20 credit on my next order. (Which of course will probably be late) They completely suck at customer service and delivery times. They are NOT to be trusted unless you have over a month from the time that you'll need printed items. RUDE RUDE reps. Attitude of not caring. Take it or leave it... we are busy.

PascalSmits
PascalSmits
New York, US
Jul 12, 2016 6:03 am EDT
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Fully agree on your review!

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Michael
Santa Clarita, US
Mar 04, 2012 11:22 pm EST

I placed an order with Overnight Prints for business cards and I paid for regular standard shipping because I didn't need them right away. It's been 8 days since my order was placed and so I called to check on it. I was told that it has not been printed yet. I was shocked. They explained that since I picked the standard shipping and that the arrival date was so far away, they were going to let the order sit there for 9 business days and then ship it so that it gets to me by the date promised. I explained that I agreed to regular shipping, but that I didn't agree to slow production of my product and that I expected my product to be produced right away. Then once shipped, it would take as long as it takes based on the shipping; not based on the fact that the order was just sitting there for two weeks (9 business day). It looks like "Overnight Prints" is not so overnight. I cancelled my order and will not give business to them again. That is very bad customer service.

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Backstroke
Albuquerque, US
Aug 25, 2011 10:08 pm EDT

I have been using ONP.com for years and just got back a job that was printed about 75% darker than the original. I understand incompatabilities between printers and monitors, but always generate myself a print before sending off. This is so FAR off, I can't believe it, all the shadows blown, no detail in the darker parts of the image. THey screwed the pooch on this one and are trying to blame me for the problem.

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cholm
Bellevue, US
Apr 08, 2011 9:31 pm EDT

Overnight Prints is hands down the worst company to work with. I have been with my current position for 6 mo, and in that short time they have screwed up my order 3 times. Once, we ordered Thank You cards which would partially be direct mailed and the overs sent here. We never received any of the overs, nor did we receive a call back after numerous calls on the matter. Time two they brochures we needed for an event did not show up on time despite me calling to confirm they would be. The best was this last time. Having placed the order, I called to confirm the receiving date and the files were correct. I was (not) surprised to find out they hadn't even been shipped yet on the day they were supposed to arrive. When I called they said the job was done, and the shipping status was accidentally set as pick up. Yeah, I am going to go to pick my postcards on the other side of the country. I was told they would be shipped out that day and the floor supervisor would personally assure they would make it out, and to me by noon the following day.

Again, big surprise. I walk in to a voicemail saying they did not ship, and would not be there. If the job is already printed, how [censor]ing hard is it to throw it on a truck? When I called, I was given a big line of BS about their process and there is no way that the person I spoke to the day before could guarantee it would be shipped. She also went on to give me a lame [censor] excuse that they weren't at their facility, so they cant keep track of the packages. After repeatedly calling back, I finally get someone who refused to give me the job for free, and was going to refund our shipping cost, and would again GUARANTEE the package would be shipped out and here by tomorrow. Well that is too little too late. We missed our window of opportunity to implement the cards in our marketing plan. More action will be taken.

I will end this with DO NOT USE OVERNIGHT PRINTS. They are unprofessional and make more horse [censor] excuses than a teenager. When you screw up, own it. Give me a result. Not a "there is nothing I can do" attitude, especially when my company spends tens of thousands of dollars every year, and has so for many years. I will not use Overnight prints again, and would encourage everyone to pass the word along when being asked about a printer.

I have used 4over.com in my freelance work for years now, and have always received my projects well ahead of schedule, and they have always immediately solved any problems I have. They are far and above a better managed company overnight could learn a thing or two from them.

Overnight Prints
Overnight Prints
Irvine, US
Nov 09, 2010 7:07 pm EST

Dear Melissa15,

I would like to apologize for the unsatisfactory product you have received. We strive to provide you with the best product possible, and when you feel that it fails to meet your expectations, it's important for us to know.

