Phone: 20300 Stevens Creek Blvd,
March 2007 I used a debit card linked to my bank account to renew Norton Symantec. That debit card was disabled in July 2007 and the number was no longer valid. My Norton Symantec 'virus protection' was due to expire this year on March 24th, 2008. I began receiving e-mail notices to renew. I had been out of town and decided to deal with it when I got back by 'updating' my account with a Master Card credit card instead of using the debit method.
Desperate for their money, Norton Symantec attempted 3 times in March 2008 to debit the $54.11 from my bank account using the old debit card number they had on file. Of course, the charge bounced back all 3 of those times because the debit card number was no longer valid.
On March 19th, 2008 Norton Symantec successfully debited my bank account with my NEW debit card number. I did not give them this new number nor did my bank. Somehow, Norton Symantec acquired my new debit card number without any authorization from me and took the money out of my account.
I have spent a total of about 3.5 hours either in their customer support 'chat room' room or on the phone with New Delhi 'customer service'. Each representative clearly states that Norton does not have my new debit card information. OK, then how were they able to charge the new debit card number? Not one person at Norton Symantec will answer that question. I have an e-mail congratulating me on my Norton renewal which shows specifically that they charged the new debit card number.
Where did Norton Symantec get my new debit card number? I believe they have hacked into my computer to do so and I am furious that Norton Symantec continues to blow this off.