The North Face reviews and complaints 26
Keywords
jacket refund order return north face customer service receive company merchandise website fake credit card defective money back scam china products pictures complaint cheapNewest The North Face reviews and complaints
fraud knock off and defective
Never buy from this site, total SCAM. Bought what I was to believe was a North Face Jacket, from JCS efashion, not only was it a knock off but it was defective and then since it was a Xmas gift and unable to return until after Xmas they are refusing to give me my money back. This to let everyone know that you should never buy from them. I will continue to dispute this charge, they should be shut down and I will find other areas that I can put out a complaint so I can inform as many people out there. What a rip off, and no disclosure that they sell not only knock off items but also with defects. I can't believe how they can continue to operate this way and rip off all buyers. DO NOT BUY FROM THEM. You guys should just shut down!
policy explaination differs from employee to employee
DICKS Sporting goods opened in Ft smith 3 months ago. I got a loyalty card there from day one and spent thousands of dollars - just before Christmas I was mailed a 70.00 gift card to be used as cash for my loyalty . I didnt request this it came in independant of a request. On 12/19/2011 I bought my wife a 250.00 North Face Coat for Christmas and was worried it wouldnt fit. I was told at the register that they would take care of it if i brought in receipt within 30 days with tagged merchandise. Well, I went in to return it today (12/30/11) and the cashier said I will credit 195.56 back to your credit card. I said, " what about my loyalty card/gift card for 70.00? she replied that it was a coupon and you dont get cash back for coupons... I understood when i purchased the coat for 250.00 and used a GIFT CARD that if it didnt fit I could return for store credit, money back, gift card for 250.00 back... I feel like I was robbed. Back to Cabela's and Academy for me!
Selling Fake merchandise
Company sold me a fake North Face Jacket. Will not return my phone calls or emails. When I reach them by phone, they are hateful and hang up on me. I have tried to go through the process of refund/return, but they purposely wait until after the 14 day return period and then will not give you an RMA# that you have to have in order to return the item. They have had several complaints with the Better Business Bureau (one of them being mine) and they have never responded to them. Isn't there something we can do to put this company out of business?
No, my intention was not to make anyone mad, but to just state my case to those that are looking into buying from this company. There is no sense in going into all that you said. That is not what this website is about. And when someone makes a reference regarding my education or knowledge, I do get defensive, just like you did. I'm glad you have had your degree for over 20 yrs, but what is the point of this website if the only thing a reader is worried about is someone else's grammer. Again, my intention was to state my case and try to keep someone from making the same mistake I did. End of discussion.
I was talking to "squibs". And yes I have heard of people being satisfied with fakes. But the bottom line is this company sold me merchandise as authentic and it wasn't. I'm sure North Face would understand regarding your slander comment. You are very quick to anger even though you were not the only one who commented on my complaint and did not know who I was talking to. But all the same, I appreciate you trying to educate me on life. My Bachelor's degree must have been fake too.
Denim Basement-but from what I am finding out is that they have different names. Another name is Crawford Sales, who actually is one of the entities they have that ship out.
I did not realize that people actually made fakes to take people's money. I'm from TN where we do not treat people this way and we sure aren't rude to people--like you! Are you the owner of denim basement?
Fake company
http://www.discountnorthfaces.com/http://www.jacketsnorthface.com
M & R International Co.
8711 Santa Monica Blvd.
Los Angeles, CA 90069
USA
The complaint has been investigated and resolved to the customer’s satisfaction.
http://www.shopnorthface.net The North Face
http://www.shopnorthface.net North Face Outlet
http://www.shopnorthface.net North Face Jackets
http://www.shopnorthface.net North Face Sale
I want to buy a denali northface jacket on here but noticed that there is no direct way to contact anyone. No phone, no address, the blog site does not work and the live chat does not work. I looked the name up through a web search and found this site. Sounds like it is a fake company. So why is it still appearing on the internet? Aren't fake companies supposed to be removed?
fraud company, no delivery
The company presents labels i.e. north face, moncler each label with it´s own website; urls change continuously, merchandise is never shipped, money disappears. Customer login is blocked after the first question concerning the confirmed and paid order.
No shipping details are communicated.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a pair of heels from this shop & the quality was disgusting the crystals were glued on very poorly & almost falling off i paid $262!
http://wowmonclerjackets.org/ is a scam website...
i ordered a jackeet over a month ago from them..
recieved confirmation email but nothing else...no tracking number etc...
when i emailed them i recieved nothing back...
http://wowmonclerjackets.org/ scam website
i ordered over a month ago .. recieved confirmation email, but nothing else...tried emailng them but to no avail... :-(
It was a knock off.
To whom it may concern,
This is the second email I have sent to you about my wanting to return a North Face Denali I had ordered from you. I was sure to follow you return instructions and emailed you promptly after I receive the jacket and expected to hear back from you with the same promptness I had with you. Please email me back as soon as possible so I know the best way to proceed with this refund.
On October 31st 2010, I ordered a Mens North Face Denali jacket from northfaceoutlet.net, which was said to be 100% authentic under their FAQ page. I just received it, and it was clear that it was not authentic. I took it to a reputable North Face store and asked the manager to tell us what he thought. He immediately said that it was a knock off and then compared it to a real North Face Denali Jacket from his store and showed us the many difference. Since the North Face Denali I received was clearly not authentic like their website said it was and because "at northfaceoutlet your complete satisfaction is our top priority for long term business, " I would like a full, 100% refund. Please provide me with the next step in order to return my product and receive my refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought a £270 winter coat from NF. The zip is faulty, customer services refused to fix, local NF retailer (Leicester) were useless. Very poor product and customer service. Won’t buy from NF again.
