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Onlingo / No refunds issued

1 United States Review updated:

Were not willing to issue refund when product returned within specified time. Absolutely unwilling to work with customers.

Shoddy business, at best.

Ai
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Is
  13th of Oct, 2009
0 Votes

Onlingo uses risky advertising techniques compiled with poor customer service policies. It took two lengthy calls to cancel and three calls so far to try and get a complete refund. You are setting yourself up to make a $100+ mistake if you order from this company.

Here is what you’re in for if you order 1 CD:
$6.95 shipping and handling fee; a week later you’ll receive the CD; one more week and you’ll get charged $87.55. $94.50 = total cost of one CD. If you choose to return it unopened you’ll pay the returned shipping costs and receive a $67.55 refund. Basically a ‘return to sender’ scenario with them will cost you about $40.

Here’s my experience with Onlingo so far:

I received my CD and luckily did not open it (still wrapped in clear plastic just as is arrived). You can not simply ‘return to sender’. Instead you must find a phone number for Onlingo, give them a call, and request a Return Authorization number. The service rep. that cancels your account will tell you “you’ll be refunded in full in 7-10 days”. I paid for the return shipping with a delivery confirmation required (another $9.00 out of my pocket). A week or so later I received a refund for $67.55 ($20 less than what I was charged.) It turns out ONLINGO CHARGED A $20 RESTOCKING FEE FOR AN UNOPENED CD. After escalating my call to a manager they decided to ‘make an exception for me’ and agreed to refund the remaining $20 which I still have not received.

I’m not sure if the CD is a good language learning tool, but I am assuming the product is as ### as their shady company policies.

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