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1.5 31 Reviews

Oldies.com Complaints Summary

2 Resolved
19 Unresolved
Our verdict: With Oldies.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Oldies.com reviews & complaints 31

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Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Disappointing Experience with Oldies.com: Confusing Transactions and Frustrating Customer Service

I had a bit of trouble with Oldies.com when I tried to order a product from them. I attempted to make the purchase twice, but unfortunately, the transactions wouldn't go through. However, a month later, I received a notification that they were trying to charge me for the products. I was a bit confused, as I hadn't received anything from them, so I decided to remove the payments from my account.

I then tried to cancel the order altogether, but was told that it couldn't be done once it had started being processed. The customer service representative informed me that I could return the product once I received it, but I wasn't too keen on that idea. I mean, if they couldn't process the order, why couldn't they just cancel it? It seemed like they were going back and forth on the payments, which was causing me a lot of frustration.

Eventually, the money was put back into my account, but a few days later, it was removed again. At this point, I was getting pretty fed up with the whole situation. I mean, if they couldn't process the order, why were they still trying to charge me for it? It didn't make any sense to me.

I even considered canceling my card just to stop them from removing and adding money from my account. It was just too much of a hassle. I was told that the order couldn't be processed, but then I was told that it couldn't be canceled either. It was all very confusing and frustrating.

In the end, I never did receive the product, and I never got my money back. It was a disappointing experience, to say the least. I wouldn't recommend Oldies.com to anyone based on my experience.

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3:53 pm EDT

Oldies.com Karate kid & big trouble in little china dvds

I purchased over 10 DVDs from this website to set aside for my daughter each year for her birthday. Upon opening her gift, Karate Kid, there was no dvd inside! On top of that, I didn't receive one of the DVDs that was "in stock" until 6 months later because it was backordered. Lastly, Free Shipping isn't free to Hawaii no matter how much money is spent.

Talking to customer service agent, Lynn, is like pulling teeth. This company will take your money and run. Their customer service sucks! This company is bad! Buyer beware.

Tip for consumers:

Make sure to share this rating with everyone you know. Could save someone money and headaches.

Thank you

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2:51 pm EDT
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Oldies.com Refund

I recently purchased two DVDS from Oldies.com. For some reason, the U.S. Postal Service claimed the address I provided, which is my home address, was undeliverable. Even though I do not understand this, I do not blame Oldies.com. However, Oldies.com has refused to provide me with a full refund. Instead, they have charged me the shipping fee for a package that was never delivered to me.

Desired outcome: I wish to have a full refund.

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1:14 pm EST

Oldies.com After we collided special edition bluray

Ordered the blu ray special edition of after we collided on february 17th and haven't yet had it shipped and when asking for a refund they couldn't proved one for me.

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9:50 am EST

Oldies.com Internet order

I have waited ten days for an order to be shipped. After calling I was informed that the order would not be shipped for at least three days. That is totally unacceptable. Upon requesting the order be canceled the customer service representative informed me the only recourse was to deny the shipment. The bottom line is this company has very poor service. Needless to say I will not be conducting any further business with them

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6:59 pm EDT
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Oldies.com False advertising and fraud

Seller offers shipping insurance at an additional cost with purchases, then refuses to honor said insurance when parcels get lost in transit. I purchased an item with FULL shipping insurance, and the item did not arrive. When I contacted the seller, they claimed that the insurance does not cover losses, only damaged items. This supposed "policy" is not listed anywhere on their website, and the insurance does say FULL shipping insurance

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9:45 am EDT
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Oldies.com book

My name is Tony from New York City. I am here to file an complaint of an order i made from Oldies.com. The address is located in above page. On March, 30, 2019, I order number is #945287, Teens Play, Like Mothers, Like daughters, the amount of payment $12.07. I request for the tracking number and they come up with excuses that they didn't gave to and came up some stories. i tell them I want to cancel my order. Also, They tell to call the bank to release the fund.
i have proof of Cancel of my order. i am disappointed of getting my money back. i will going to close my account. i wanted the item.

