Net10's so called support people don't know much, and I'm phrasing that as politely as I can.
I went around with them several times over two defective phones in a row and finally was able to move the time over to an older, featureless phone that at least did work so I can let my son and daughter in law use up the time.
By the way, after much research I have discovered that the phone trac and its subsidiaries are selling as a "new" LG900G is actually a discontinued, and no longer supported GW300 which was made for the AU / NZ market. trac reprogrammed it and pretty much crippled both features and functionality. "support" won't tell you that.
From what I can tell, a lot of trac's phones come to them through similar circumstances. This might be legal by some stretch, but it's definitely not ethical.