Neotel / Very disappointed at the lack of service
I received my Neotel phone in September. I signed for a debit order to go off on the 25th of each month. Nothing went off. I received by statement yesterday and it appears as if I've been billed for Sept & Aug. Only received the phone in August. I tried to call the call centre last week to find out about the debit order, could not get through, either line is just silent or engaged tone. Tried again yesterday and this morning, still the same thing.
Looged a compliant on website on Monday, no feedback yet. I need to resolve the billing issue and also find out if I need to pay via internet or will there be a debit order.
Very disappointed at the lack of service.
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