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[Resolved] Nutrisystem / nutrisystem does not let customer close account online

5 United States Review updated:

I received my first nutri system shipment on time and I ate nutrisystem food for 15-18 days but did not see any difference in weight-lose. I was very much much disappointed with the quality of nutrisystem food, I never felt like eating food. So I decided to cancel the nutrisystem and checked online portal to stop the shipping or delete account. Interestingly - nutrisystem does not allow customers to cancel/delete account of further shipments online. I delayed my second shipment for one-two months, however forgot to call nutrisystem customer care and close the account.

I noticed $229.99 on my credit card statement 3-4 weeks back, that's when I noticed that the auto-shipment is active and nutrisystem sent the second shipment, I checked my nutrisystem account portal to cancel order, but again no such option is available online. So I contacted customer care and requested for return/cancel my order. I was asked to reject fedex shipment and ask fedex to return back the shipment for refund also to avoid any shipping fees. So I did the same and shipment was returned.

Now I find $142.50 restored back to my credit card on 7/20, where is remaining $87.49? I contacted nutrisystem customer care, and agent had no interests in helping me, instead kept on explaining me this fee is based on a previous discount! What??

I do not find a reason why I should give nutrisystem $87.49 for nothing!,

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • NutriSystem Customer Care's Response, Sep 01, 2016

    Hello Mike,
    Thank you for writing a review about your experience with Nutrisystem. We are sorry to hear it was not a good one. We would like to contact you regarding your experience and look into this for you. Would you be willing to write us at [protected] with your email address on file? We look forward to hearing from you.

    The Nutrisystem Consumer Experience Team

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  • Ka
      18th of Apr, 2016

    Read the terms and conditions carefully. They explain that you can cancel in the first 14 days for a full refund. After that, you are responsible for any food consumed as well as your discount since te discount is applied under the assumtion you will be ordering regularly (think of it as a bulk discount).When you sign up for auto-ship, they discount your rates for your entire program. They also very clearly explain that if you do not cancel in the first 14 days, you will be responsible for the auto-ship discount that was applied to your first month. If on the phone, they tell you this amount. On the web its in the fine print. Sounds like this person didn't understand what they bought.

    +1 Votes
  • Mi
      12th of Feb, 2017

    Nutrisystem is a horrible company to deal with. Some of the food is good, but they hate their customers and squeeze them for every penny they can. The fact that you have to read the fine print to know about these charges is immoral. Maybe you should read it, but in reality, almost nobody does. Will never deal with them again. I was lucky to find on a Google search that I would owe a lot of money if I didn't cancel within 14 days. That 14 days ends tomorrow. Need to make sure I call them in time.

    +1 Votes
  • Nu
      17th of Feb, 2017

    @Mike C 1984 Hello,

    We are sad to hear that you did not enjoy your time with us. When signing up online, you agree to our Terms and Conditions. We are sorry that they were not clear to you. Please shoot us an email at [protected] if you would like for us to look into this for you.

    The Nutrisystem Consumer Experience Team

    -1 Votes
  • Mi
      21st of Aug, 2016

    Sounds like Kate works for Nutrisystem (a dishonest, consumer-hostile company that makes it easy to sign up, and much more difficult to cancel).

    -1 Votes
  • Mi
      12th of Feb, 2017

    Oh, and the agents in their call centers have horrible attitudes. They must not be paying them much of the insane amounts of money they essentially con out of people.

    0 Votes

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