Nissan
reviews and complaints

I am writing this because of a problem we are now facing! I sent a moneygram to your company down in Phoenix, AZ. However, the statement came back with two months behind. We contact your company and someone inform us that u guys never received anything. However, i contact moneygram and they said it was cashed on the 20 of March, but u guys state that you guys dont have the money. I am getting a photocopy of the moneygram. This will take about 30 to 60 days. Upon hearing this I made a payment online from your site and got a confirmation number. However, I called your company to ask if u guys reveived anything but you guys couldn't found anything with the confirmaiton number. So I am waiting to see if u guys will take it out soon. I f not I will make another online payment from my banking. I had no idea that this happens offen. However, it seems Nissan Motor Acceptance Corp. is doing nothing to keep this from happening to another customer. I think Nissan should call customers if there going to be late on there payment since we received the statement after the 10th. Customers have complain about there payment never been received. What do I do when my late payment goes on my credit history...when its not our fault.

I had purchased a car at Browns in Fairfax, Virginia and they promised me free oil changes for 3 years as part of the "extended warranty". Took it in for the first oil change 3 months later and whadda you know, they lost the paperwork and couldn't honor the oil change agreement.

My second beef with them is that a week after we purchased the car, we noticed the smell of burnt tires every time I got out of the car. I took it in to get serviced, but each time they said it was fine. Turned out to be the left rear wheel that was literally sticking to the pads. I had to pay $500 out-of-pocket for a non-dealer to diagnose and fix.

I have reported them to the BBB, but want to share these stories with you. DO NOT BUY A CAR AT BROWNS NISSAN IN FAIRFAX!

I have a 2005 Nissan Sentra and have received notices about a potenial recall with the main computer on my vehicle so I made my appointment and brought my car in. All I wanted to fix was the recall but was handed a work order form for a transmission flush and replacement of engine belts so ofcourse I declined to have the additional services done at this time. The service representative with an attitude adviced the technician of my decision and informed me that my car would be ready in awhile. Days go by and my car is in good working condition until I am stuck in traffic and my car starts to overheat. I finally made it home after having to wait for my car to cool down and I contacted numerous mechanics to figure out the problem. I was told to check the radiator for anti-freeze, the water reservoir, the fans that cool the radiator and even the thermostat. After topping off my anti-freeze I noticed that BOTH of the radiator fans had been disconnected. So now I connected them and ran the engine for the same time it ran when it began overheating. TO NO SURPRISE TO ME MY CAR DID NOT OVERHEAT. As a matter of fact the fans came on with no problem. This is how the dealerships get their money. You go in for one thing and have to go back because something else goes bad. I would advise everyone to STAY AWAY from this dealership and go to a reputable mechanic!

Bought a 90 Maxima with under 40K miles in 1992. Powertrain warranty is 36K. The auto transmission went out on it around 40K miles, an O-ring apparently tore(?) and caused a fluid leak which eventually caused the transmission to burn up. (Quickly) I was on the road at the time and did not notice anything wrong until it started slipping.

As it appeared a defective O-ring caused the leak, I asked Nissan to help out with the $2500 bill. Not cover it, but help out with it, as it was just a little over warranty and I didn't think an O ring should fail for no reason. I did not touch the transmission, other than to check fluid color and level.

I know, the warranty was over by 4K miles. However, a relative had a Subaru with 73K miles (36K warranty) and had the transmission go out on it. The dealership offered to and did replace it free, saying this should not have happened.

I wrote Nissan again and spoke to someone on the phone about a little customer satisfaction service, and provided the Subaru example, but got the same response. Guess what kind of car (Actually last two) I drive now? I have also dissuaded at least a few people from buying Nissan's since, I am pleased to say.