From my understanding of the situation you experienced a error in the printing resulting in the color being different then what you ordered, and the cutting was. Due to our printing process; colors that are not uploaded in the correct color gamut due tend to shift during the printing process. For instance, some files that are designed in RGB are not able to produce correctly when we print them in CMYK. This is because CMYK cannot convert the RGB colors 100% accurately, I believe this is what caused the sight color shift in your order however cannot be absolutely certain without seeing your file first.

In reviewing all of the options I think I may have come up with a resolution that will meet your needs. If you can please email me at officeofthepresident@overnightprints.com I would love to discuss those options with you. Again, we apologize for whatever inconvenience that this issue has caused you.

Kandace
Overnight Prints
officeofthepresident@overnightprints.com

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Melissa15
, US
Sep 23, 2010 2:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is the WORST Company I have ever dealt with and I am so so so disappointed. The color was not the same as I sent them and you could SEE the cutline ON MY Business card. I had paid a designer from RISD to design my card and I now own 1, 000 unusable business cards both color and cut (my website name on the card is also cut in half) I called twice for a resolution and the only thing I was offered after speaking with three "customer service" reps was to get a $19 coupon toward my next order...My next order? Are they high?

I honestly have never dealt with such a terrible company

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pikesan99
, US
Aug 25, 2010 10:37 pm EDT

Just 1 day late.
What does "on or before August 11th" mean to you? To me, it meant that I'd have the cards I ordered in time to use them at the event I planned to attend.
When the cards didn't show, I called Overnightprints.com and begged them for some other solution where I could still receive the cards. They kindly offered to "refund my shipping charges". WHAT!?
In this case, what would you want? I wanted to keep the cards and get 100% of my money back. It's only $100! Instead, it was calls and emails back to ONP when finally I got a letter from officeofthepresident@overnightprints.com. This person still accused me of trying to get free cards and quoted "terms of service" items that didn't even apply! Thanks alot!
Here are the exact facts: Ordered Aug 4th for "on or before Aug 11" shipping, that's ground and yea, the cheapest way. I was leaving Aug 12th. The cards were knowingly shipped late on Aug 6th (they told me they knew they'd be late) without a call or even email saying they'd be late. When I called Aug 11 to see where my cards were, ONP was flippant about the lateness. Hello! Over-night-prints?
Finally, ONP did refund all my money and offered to let me keep the cards... TOO LATE! I had already sent the cards back.

DO NOT USE Overnightprints.com if you want your shipment delivered on time.

Overnight Prints
Overnight Prints
Irvine, US
Aug 17, 2016 7:38 am EDT

Dear HanF51,

I just read your complaint about our expected print and delivery times, and wanted to write to your personally and hopefully earn your business back. I would like to apologize for any inconvenience or frustration that this issue has caused you.

Since you post on February 2010, Overnight Prints has taken steps to simplify our shipping process and to make delivery times more visible to customers sooner on our website (each product page). Instead of selecting a printing type you actually chose the date you need your order but. We have also implemented a new Emergency shipping method. You can now buy your order today and get it tomorrow as long as your payment is received by 5pm PST.

I have attached a copy of what our new process looks like for your review. If you have any questions about the process please feel free to email me at officeofthepresident@overnightprints.com. Again, we apologize for any frustration this has caused you.

Thank you,

Kandace

Overnight Prints

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ComplaintsBoard
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12:00 am EDT

Overnight Prints Totally dissatisfied with the service!

I am very dissatisfied with this service. I have referred many people to Overnight Prints, since I am in real estate. Normally, I do not have tight timelines on printing bulk items, however these cards were for my wedding and Overnight Prints has drastically let me and the wedding party down. I have not received a credit yet on my credit card. How could I do business or recommend the company again?

Date ordered: 4/10/2007
Date completed printing: 4/12/2007
Date of 1st Contact with Customer Service: 4/13/2007
Date of 2nd Contact with Customer Service: 4/16/2007
Date of 3rd Contact with Customer Service: 4/17/2007
Date of 4th Contact with Customer Service: 4/18/2007

Customer Service Responses:
Friday, 4/13/2007
CS Rep: Order will ship today.

Monday, 4/16/2007
CS Rep: Order has shipped but we don't have the tracking number yet to update website.

