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1.0 8 Reviews

OMG Travel Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with OMG Travel at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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4:07 pm EST

OMG Travel Payment for membership

I used this company for some accommodation in LA in September 2014. I was given a discount but was not told that to receive the discount you needed to become a GOLD member which would cost you $475 USD for year. I only found this out because I was charged this amount to my credit card 1 year after I took the trip.
My accommodation was changed without being advised of this from the company, I only found out by checking my invoices and noticing the different address to what I had originally book. They supplied poor quality accommodation with a light not working in the ensuite which reduced a family of 5 to 1 bathroom when we had expected 2. They gave us an air mattress which had to be blown up by my husband and 2 boys because the pump did not work.
I have since researched the company and can find nothing but complaints about this company charging peoples credit cards without their knowledge. Please help[ me with this complaint and let me know how i can get my money back.

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Linstew
, US
Apr 04, 2016 10:31 am EDT

I had the same issue with the gold membership charge! My trip ended up costing easily 1, 000 more than was promised. We had bugs in our beds and they wanted to give us a credit off a future trip with them to compensate. I said there was no way in hell I would book with them ever again so I got a big whopping hundred dollar discount. I hope they get shut down! The employee in Los Angeles quit her job the week after I was there because she couldn't work for a company like that anymore in good conscience !

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10:35 pm EST

OMG Travel Reservation RipOff, Still waiting for my refund

Run away while you can and while you still have your money in your pocket! Do not make reservations thru OMG Travel or VRLA, they are a scam and you will be ripped off. I made a reservation with them for a condo in LA for next May. They immediately took $621.00 from me for the condo, plus another $167.00 in fees. A week later, I had no confirmed reservation. I called them 7 times and left messages. I emailed them 5 times. No response at all. I then contacted my Alaska Airlines B of A, Visa, and they put a dispute on my card and I was credited back the $621.00. A few weeks later, OMG cancels the reservation after a B of A banker we called, somehow got thru to an office, not in the U.S. and they cancelled it. So, because it was canceled, the dispute was reversed and my card was charged again, $621.00. And Alaska Airlines B of a Visa, will not do anything about it now, because it was canceled in their eyes and they say they cant. So on OMG website, it shows the reservation is canceled and a $392.63 credit is still to this day sitting there. They will not refund the $392.63 back to my card. How did they come up with $392.63? You ask, what about the full $621.00? Well, when I made the reservation, I checked the box to be able to recieve a full refund of the reservation and I had to "opt" out of their membership, or I would have been charged another $495.00 in the future. So those fees, are nonfundable. It is now 1/7/2016. I have emailed and called, Ive lost count of how many times. There is one person who has responded to my email recently, his name is Chilly. The week of xmas, he sent me an email saying my refund would be on my card by the end of the week. Didnt happen. I emailed him repeatedly again, he just responded, that Omg can not refund a card that was disputed! What?! And he has the gall to ask me to send him all my personal banking info, so he could transfer money to my account. Well, call me stupid the first time for making a reservation with a scam company, but really? Like I said, run away from this company, do not give them your credit card info, you will be sorry. I just lost $621.00. And no where to stay. less

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1:53 pm EST

OMG Travel Over charging

Where do I start, we rented a two bedroom condo in West Hollywood the condo was totally misrepresented We complain the first day we were there with no help at all the was to have a pool upon arrival we were told the pools and construction after multiple calls multiple emails that were not answered we had to settle for the Condo provided this was just the beginning of a nightmare one month after our stay a credit card was charged 495 which we called about the following month a credit card was charged for 475 now canceled the credit card and I pursuing legal action against OMG travel this company is One scam

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Is OMG Travel legit?

Our verdict: OMG Travel's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate OMG Travel's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

OMG Travel earns 63% level of Trustworthiness

Good Credibility Notice: OMG Travel rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for OMG Travel. The company provides a physical address, 9 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Omg.travel has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Omg.travel has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Omg.travel has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The omg.travel may offer a niche product or service that is only of interest to a smaller audience.
  • OMG Travel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from OMG Travel that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
  • We found that the website for OMG Travel is very young, indicating that it may be new or recently launched. It is important to exercise caution when engaging with new websites, as they may not have established a trustworthy reputation yet and could be more vulnerable to security risks.
  • We noticed that omg.travel is hosted by a provider with a reputation for shady practices. This could be a cause for concern as it may indicate a lack of security and reliability.
ComplaintsBoard
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2:23 am EST