I bought a jacket from North face UAE website for 390 dhirams and there has been no update from them on my order nor any phone number on that site
I wrote via contact for mm so many times no answer
https://www.thenorthfaceuae.com/contact_us.html?action=success
One of my boot has fallen apart. Barely used. Only worn in snow. Paid good money for them, very dissapointed.
This is the email address to complain to for the knock off north face items. Unfortunately I did the same thing. It was foolish but my credit card company refunded my money. bestforyou02@hotmail.com That is the email address that you get when you complete the contact us portion from the website. The response will come back as "suluicy"
The North Face In-depth Review
In summary, The North Face is a well-known brand offering high-quality outdoor gear and apparel. They have a strong reputation for durability and provide a wide range of products suitable for various outdoor activities. While prices can be high, the quality often justifies the cost. Customer service is generally good, with a clear return policy and responsive support. The online shopping experience is user-friendly, and the brand is committed to sustainability. However, there are areas for improvement, such as broader size inclusivity and more competitive pricing.
Company Overview
- Brief History and Reputation: The North Face, founded in 1966, has grown into a reputable brand known for its outdoor gear. They have built a strong reputation for quality and reliability.
- Range of Products and Services: Offering a wide selection of outdoor apparel, equipment, and footwear, The North Face caters to various outdoor activities, from hiking to skiing.
Product Quality and Selection
- Durability and Material Quality: Products are known for their durability and use of high-quality materials, designed to withstand harsh conditions.
- Variety of Sizes, Styles, and Colors: They offer a diverse range of sizes, styles, and colors, though more size inclusivity could be beneficial.
- Seasonal Offerings and New Arrivals: The North Face regularly updates its collection with seasonal gear and new arrivals to keep up with trends and customer needs.
Pricing and Value for Money
- Comparison with Competitor Pricing: Prices are often higher than some competitors, but the quality and brand prestige can justify the cost.
- Sales, Discounts, and Loyalty Programs: They provide occasional sales and discounts, and a loyalty program could enhance customer value.
- Cost vs. Quality Analysis: Generally, customers find the higher cost is matched by the product's longevity and performance.
Customer Service Experience
- Responsiveness and Support Channels: Support is accessible through various channels, and the team is responsive to customer inquiries.
- Return and Exchange Policies: They offer a clear return and exchange policy, which is appreciated by customers.
- Customer Feedback and Resolution Process: The North Face takes customer feedback seriously and works to resolve issues promptly.
Online Shopping Experience
- Website Navigation and User Interface: The website is easy to navigate, with a clean interface that enhances the shopping experience.
- Product Information and Availability: Detailed product information is provided, though sometimes popular items can be out of stock.
- Checkout Process and Payment Options: The checkout process is straightforward, with multiple payment options available.
Shipping and Delivery
- Domestic and International Shipping Options: They offer both domestic and international shipping, catering to a global customer base.
- Packaging and Handling: Items are well-packaged to prevent damage during transit.
- Delivery Times and Tracking: Delivery times are reasonable, and tracking information is provided for customer convenience.
Sustainability and Environmental Responsibility
- Eco-Friendly Product Lines: The North Face has eco-friendly product lines, using sustainable materials and practices.
- Corporate Sustainability Initiatives: They are actively involved in sustainability initiatives, aiming to reduce their environmental impact.
- Environmental Impact and Material Sourcing: The brand is transparent about its material sourcing and strives to minimize its environmental footprint.
Community Involvement and Brand Image
- Sponsorships and Partnerships: They sponsor athletes and events, reinforcing their image as a leader in outdoor sports.
- Brand Ambassadors and Endorsements: The North Face has a roster of brand ambassadors who embody the adventurous spirit of the brand.
- Social Responsibility Projects: The company engages in social responsibility projects, contributing to the well-being of outdoor communities.
Technology and Innovation
- Use of Advanced Materials and Technologies: They incorporate advanced materials and technologies to enhance product performance.
- Research and Development Efforts: The North Face invests in R&D to stay at the forefront of outdoor gear innovation.
- Patents and Industry Firsts: The brand holds several patents and is known for introducing industry firsts.
Customer Reviews and Testimonials
- Overall Satisfaction Ratings: Customers generally express high satisfaction with their purchases.
- Product-Specific Feedback: Feedback is mostly positive, with particular praise for the durability and functionality of products.
- End-user Experiences and Stories: Many customers share positive experiences and stories of their adventures with The North Face gear.
Pros and Cons
- Summary of Key Strengths: High-quality, durable products with a strong brand reputation and commitment to sustainability.
- Potential Areas for Improvement: Pricing can be prohibitive for some, and there is room for more inclusive sizing options.
Final Verdict and Recommendations
- Overall Brand Rating: The North Face is highly rated for its quality and sustainability efforts.
- Ideal Customer Profiles for The North Face Products: Ideal for outdoor enthusiasts who value quality and are willing to invest in long-lasting gear.
- Final Thoughts for Potential Buyers: If you prioritize quality and are looking for reliable outdoor apparel and equipment, The North Face is a solid choice, though it may come at a premium price.
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Most discussed The North Face complaints
It was a knock off.Recent comments about The North Face company
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