Tuesday, 4/17/2007
CS Rep: Order in shipping department (CS called shipping). Apologized as type of cards is a new product. Offered to overnight ship and said I would receive tomorrow 4/18/2007.

Wednesday, 4/18/2008 (excerpts from chat)
Branden: Turn around time 72 hours. Strangely enough, these have not shipped.
Ken: It has been 195 hours.
Branden: I am aware of this.
Branden: I was notified that these cannot now be located.
Branden: I will send them to reprint and have them shipped out to you with Next Day Air Saver
Ken: So you are saying a week from today?
Branden: Unfortunately, yes I do apologize.
Branden: Can I issue you a discount on a future order?
Ken: At this point I really don't think an apology is enough. I have to check with the bride's maid on what to do... rsvps are needed to complete bridal shower reservations... calling her now
Branden: I'm offering all that I can sir.
Branden: This is why I am trying to issue a credit for a discount on a future order.
Ken: Anyway to get them here by Friday?
Branden: Unfortunately, we cannot, the turnaround is 72 hours.
Branden: These are printed on a digital press.
Branden: Tuesday is the soonest.
Ken: At this point I have been lied to 3 times... set expectations of others. I truly expect the fastest turn around time and a full credit.
Branden: To receive a full credit on any of our products, we will not be able to ship you the product.
Branden: What I can do is offer you the quickest turnaround possible and a credit on a future order,
Ken: I know you can only do what you can do. Please give me the upper management email address(s). I have to follow up. At this point these cards are worthless.
Ken: Hate to take the heat out on you, but now I have the bride and her maids all over me.
Ken: Provided phone # for management, no response from management.
Ken: Sorry, cancel the order and issue credit. We are going to Kinkos
Branden: Ok
Branden: You want the $85.10 in credit?
Ken: Yes, please.

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AdamP
Sandy, US
May 27, 2009 4:07 pm EDT

I have used Overnight Prints before, and been happy with their service, turn around time and quality of the product... Notice I'm not saying anything about their color... I have had almost a dozen people tell me that they'll go to their order screen and just do a "Re-order" of the previous cards, and the color will be COMPLETELY off...

Anyway, back to the complaints...

This time, however, I was not so lucky. I placed an order for business cards and matching magnets. I even had a 20% discount code. I received a confirmation of what I was ordering as well as how much I paid for the order. Today I receive my business cards, but no magnets. When I look up my order, the magnets are no longer listed, nor is the discount.

I called the customer service department and was basically called a liar, when I mentioned that I ordered the magnets. I kept offering to forward on the order confirmation, but they refused to give their email address. The lady was very snotty and refused to see my side of the issue.

When she did her math and realized that what she thought I ordered and what I paid for was different, instead of thinking that I might be right, she told me that I was overcharged. No. I was not overcharged. I ordered two products and received a discount. Even after I proved that the shipping and handling would be different had I only ordered business cards, but she just continued to state that I was overcharged, even though all totals backed up my story and negated theirs... It's been very painful... I'm currently on my fourth phone call to them... Been on the phone for almost two hours now with three different people (got the snotty girl again on my third call... But the second time she was VERY nice and VERY helpful, I think partially due to the fact that she started seeing that I had a point, no matter what their records said)... Still no resolution.

They keep offering to refund me the difference... That's all fine and dandy, but they're still skirting around the issue. I ordered two products and paid for them. I received a confirmation of what I ordered. Their records are completely skewed! How could this even happen? How can I have a confirmation, but they have no record of that even existing?

Now they don't even know their own pricing! They just gave me a discount on the business cards because they thought they charged me too much! Better believe I'm being honest about it! I paid $39.95 for 500 business cards and $10.00 extra for the rounded corners... How am I to feel confident that they're going to resolve my issue when they can't even read the order and see that it's more money because I added something? Oh man...

Sad thing is, even IF they rectify this order, I still can't say that I'd ever go through them again! And I had planned on using them for a GREAT DEAL of my products... Their loss!