Gerry

The first time I went in to look at cars they showed me a nice 2008 Altima and said it was worth 18K+. I was just beginning my car search, so I wasn't ready to buy that night. Even still the manager was willing to get me below 15000, and closer to 14K. I wasn't ready to buy that night though. Even though the suggested retail might be close to 19000--no one is paying that much for a USED Nissan in this economy. They depreciate faster than their cousins--Toyota & Honda. (Don't get me wrong...I love the 2009 Versa I have...from SOMEONE ELSE.) When I returned, the same salesman took car of me, and during these two interactions he was very nice and respectful. (A bit pushy.) Since there was no paperwork on the car, they started me off at 18K again saying they'd get me to 16, 900. I told them that I understood they had to start there, but that wasn't where we left off--they'd have to come down more. Apparently the manager we spoke with before had been demoted, so we got this new guy. (My friend was with me at the time.) He told us 16500 was the best he could do for us--or find me something else. (Since I had done some research and also found that another dealer started their 08 Altimas with an asking price of 15997 this wasn't really suitable to me.) He kind of had this look like "What are you going to do about it?" When we brought up that the other manager had gotten us in the 14s, he replied "Well, I run this store." Rude. So then my friend mentioned that the salesman was going to at least knock 1000 off and put us at 15900, the GM got rude with the sales dude too. He said, "*** is that true?" He didn't respond, so he asked, "***, did you tell these girls you would take another $1000 off?" a bit more harshly. The salesman finally responded no. We left very flustered, dissatisified and will never go back. I found a better dealership in Downers Grove with better pricing, better customer service and better sales people.

The typical 'sleazy car salesman' is true at this dealership. My wife and I went in to finally purchase the SUV we always wanted. We put a LOT of money down for the specific model we wanted. They said no problem the vehicle would be delivered in a few days. A few days later at 10PM (with my baby and wife asleep) they called and said they couldn't get the vehicle, that it was "damaged". I should backtrack a bit, I spoke to another local Nissan dealer and they said there was no way that Woodbury could find that vehicle we wanted because they couldn't find any in the database. So, Woodbury says that they can offer me a stock vehicle in a different color. I know, I'm complaining about the color but when your spending a LOT of money on a car you plan to drive into the dirt you want the right one.

I told them to cancel the deal and refund my money. They said "Ok". Then they called back ten minutes later (remember the sleeping baby, guess they didn't care) and said they may be able to get one but with a different color interior and by the way we had to decide now because their sale ends at midnight.

So, I asked for the owner's name and they gave me a name, too bad it was only a manager (they forget that the internet is so handy that you can Google Woodbury Nissan and find out the manager's names). They lied about something so simple as the owner.

I had a real bad vibe about them. I would definetly not recomend them. Last time I checked when you put a deposit down for a specific model you should get that model.

Screwed me out of reimbursement money that was not my fault the piece of *** car broke down. I submitted the docs 2 separate times and was denied both times. It was not my fault the piece of *** car had a recall and would not start, so I had to have it towed and taken to a private shop where Nissan won't reimburse. What a bunch of tightwad ***.no more Nissans for me or any of my friends or relatives. All they make is junk! They think it was my fault that the car had a recall. What a bunch of stupid *** !

To/ Nissan Automobile Company

Subject: Defect in industrialization and design caused moving of rear tie down hook during pulling other car from the desert
Agent Sales Showroom: Arabian Automobile Co. LLC
Car : Nissan X-Terra X-OFF ROAD 2009
Engine No.:
Chassis No.: 5N1AN08W89C504415
Production date:
Sale date:
Registration date:
Car registration plat No.: DXB A-20380
Car sale Value: 110, 000.00 AED

With reference to the above mentioned subject, I am complaining regarding what I faced from troubles & charges / costs that was because of defect in industrialization and design of my car that made by Nissan Co. I would like to take an opportunity to clarify in details all what happened with me that Arabian Automobile Co. did not avow & confirm as defect in industrialization and design in their attached report:

1. There is no suspected that the above-mentioned car made by Nissan Company.
2. The Car is 4X4 drive and supplied with additional items make it ready for driving at off road it is Nissan X-Terra X-OFF ROAD.
3. It is owner rights to benefited from his car & by deriving it, as he wants within the regulation, rules & conditions that mentioned in owner manual book. (That did not show clearly any thing about the problem).
4. As per the descriptions given to me on purchasing time form agent & what I read on internet websites & Nissan website & the specification shown in sale brochure & owner manual book ; I went to desert to try the car capability at desert.
5. I purchased this car because I like & love driving at desert & mountains.
6. I read owner manual book before I start the trip.
7. However, happened what was not expected my friend car stuck in desert & needed for help.
8. Because my car is 4x4 off road, it obvious that other car can help me if it is required & it is vice versa.
9. I tied my car from back with my friend car from front with Rope to pull him from desert.
10. I derived my car to front & my friend car behind me.
11. When it reached to tighten the rope between two cars, I heard crash happened.
12. My friend car got out from desert.
13. but I was Surprised that I found the rear tie down hook of my car moved from its place & bumped my car back bumper & caused cutting in the location that Bumped & moving up.
14. Of course I do not think that it is expected for any pioneer of the desert that the rear tie down hook can be mover from it place while pulling other car. Normally the rope may be cut or the cars can not moving but what happened it is unacceptable.
15. I went to Arabian Automobile Co. LLC On hope that to find serious solution for the problem.
16. After long argument with concerned persons in the company, they agreed to give me a report based on their opinion only.
17. The regret that there is no one halves me & acknowledges officially that this is because of defect in industrialization and design caused moving of rear tie down hook during pulling out other car from the desert. Thereby it is Nissan company fully responsibility for what happened. It is their responsibilities to repair the damages & to create some thing avoid this to happen again.
18. but My good luck that the report clarified the weakness of defender person in Nissan because he acknowledged that the rear tie down hook not prepared for pull other cars it just for helping recovery car to carry my car.
19. it is strange to confirm that since this car made to be use at mountains & desert that mean may be it will be so difficult to find a recovery cars when you need for help & it is much easier to ask normal car to help you. In the same time we cannot depend on the front tie down hook to ask others for help because may be the way from front is blocked.
20. it is outrageous that to know the provided information in the report show the weakness of defender person in Nissan because he acknowledged that this in formation was not mentioned any where in owner manual book or in any provided papers in purchasing time.
21. so that defect in industrialization and design caused moving of rear tie down hook for Nissan X-Terra 4X4 off road car is unacceptable not to have all the required items & tools for deriving at off road or at leas warring for the missing items that require some attention for that Nissan is fully responsible about what happened.
22. What mentioned does not include all what the company has to insure for me from my rights this only simple part clarifies from what happened and what hid is greater.
23. I reserve all my legal & financial rights.
24. I reserve my right to publish all the mention any time & anywhere.
25. Please confirm your recipient of this massage to avoid fast going to next step.
26. I am hopping receiving your quick response & solution within reasonable time.
I attached for your reference & record photo of additional item I added to my car just to make it transient ready for any emergency while deriving in desert.
In advance Thank you for your good cooperation.

Submitted by : Mohammed Subhi Daoud
Nationality: Palestinian
Born: 5th April 1982
Job: Architect
Residency: UAE Dubai
Mobile N. : [protected]
P. O. Box: UAE Dubai 112025

In 2004, I purchased a 2004 Nissan Quest and an extended warranty for 5yr/60k miles for $1100 from Star Nissan in Niles, IL. At the time I purchased the car, the factory warranty was 3yr/36k miles.

In 2007 I moved to Texas. In December 2008, I took my car in for service at a Nissan dealership in TX and learned that Nissan had extended the factory warrranty on the 2004 Quest to 5yr/60k miles in 2004 because it had so many problems. Nissan never notifed me of this extension. In effect, I paid $1100 for nothing since my extended warranty duplicated the factory warranty. If Nissan had properly notified me of this change, I would have cancelled the extended warranty by paying the cancellation fee.

I contacted Nissan seeking either a refund or an extension of the coverage beyond the 5yr/60k miles. The regional specialist, Shannon McGuire, told me that there was nothing Nissan would do for me since my warranty had expired (my car has 61, 000 miles).

Basically, I paid $1100 for an extended warranty that I did not need and was never notified by Nissan that it had extended the factory warranty. I don't believe that I am the only one in this situation and would like to hear from those with similar problems. My email address is [protected]@gmail.com.

