Newegg.com. Cn / awful customer service
I orded a Sony LCD TV on newegg.com.cn. Within 7 days of receipt since 16 January 2010, the TV cannot work normally neither as per the instruction of the Sony User Mannual nor upon the operatoin of the professionalist from Sony on 23 January 2010. The Sony professional issued the official letter stating the malfunction of both audio and video. One the same day, I called CS of Newegg China to ask for return of this Sony LCD TV. By far no one give me an asnwer to the final resolution.
The annoying issues are of the followings:-
1. As a corporate behavior, different CS reps express the different solutions which is not accpetable. What is the standard?
2. As Sony has issue the offical letter stating the malfunction, why shall I sumbit the official so called Sony Testing Report as Sony or their representatives have acknowledged the defects in written.
3. Newegg requires me to packing the TV by myself and send it to their designated warehouse as they just have moved the warehouse and possibly short of logistic staff.
- I am not a professional on appliance and what if the TV is damaged during the return transit? It is a completely unfair request for clients!!!
My request on the after sales service is to refund by 12 January 2010.
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