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Alan Staats
, US
May 26, 2009 11:09 pm EDT

Overnight Prints has become one of the worst vendors I have ever had the displeasure of dealing with in the course of my 35+ year career. Their quality control, color fidelity, customer "service" and just plain honesty are non-existent. DO NOT USE THIS PRINTER.

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12:00 am EST

Overnight Prints Save yourself the nightmare!

I purchased a set of business cards & a set of postcards from Overnightprints.com on Sept. 28, 2006, well it is now Oct.23, 2006 and I still have not received my entire order. I called them, numerous times, with extensive waiting times, that I gave up being on hold and this past Saturday evening I called them and was on hold for 58 minutes and no one could tell me where my order was. Not one person at this company has even acted as if they care that my order has not been received. I guess they figured they got my money, so "Who Cares" I have e-mailed them several times and been told I would be e-mailed back, well that has not happend. I have e-mailed them also with my compaints of their poor customer service and again, no response.

If anyone out there is planning to use Overnightprints.com, please save yourself the nightmare.

OvernightPrints.com - Santa Ana, CA

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Marcela Parsons
, US
Jul 17, 2023 9:01 am EDT
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I'm just getting the run around after several attempts to get a refund after never receiving my cards. I can't get the proper help!

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thumper123
Las Vegas, US
Mar 23, 2010 3:28 pm EDT

3 hours on the phone after one hundred dollars and no - can get a simple issue fixed

my cards arrived looking like they had been through a car accident dents scratches dings

customer service two hours later still could not gove me an option to fix the problem my tome is worth more than this nonsense
supervosor level kept me on hold for 37 minutes then disconnnected the phone

buyer beware

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Independent Business
Boulder, US
Oct 22, 2009 4:19 pm EDT

I ordered envelopes for my business from overnightprints.com. The terms of service posted on the website clearly state the maximum amount of time before an order of envelopes will ship. Overnightprints.com failed to come even close to meeting its own terms of service with regard to the amount of production time. Customer service representatives try to deny the company's obligations based on the clear, posted terms of service.

After multiple phone calls with difficult and argumentative representatives, a supervisor offered to give me a credit for the purchase price of the envelopes. More than two months passed after making the offer, and overnightprints.com failed to send me any information regarding the credit. I called, and another supervisor agreed that, due to the failure, overnightprints.com would instead offer me a refund to my credit card.

The next day, I instead got an email confirming the store credit. When I called back for the refund instead of the store credit, the representative told me that AFTER I finished my phone call, the supervisor reviewed my account and noted that I had not returned the envelopes. Therefore, it is company policy not to issue a refund. I pointed out that returning the envelopes was not a condition of the refund the supervisor offered. Overnightprints.com still refused to honor its offer of a refund.

The company is difficult to work with. Moreover, it fails to honor the clear terms of service it posts on its website or the offers its representatives make verbally to customers!

Absolutely do NOT use this company!

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jk
,
Nov 25, 2008 3:48 pm EST

Bad turn-around time, terrible service.

I placed an order Nov. 18, order finished printing same day Nov. 18 but they did not mail out my order until Nov. 24. They told me the order would ship out Nov. 20 and that i would receive it by Nov. 21. I had next-day air shipping. They had my printed order for 4 business days before mailing it out. I made the mistake of believing their word that they could get this product to me in time.

Their website states:
""What happens if my order is delayed?
Simply email us at service@overnightprints.com or call our order status queue (option 4) to rectify the situation. Overnight Prints will gladly issue a credit towards a future order."

I called and asked for credit towards a future order, and they denied the request. Clearly they do not know their own policies and will not make amends for delays.

Bottom line is they are anything but "overnightprints" and orders even with next-day air may be delayed. I would not recommend this business to anyone, ESPECIALLY to those requiring fast printing.

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B Smith
,
Nov 06, 2008 9:57 am EST

I ordered bookmarks with regular ground shipping. The next day, I upgraded my shipping to 2 day air. When they didn't ship within the 72 hours they claim in their Terms of Service, I gave them a few extra days. Finally, after 7 days, I called and was told that they were still in the print process. She claims the printing process would have been expedited had I chosen 2 day air shipping from the time I placed my order. I asked what does shipping method have to do with their run-time and she gave me some ridiculous story about how choosing faster shipping expedites the run-time, but only if you choose it at the time you place your order...sounds totally bogus if you ask me. I feel sorry for the people that work in their customer service, having to make up pathetic excuses for what sounds like a company that can't admit that they are anything BUT overnight!