I bought a car from North Texas Nissan (Not to be confused w/ Avery Johnson N.Tx Nissan) in February of 2008. The car in particular we (husband & I) were interested in purchasing was a USED 2007 Nissan Sentra. It was being sold for $15, 500- or at least their asking price. I said I was not going to pay that much for a used vehicle- I didn't care how 'loaded' it was or not.

After much negotiation Jose Bosquez (the associate) went to the manager with the final deal of $13, 100. With that because of our joint credit the APR % was financed at 9.99%. We gave a $3000 down payment on the car, signed the contract and took the car home.

A week later Jose harassed me time ant time again, after being asked not to call my place of employment, by calling my job, COMING in PERSON, and constantly just calling. He said that the bank that was to finance us wouldn't, but they found one that could. The difference was going to be the APR %. Instead of 9.99% as originally mentioned, it would be 11.99%. I told him quite frankly I could not afford that, and to take the car back if that's what it would cost me. After much negotiation with his manager (according to him), he said that they would change the asking price from $13100 to $12100 to make up the difference (which it does in no way do!), but I could manage.

My husband went away on a business trip and I told him to wait until he got back. Jose said that he couldn't because if he did not sign that the bank would back out. I told him that I would speak to him that night & if everything worked out he would come down. So I did not sign. Jose disregarded my request and interrupted my husband's work activities after being asked not to. Well my husband had not gotten a chance to speak to me, so Jose made up some story that I had signed the agreement & was ok & suggested he do it to or they would take back the car. So my husband confided in his word, and signed. A few days later Jose called me saying that my husband had signed & all that was pending was my signature now. So I went to the dealership, after looking over the paper work I noticed the digits were all wrong, and I asked them why. They made up some elaborate story, and the way it was explained to me, I was like Ok that makes sense. So I signed. I asked for my copy and they said they couldn't give it to me, because it had to go to the bank and finalize the transactions and what not, but would be mailed to me.

We got 45 days payment free, when I got my first statement I was shocked. The original loan amount was $15500 (approx)- I was expecting it to be around $10200 or so. So I called the bank and they said that that was what North Texas Nissan submitted, that I would have to contact them to correct the matter. I was constantly calling & speaking directly to Jose Bosquez regarding the situation. He acted surprised and said that he was trying to talk to the managers for me. I called and spoke to the manager, and he said he would call me back & never did. I called multiple times for him but he was never there. So now I have paid on this loan for almost a year and have only decreased the amount by $600. I have tried like a mad-woman to get in touch with the original owners to resolve the matter, but since they got bought out by Avery Johnson, my cause is almost lost. I'm trying to get the word out there... maybe I can find some help somewhere.

I have had a problem for the past six months with an air conditioner for this car not working on days when temperatures are above 20 degrees celcius. This started when the car was at 36, 000 km, a thing that never happened with my old hardbordy (at 160, 000km) and my corrola (at 250, 000km).

I have taken it to the dealer more than three times with no success. I live in the hottest part of swaziland where temperatures rise upto 40, and with a car like this you get to the office wet like an olimpics runner.

Kindly get an expect to assist

Regards,

Muzi Dlamini
Contact: [protected]