OMG Travel Unauthorized credit card charges

If you're travelling to LA, DO NOT BOOK WITH OMG TRAVEL! My Mother CALLED THEM and THEY finished my Mums booking last year and then charged us a $700AU membership THAT WE DIDN'T ASK FOR! My Mum, STILL paid it anyway. We were supposed to get discounts that WE NEVER EVEN RECEIVED and now a year later, they've just charged us ANOTHER $700 for a membership fee- WHY? They had NO authorisation to do this. We have NOT contacted them since we left in March! WHY would they charge us again for something we didn't want in the first place? We DID NOT ASK FOR MEMBERSHIP! These people are thieves. DO NOT BOOK WITH THEM. Also we had asked for a 3 bedroom place they had advertised and they downgraded us to a 2 bedroom tower. These people disgust me. Save your money and book somewhere else, I can not stress this enough.

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11:18 am EDT

OMG Travel I felt cheated and mistreated with OMG Travel

I had the worst experience when I rented through OMG Travel.
The property was found through Homeaway.com publication, a site I consider safe and reliable. I’m a recurrent user of HomeAway.
The company who rents the property is OMG Travel (www.omg.travel).
I decided to rent a property, according the publication and mainly because of the beautiful published pictures.
We hire the property on 2014/09/19, several months in advance of our arrival (April 2015), paying the full amount in advance, plus WIFI and Parking.
At reservation confirmation time, we were informed that check in instructions will be emailed 5 days prior to our arrival.
Having reached that moment and receiving nothing, we asked for check in information by phone. After more or less 10 unsuccessful calls, the person (man) who answered told us that they had problems with the property that we had already rented and we were reassigned to another one. All of this without prior consultation with us, nor our agreement. He told us that the original property has serious plumbing and electrical problems, rendering the house not habitable.
By our request, OMG then sent us photos of the claimed to be the new property. Both houses were substantially different, but photos showed a nice property.
Just 30 minutes before our departure to the property (8 hour trip), I was told that I must email a photo of my credit card and ID. Otherwise I wouldn’t be allowed to enter the property. As you may know, sending credit card information by email is extremely unsafe. OMG claimed that they need the credit card as a “Warranty” for damages, because I had fully paid the rental.
Having no other choice, when I sent credit card and ID, I was told that they don’t forward check-in instructions by email. That I had to pick then in OMG’s Los Angeles Office. When I asked why, told me that they work in that way and if I wouldn’t do that, I won’t be able to enter the property.
When I arrived OMG’s office, there was nobody, even though I arrived before 6 pm (their working time), and found a joke picture about their working schedule.
Found the keys in a lockbox and went to check the new property (not the one I’ve reserved).
Once in the property, I had a very bad surprise: it was dirty, smelly, deteriorated and poorly equipped. I had no Internet access, even though I was charged for that, and had free parking (again, I was charged for parking). I decided not to stay in such conditions and went to a hotel. Pictures were completely different from actual property.
I returned they key to the lockbox and left a note clearly stating that I don’t accept the property change and demanding a full refund.
Again, there was no one in the office. No one answered me phone calls, nor my emails. I stated a post in OMG’s ticketing systems informed them that I don’t accept the change. No answer.
On top of that, within the next 2 days, OMG charged the “Warranty” credit card with $120 + $169. Don’t know why.
At all times the agent with who I was claiming was impolite and didn’t have the will for solving my issues.
This was a SCAM ! I felt cheated and mistreated with OMG Travel. I need some help to know how I can get a refund.

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12:29 pm EDT

OMG Travel Misleading and false information given during rental.

Do not use this company! They have the worst customer service, don't provide you with what they promise without coughing up more money. I travel routinely all over the country and have rented vacation properties. This is a scam company that misleads and misrepresents their properties. I am in a dispute with them through my credit card company. Have to say I can't believe that VRBO and Capital One do business with this company. Buyer beware!STAY AWAY FROM OMG TRAVEL LA