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1:49 am EST

Oldies.com Rip off

They ship orders selectively. You never know whether your order arrives or not. And it sucks.
I ordered from them 4 times and 2 out of them were failed, because these cowboys didn't ship anything and it meant I paid money for nothing.
Each time I opened disputes and it was the only way to refund. If I didn't do it, it would take a long time to get the money back.

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7:55 pm EDT

Oldies.com their false/devious information on a 6 cd order

Placed 6 (six) music CD's in basket after checking shipping instructions of company.

They stated : $2.50 first item
$1.00 each additional

Clicked to ask the combined shipping they advertise - MESSAGE CAME UP THEY DENY DOING SUCH.

Wrote them. They did not answer.

You should be made aware of their erroneous or DEVIOUS misrepresentation.

Read companies offerings and

Seller
User ID oldies-vinyl (Feedback score 700)
Request total from seller
50 Years of Classic Group Harmony Music Spaniels James Pookie Hudson CD New
50 Years of Classic Group Harmony Music Spaniels James Pookie Hudson CD New
Condition: Brand New
Quantity:
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Just For U, Volume 2: R&B Party New CD Ronni I. Clifton Records Doo Wop Rare 45s
Just For U, Volume 2: R&B Party New CD Ronni I. Clifton Records Doo Wop Rare 45s
Condition: Brand New
Quantity:
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Ronnie I's Top 25 Ballads New Sealed CD Doo Wop Clifton RB Vocal twilighters
Ronnie I's Top 25 Ballads New Sealed CD Doo Wop Clifton RB Vocal twilighters
Condition: Brand New
LAST ONE
Quantity: 1
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Ronnie I's Cliftonaires How Sentimental Can We Be? 20 Acappella Memories CD
Ronnie I's Cliftonaires How Sentimental Can We Be? 20 Acappella Memories CD
Condition: Brand New
LAST ONE
Quantity: 1
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Best of The KINGTONES Japanese Doo Wop Group Vocal New CD Tokyo R&B
Best of The KINGTONES Japanese Doo Wop Group Vocal New CD Tokyo R&B
Condition: Brand New
Quantity:
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Lenny Cocco & The Chimes Don't Take Away Our Music New Sealed Doo Wop Oldies CD
Lenny Cocco & The Chimes Don't Take Away Our Music New Sealed Doo Wop Oldies CD
Condition: Brand New
LAST ONE
Quantity: 1
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later

Subtotal (6 items):

$17.88
Shipping to 17520:

$15.00
Sales Tax:

$1.98
Total:

$34.86
Proceed to checkout
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Your saved items

Ultimate Christmas Album 2: Wods Boston by VARIOUS ARTISTS
Ultimate Christmas Album 2: Wods Boston by VARIOUS ARTISTS
Condition: Very Good
Quantity: 1
$5.25
Standard (2-7 business days)
Standard Shipping
FREE
Remove|Add back to cart
Eighteen Soulful Ballads by Various Artists
Eighteen Soulful Ballads by Various Artists
Condition: Very Good
Quantity: 1
$4.79
Standard (6 business days)
Standard Shipping
FREE
Remove|Add back to cart
MELLO KINGS S/T CD UK Audio Book And Music 2001 18 Track (Abmmcd1265)
MELLO KINGS S/T CD UK Audio Book And Music 2001 18 Track (Abmmcd1265)
Condition: Very Good
Quantity: 1
$6.46
Royal Mail International Standard (7-13 business days)
+ GBP 1.55
$2.01
Remove|Add back to cart
MELLO KINGS S/T CD UK Audio Book And Music 2001 18 Track (Abmmcd1265)
MELLO KINGS S/T CD UK Audio Book And Music 2001 18 Track (Abmmcd1265)
Condition: Very Good
Quantity: 1
$6.45
Royal Mail International Standard (6-12 business days)
+ GBP 1.55
$2.00
Remove|Add back to cart
Various : Slow Dancing the Night Away (2CDs) (1994)
Various : Slow Dancing the Night Away (2CDs) (1994)
Condition: Very Good
Quantity: 1
$4.22
Standard (5 business days)
UPS Ground
FREE
Remove|Add back to cart

