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Nikon Monarch Riflescope / No Communication

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I ordered a Nikon Monarch riflescope from DeerfieldOutfitters.com on March 28, 2009 order#51064. Scope I received was a demo model and not a brand new sealed unit, as I was promised. After 7 e-mails I finally got an RMA number from Mary, but never received a prepaid return label as she promised. After multiple e-mails I still have no respond from DeerfieldOutfitters.com.
In the packing slip business name was listed as FVI with phone#[protected]. I tried to call a few times and left massages. It seems that it is just a one way communication - you have to leave a massage. I still have no respond of any kind.

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