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8:12 am EST

OMG Travel Propaganda enganosa e cobrança indevida

Good morning, all you Said happened to us on 12.5.2014 had this charge $ 475, They Said It was in the contract and That It was for accepting membership, Said this was not true and que responded to access the site for you automatically queries accept membership ... absurd. I sent an email que was canceled but what was charged would not be returned.Good morning, all you Said happened to us on 12.5.2014 had this charge $ 475, They Said It was in the contract and That It was for accepting membership, Said this was not true and que responded to access the site for queries you automatically accept membership ... absurd. I sent an email que was canceled but what was charged would not be returned.
Finally we went to the rented house, anything que was in the house was bad link, only the location was perfect, we did not have any kind of contact with Them while she was staying in the email nor returned the manager return calls. To complete the day 21:01:15 penultimate day When We had a court notice on the door que spoke to vacate the property Until day 24/01/15 because the property was being taken by the state for non-payment. I Decided at the time to leave, we deliver the key in the safe because the OMG would only open 14hr. We spent many email to confirm the check-out and nothing so far. We need to warn people about this company.

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1:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

OMG Travel No refund

I booked an apartment from them for 2 weeks in February. We later decided to cancel 1 week and get a 75% refund for the one week. We accepted the 25% loss as stated in their terms. OMG.Travel did not refund us the money. By e-mail they promised, it will happen soon etc. When we got there in LA, they looked surprised and told that the refund will be made as soon as possible. They delayed it until we left LA. Now they won't answer e-mails and will not make the refund as well. By the way, 2 months has passed since they confirmed our cancellation and promised to make a refund. The sum - $661!
They promised a "delux" apartment. The apartment had bed bugs! Also the high-speed WIFI - didn't exist. The rooms were filthy and the beds squeaky.

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Amblard Sophie
, US
Jul 29, 2016 8:14 am EDT

If you want to make a complaint against OMG travel, make it against his owner VINCENT DE VILLE. he was born Zoltan Csomai in Hungary but changed his name. He owns several rental business in the world. Be careful !

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Amblard Sophie
, US
Jul 05, 2016 2:18 pm EDT

omg travel has closed today . I have paid them 1818 DOLLARS for the renting of a Palace Penthouse III in LA in August ! they are just crooks !

Here is their message written 2 days ago :
Dear Guest,

We regret to inform you that OMG Travel is going out of business as of
July 7, 2016.
We have been in business for over 15 years and served millions of
customers, so this good bye is not easy.

Your reservation has been canceled and your Host has been notified. You
should expect a refund check from us in 90 days.

Please accept our most heartfelt apologies for any inconvenience we may
have caused.

Best Regards,

OMG Travel
[protected]

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Carla Tenney
, US
Mar 05, 2016 3:23 pm EST

And what are these $475 fees outrageous! They initially charged my card and then within the same month charged the balance and the mysterious $475 charge, oh yea the gold membership fee I mean really. Sent several emails, regarding this, but they said I agreed to it. Bull I said never saw one thing abut it. I even made a disputed with credit card to no avail. I haven't taken my trip yet but I am getting worried. And I trusted VRBO how did it get to OMG Travel

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LashH
, US
Jan 06, 2016 9:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

STAY AWAY! I'M WARNING YOU FOR YOUR OWN GOOD!

Let me tell you my story of dealing with OMG Travels. First of all, we should have listened to the reviews when they talked about the communication being horrible and other issues when dealing with OMG Travels. When they say run… They were not over exaggerating because that is EXACTLY what we should have done!

The response time was bad in the beginning, but because of the price we were like we can deal with this, hopefully! Well we made it to LA and went to the office to collect the keys. The service at this time was pleasant. However, we paid for parking as well, two spaces. We were told that if there were any issues to contact them and was given the cell number, well that was a waste of time! We made it to our rental and both parks were taken. We contacted the guy in the office and he said he would take care of it. Well guess what! He NEVER DID! We would have to stop at the guard booth each day to get a pass for guest parking. Some days there was not a park available so the driver would have to sit and wait for someone to move.

We contacted someone else about the parking situation and received an email the next day. They said they would take care of it and low and behold the final day of the trip, one of the cars that was in our paid parking had moved. We were told that if a car was parked illegally in our parks that they would be towed. ALL LIES! We were told that we would get a refund for the parking, NEVER DID!
Well long story short this is the part to where you better read carefully… The total payment of the rental was paid in full before our arrival on 11/19. Well low and behold they have been hitting my credit card for charges of $475 ever since December and then another for $665.50 V.R. Los Angeles Rent Payment yesterday, 1/5. Silly me for not checking my account often. WHAT CROOKS! RUN I TELL YOU… RUN! I contacted my bank about the fraudulent activity and then I called OMG and guess what! No one will come to the phone, they believe in everything being documented so any disputes you will not be able to talk to them one on one, HOW SHOCKING! You have to leave your name and your dispute and they will send you an email. What great service!

