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Nokia 5300 / nokia disconnecting people

1 India Review updated:

A recent incident at nokia care centre andheri m. naka.

A month earlier my Nokia 5300 was in such a condition that the Xpress music was such people used to get irritated by even the ringtone and would tell me to keep it on silent. The 1.3 megapixel camera had a result worst then a vga camera of the same company to be specific Nokia 3220.When i brought this to the notice of a nokia priority dealer he told me to go to andheri marol naka which i supposedly the main centre... There i was being told to submit the piece for reparation and that i would get it back on the third day. jobsheet no.[protected]. On repeatedly calling the place i would always get the same answer that the job is pending and would reqire a few more days sometimes the secretary was even rude... And when asked for a specific date they had no answer.On 26th that is a span of 19 days i got my handset back with both the problems solved but this time the camera key in the component that they changed went missing and the component was not supporting the sim card due to which my picec wasn't catching the network when it was in full network zones too and it was no fault of the service as the sim card was working in other handsets on bringing this to their notice the head of the department mr. imraan and asking him for the replacement of the piece he replied a clear NO and at the end when i warned him that i would take legal actions and would go to the consumer court his reply was,'sure ma'am'. Further on askin him to email or fax me the copy of the jobsheet he said he doesn't have any facilities as such being the head of the center of nokia priority dealer.

I have submitted my the cellphone again wid the nokia people jobsheet no.[protected] which according to the tradition is again kept lying there with no clue to the people about when is it getting repaired.

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Comments

  • In
      24th of Sep, 2007
    0 Votes

    hi,i indu budhiraja is sending this email to make u know about the unsatisfied service of nokia. i have purchased n-91 0n 20th aug. till 30th aug. it was not working and hard-drive was demanding for formatting due to which i have to give this handset to nokia care. the expected date of return was 2nd sept. bt till now there is no sufficient response. i purchased a new handset of worth rs13,100 to enjoy not to gift it to nokia care that from last 1 month and 5 days i m just in a problem. i have heared a lot about nokia, but the experience is really worst. can u plz tell me is this the service of the leading company. i hope for immidiate action otherwise unfortunately i have to knock on to either media or consumer court which i dont want.
    jobsheet no-1200197137
    imei no 352769010177263

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