Nissan USA / recall
To Whom It May Concern:
I am writing about my recent experience with Nissan regarding a recall on my 2006 Nissan Pathfinder, which I purchased in May of 2008 as a pre-owned vehicle. The recall with the NHTSA Campaign ID Number of 10V075000 involves a flaw with the fuel sending unit. I never received a notice from Nissan regarding this recall, which Nissan states is an extended warranty. I noticed that there was a problem with the fuel gauge sometime ago. Three weeks ago I was doing research online to try and find a solution to the problem. That is when I discovered the recall. I immediately contacted Orr Nissan in Bossier City, Lousiana at [protected], since that is the dealer that I purcashed the Pathfinder from. I spoke to Mike in the service department who told me that I would have to pay to have the problem fixed, because the mileage was over 72, 000 miles and that it would cost me around $600.00. Had I known about the recall, it would have been within the mileage specified when I contacted them. I took the next step and called Nissan USA at [protected] and spoke to Rita at ext# 457220. Rita told me that the reason I was never notified was due to an error on Nissan's part, since they never entered my information into their computer system designating me as the new owner of the vehicle. So, the notice was sent out to the prior owners whom live in another state. At that point she opened a case for me with the case # 7881103.
I was contacted by Tim from [protected] ext# 458114, who told me that they were not going to honor the recall and make the repair, because I did not have my Pathfinder serviced at Nissan. He then went on to say that if I had brought it in to them to perform regular maintenance on it, that they would have found the problem and corrected it. He then said that I would have to pay for it myself. Well, I have taken it in on numerous occasions for an oil change and regular maintenance, they did not spot it on either occasion. My husband now handles the regular maintenance on my Pathfinder and our other Nissans, because we cannot always afford to have a dealer perform the maintenance. But, even if I had never taken it to them for maintenance, I should not be punished for servicing my own vehicle. That is unconstitutional, nor should I have to pay for something that was recalled in the first place, especially since Nissan failed to notify me of that recall.
I think that Nissan should fix this problem, especially when you take into account all of the errors they have made concerning this circumstance. Clearly nothing here can be found to be my fault! I am hoping that this email will do some good, however if not so, my attorney will be contacting Nissan USA. I have also contacted the NHTSA, as well as Nissan Global. This is really sad, because all of the vehicles that my family and I buy and own are Nissans. However, after seeing how Nissan treats their loyal customers, I nor my family will ever buy another one. I just want to ask, Is this how Nissan treats all of their customers?
Bobbie L. Davis
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