Don’t do as we did and overlook the reviews, I believe in giving people the benefit of the doubt and in this case I made a bad decision.

Also remember they go in different names. They charged my account originally under OMG and the fraudulent charges are under V.R. Los Angeles.

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Rob Mulfinger
, US
Nov 11, 2015 7:40 pm EST

OMG are crooks!
Unauthorized $475 credit card charge 2 months after I paid them for a rental!
They claim it was for a mysterious membership that was not on our receipt and was never mentioned!

Why would I have agreed to $475 to save on a 590$ rental!?!

Now I read that they have been doing the same to others!

Stay away from them!

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shay fay
, US
Oct 20, 2015 12:04 am EDT

I never complained about a place in my life, but this place gained its glory in that! I don't even know where to start. The unprofessionalism, the delays, the theft, the rotten place, the broken equipments, and OMG no AC in 40 C LA, not to mention no working TV, no wifi, and matresses with blood on them. Do I go on. Its plain bad. Not to mention, they pulled out of my credit card $500 for no explained reason after I left by a month. Never again never again.

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ardebil
, DE
Jul 10, 2015 9:25 am EDT

DON`T BOOK ANY PROPERTY WITH THIS COMPANY ... THEY ARE NOT TRUSTABLE ::: THEY ARE CRIMINAL !
yesterday we booked an apartment in los angeles with omg and paied 614 Dollers for taxes and fees with credit card and we were supposed to wire the rest of the rent (5035, -) through bank wireing. since the whole booking was not very informative, we tried to call them the whole day to ask some questions regarding our booking .. it was not possible to talk to someone on the phone (only answering machine) and they never returned our calls ... this alerted us and we promptly cancelled our reservation about 3 hours after we did this reservation and 3 weeks before our checkin ! today we got a mail that they are sorry but the taxes and the fee we paid is not refunable ! THEY ROBBED US ... they do this apparently on and on ... we should do a class-ation lawsuit against this company ... they know that people are coming from abroad they do with them whatever they want as if living in jungle without any laws.

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Lizet G
, AE
Jan 28, 2015 1:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We really have to make an action against OMG Travel. They have a Facebook account, it would be better to post comments and ratings there and warn people from all over the world. It really is sad to know that a lot of people will be deceived or robbed by this company AGAIN.

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RhondaE
, US
Jan 27, 2015 12:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I recently booked an apartment through OMG and will never use them again.
I booked and paid in full for the apartment 3 weeks prior to arrival. 3 days prior to arrival I received I confirmation email with rules and how to pick up the key, the next day I happened to check my account, and I noticed that I was moved to an apartment in Hollywood,
no communication as telling me that I was moved or why, and when I contacted the LA office, I was told was that I was upgraded.
I had no pictures of the apartment they were "upgrading" me to and if I wanted the original apartment I booked, I would have to contact corporate offices in Europe. I did receive an email response from them at about 4am, the morning I was leaving, it said that they would put me back in the original apartment. When I arrived, there was no one in the office, they did get there in about 15 minutes. Once we were finally checked in, and went to the unit, the key didn't work, once I looked at the paper work that was given to me in the office and compared it with the confirmation I received 3 days prior, I realized that they moved me to another unit in the building. Not as nice or updated as the one I originally booked, yet still charged the same price and when I called to inform them, I was told " well you wanted to be in Park LaBrea so that's the only unit we have". At that point, what can I do? Later I called because prior to our arrival the toilet must have gotten clogged, so I called for maintenance and no one ever showed up. We had to buy a plunger and take care of it ourselves. The keys only locked the bottom lock on the door and we were unable to get keys for the dead bolt lock. This morning I went on the rate my stay and their site will not allow me to rate it. So, I am rating it here, I will never use OMG again my rating is a 1.

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Lizet G
, AE
Dec 12, 2014 1:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

THEY ROBBED ME OF USD 475 OF A GOLD MEMBERSHIP THAT I WAS NOT INFORMED PRIOR TO CHARGING FROM MY CREDIT CARD.

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Contact OMG Travel customer service

Phone numbers

1 800 293 9347 +1 (310) 691-8083 More phone numbers

Website

www.omg.travel

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