My vehicle went in for a 120 k service atnissan alberton (major service, r9000.00 zars), I have had a full service history on the vehicle wich is a navarra 2006 and not a thing went wrong yet.
It comes out of a service at nissan alberton worse off than when it went in, shocking, on recieving the vehicle it had grubby hand marks on the door wich I had only seen when arriving home, that was when I got home after a 2 hr drive. Reason for the 30 kilometer trip taking so long, was that the vehicle decided to put itself into limp mode 10 kilos out of town (nissan were closed at the time 6 pm) there was also a extremly loud screach coming from the fan belt, wich I was told by the service advisor it was soap on the fan belt and it would go away, not a chance, when returning the folowing day to nissan the told ne they were fully booked and could not help me, so I limped to randburg branch, the advisor there took 10 min diagnosed my screach, a loose fan belt tentioner, now nissan alberton had just changed the belts and obviously had not tentioned the tensioner. So on to the limp mode story, randburg hook up there computer to the navaras computer and the fault is diagnosed on the fuel pump side, now how the hell can the vehicle have a problem when it was perfect before going into the service at nissan alberton, now its got a fuel pump problem. I can bet you my last dollar that nissan do not have qualified mechanics working on our vehicles, and some techy has worked on my vehicle and done some thing wrong, this is shockng, we spend hundreds of thousnds of rands on there products only to get this kind of service.
The other thing was that when collecting my vehicle the service manager tells me that he has to change the back left drive axle (r12 000.00) but I shoudnt worry they are not going to charge me for it, whattttttt, I cannot believe that a dealership is not going to charge me for a 12k part, cut a long story short they changed it didnt charge me, but why not, to this day a smell a rat, now with my vehicle in limp mode and all, I havent had so many problems / issues with one service like this before, I hope nissan sa read this as my vehicle is still not fixed and nissan alberton I hear have a booking this week to repair this fault or tell me what is wrong, I will be taking it for a second opinion just incase I get conned into repairing something thats not my fault. Bill is for nissans account not mine, this will go to nissan hq

Smithown Nissan is the lowest of the low of all the car dealers, please don't go there for a car. We bought a used car in 8/05, a Nissan Altima, and didn't want the extended Warranty but the Finance guy said we would be able to get our money back if we didn't use the warranty. He slipped in a charge for it on my invoice for $140.00 in addition to the $999.00.

After our warranty was up we discovered not only did they lie about the refund, but that they back dated the policy to 2003 so we only had a warranty for less than 1 year. The warranty company was in disbelief they could do this to us, and she said that we should of gotten the policy for 999 without having to pay the 140 extra. That it's a no charge thing and that the dealer is to pay for it.

After calling them on and off for two months now, we realized that they are just ducking and weaving us, to frustrate us to the point that we just go away and forget about it. I reminded him, we have all this in writing on our invoice, the warranty and the 140 extra which says extended warranty refund, but they don't seem to care, he passed me down to his supervisor, which said he would look into the deal and get back to me, and since then has not called, or come to the phone when I call.

They also charged us 360.00 dollars for etch on windshield which we never asked for and when we confronted them about it, the Manager said don't worry we will also get that money back also. This sadly is not the last time that someone like me gets taken advantage of, but I will not buy a car without first doing a full research on the business I am dealing with. Nissan should also be informed about this dealership and they're practices.

Scott, the service manager at Gunn Nissan and his helper Jeff were extremely rude, disrespectful, and bordered on sexist toward me. Nissan was required to repair a scratch they put on the car but Scott decided I had an "attitude" and refused me service. Jeff claimed that they were not representing Nissan and that they were Gunn. I though that was a ridiculous statement since Nissan was on their frontage road sign. I had arrived on time for my appointment at the time they required me to be there. I had to leave work to make THEIR scheduled time. I was supposed to ask for Scott when I arrived and that he was expecting me. But Scott was no where to be found, as a matter of a fact I was told he just went on lunch break. His helper, Jeff claimed to know nothing of why I had to be there at 3pm and knew no details. This, of course, made me upset after all the coordinating and sacrificing at my end to arrive at THEIR designated time. Jeff and Scott's characterization of me as having an "attitude" was sexist. Since I was upset and female they think it's OK to tell me I have an "attitude" and that they refuse to help me when I have the warranty paperwork from Nissan that ensures they will honor Nissan's mistakes. It was clear that they need some training from Gunn and Nissan or need to find another job that does not have to work with angry customers...which means they should probably not work in the auto industry. The arrogance I witnessed from both Scott and Jeff is repulsive. I have talked to Charlie Green, the general manager of Gunn Nissan, and he was no better. He made no apologies. Though he did seem to know more about my problem with the car than Jeff, who was my first contact person. I thought that was interesting. I strongly recommend you not buy a car from any Gunn dealership in San Antonio. They seem to have a corporate culture of not honoring Nissan work, nor being able to problem solve to help a customer. I have a call into Gunn corporate, specifically to a Hunter Hale, who has not given me the courtesy to return my call. It's scary to think that this is the kind of customer service we had to put up with in San Antonio. Nissan should be ashamed.