Ocwen / escrow refund
I closed on my house on July 10, 2017. Today is September 30, 2017 and I do not have my escrow refund yet.
I have contacted OCWEN and all I get is the "standard" excuses and canned apologies that are so empty is sickening. The contact "via e-mail", Margaret, has a phone number and extension that she never answers. She offered her phone number to "call anytime"; I said: You do not answer that phone. Response: I never answer, but you can leave a message and I will respond within 48 hours. I personally do not think that 48 hours is acceptable.
Anyway, October 10th will be 3 months and the best Margaret can do is blame the post office. Also, OCWEN can only write check every 30 days, so since I do not have the check "supposedly" sent on September 8th, the next action can only be taken October 7th and they are off the hook for yet another 30 days. How can this be acceptable to anyone.
Have you tried to find OCWEN's corporate address? It's so hidden that I can not tell where the company officers are. I wanted to write to the CEO, Margaret would not give me the information and I can not find it anywhere. If an office of OCWEN read this, please contact me yourself, not another Margaret, it's waste of time.
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