Cart summary (6 items)
Total: $34.86
Proceed to checkout
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7:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Oldies.com AWFUL customer service

Placed order by phone on Dec 8th, still hadn't received order on Dec.15th.Wife placed call to find out when we could expect order since it was a Christmas present. She was told it was being sent through "media mail" and would take 2 wks. I am familiar with "media mail" and would have UPGRADED the shipping if I was told that the order was being shipped "media mail"! She asked gentleman if the order had already shipped and was told he "had no way of knowing because there wasn't any tracking # he only knew it was billed on the 14th." That's 6 DAYS AFTER the order was placed ! Then, I receive a e-mail today, the 17th of Dec. that my order was shipped today ! (media mail of course). Oldies.com customer service SUCKS ! PERIOD. Incompetence.
They don't deserve your business. I am not writing this review to get a coupon or some other B.S. from them. I want the public to know their service sucks. I live in Pennsylvania not far from them, and it wouldn't cost piddly to ship 1st class. I wouldn't have cared about the extra cost anyway, since it was a gift. Bill in Pa.

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Mark D. M.
Jeffersonville, US
Oct 26, 2013 5:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed four or five online orders with Oldies.com over the past year, but I won't do it ever again. My last order was screwed up, with an extra copy of one item I had requested, and missing another item I had wanted. When I called customer service to straighten out the problem, I was on hold for a while, and then the guy I finally did get to talk to had to keep putting me on hold and asking me the same questions over and over again in order to try to understand what was wrong with the order. Eventually, he assured me that the item missing from the order would be replaced. That was weeks ago, and guess what? The lost item has never been replaced, and now they've lost a customer, too.

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S
8:58 pm EDT

Oldies.com How does this place stay in business

Ordered a Mother's Day gift, they held it up, they have a copy of an email addressed accurately to me that I don't have in my mailbox saying there was a problem, they never initiated another follow-up till the cancellation of the order weeks later. I called, agree customer service was patronizing, unapologetic and unhelpful. I asked the order be sent. Just received another cancellation notice 2 weeks after the call with no explanation. How does this place stay in business? It's like they don't want to sell product.

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TomJames111
Newar, US
Jul 27, 2011 8:12 pm EDT

It looks like they contacted you about the matter, and for whatever reason (your SPAM settings, or whatnot) you didn't see the e-mail regarding a problem with your order. I've been a customer of theirs going back into the early 1980s, and rarely if ever do I have a problem with my orders (which are now probably in the hundreds of orders, BTW). Love their prices, love their selection. I'm glad they're still around, as almost all of their competitors are out-of-business. They've got to be doing something right.

Oldies.com Customer Reviews Overview

OLDIES.com is an online store that specializes in selling music, movies, and TV shows from the 1950s to the 1990s. The website has received numerous positive reviews from customers who appreciate the vast selection of products, competitive pricing, and excellent customer service.

One of the most significant advantages of OLDIES.com is the extensive collection of hard-to-find items that are not available in other stores. Customers can find rare vinyl records, CDs, and DVDs of their favorite artists and movies. The website also offers a wide range of genres, including rock, pop, soul, jazz, and country, among others.

Customers have praised OLDIES.com for its competitive pricing, which is often lower than other online retailers. The website also offers frequent sales and discounts, making it an affordable option for music and movie enthusiasts.

Another positive aspect of OLDIES.com is its excellent customer service. The website has a knowledgeable and friendly support team that is available to answer any questions or concerns. Customers have reported that their orders are processed quickly and accurately, and any issues are resolved promptly.

Overall, OLDIES.com is a reliable and trustworthy online store for music and movie lovers. With its vast selection, competitive pricing, and excellent customer service, it is an excellent choice for anyone looking to expand their collection of classic entertainment.
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Contact Oldies.com customer service

Phone numbers

1800 336 4627 1800 446 8426 More phone numbers

Website

www.oldies.com

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