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jae
,
Aug 11, 2008 4:37 pm EDT

Ordered lots of cards and postcards. Excelent turnaround time and color reproduction. Once I ordered a large order of business cards, about 12 different ones, and the order came in with 80% the wrong ones. Someone elses cards in a box with my label. I got on their website and opened a chat. The order was reprinted and reshipped. It cost me 2 days, but I was satisfied with the solution.

-Jae

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Toni
,
Mar 13, 2008 4:19 pm EDT

I am a business owner that has unfortunately used Overnight Prints more times than I care to mention. This company should be shut down or bought out. I have never dealt with such ignorance or incompetence. The people that work there are poorly trained and typically lack any technical experience. This is part of the reason that the wait on the phone is always extremely long. I WILL NOT ever recommend them to anyone. The customer service; well let's just say that it doesn't exist. Good luck to anyone faced with using their service. If I find another reasonable vendor to replace them, I will post their information.

~Toni

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E Lach
,
Feb 02, 2008 4:45 pm EST

I ordered cards. They arrived darker than pictured online and the print could not be easily read. The company said they would reprint them for an additional cost plus shipping. Stay away from this company. Find another company that makes a good product and treats you responsibly. EL

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Graphics Guru
,
Mar 30, 2007 10:25 am EDT

Overnight Prints - worst vendor I've dealt with in 18 yrs of print Buying!

Here's my story:

Ordered 1000 oversized postcards. received 500 on time, about 100 were damaged by them. They folded them to fit into a very small box - worse packaging I've seen in 18 yrs. Waited another week to get the balance of my order but only received 200 and those were supposed to be for replacing the damaged cards. Still waiting to receive the rest of my order, 500 cards.

Oh, they filed a claim with UPS so they could be compensated for damaged and lost product. UPS delivered the package exactly as they sent it!

If you are a graphic artist sending client work to these clowns, it’s only a matter of time before the screw up. That’s about the only thing you can count on from them.

Stay away fro this vendor!

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Pastor Karryl Patrick
,
Mar 18, 2007 10:51 am EDT

I ordered business cards from Overnight Prints. I used the template and their image - the card looked fine on line.

I received my order and it is horrible. First when I emailed them they offered to reprint. I explained that both the image and the words were blurred and if they needed to change the font color I would ok it. Then they emailed me back and said they would have to charge me to reprinting. I then told them I do not want them to reprint that they can refund my money.

Debbie from retention called and told me no. She said I can send the cards back and they would decide when they look at them. I am send all the emails to my back and requesting they get a refund for the cards.

The company is horrible and they do not warranty the service as they claim. 19 cards were scored and damaged besides the fact that the rest were unusable.

Overnight Prints Customer Reviews Overview

Overnight Prints is a popular online printing company that offers a wide range of printing services to businesses and individuals. The company has received numerous positive reviews from its customers, highlighting its high-quality prints, fast turnaround times, and excellent customer service.

Customers have praised Overnight Prints for its user-friendly website, which makes it easy to place orders and customize designs. The company's printing quality has also been commended, with customers noting that their prints are vibrant, sharp, and accurate to their original designs.

Another key strength of Overnight Prints is its fast turnaround times. Many customers have reported receiving their orders within a few days of placing them, even for large orders. This has made the company a popular choice for businesses and individuals who need their prints quickly.

Finally, customers have consistently praised Overnight Prints' customer service. The company's representatives are said to be friendly, knowledgeable, and responsive, and are able to help customers with any questions or issues they may have.

Overall, Overnight Prints is a highly regarded online printing company that offers high-quality prints, fast turnaround times, and excellent customer service. Its positive reviews make it a top choice for businesses and individuals looking for reliable printing services.
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Contact Overnight Prints customer service

Phone numbers

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Website

www.overnightprints.com

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