Quadient (formerly Neopost) reviews & complaints 24
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NEOPOST
EVERY YEAR WE HAVE THE SAME PROBLEM WITH NEOPOST TRYING TO CHARGE FOR A RATE CHANGE CHIP. EVERY YEAR WE REQUEST NOT TO HAVE THIS SENT TO US, BUT EVERY YEAR THEY IGNORE OUR REQUEST AND SEND OUT A CHIP ANYWAY. WE SEND BACK THE CHIP TO THEM BUT THEY ALSO CHOOSE TO IGNORE THIS. WE THEN RECEIVE INVOICE AFTER INVOICE FROM THEM, WE CALL THEM AND EXPLAIN THE SITUATION BUT YET AGAIN THEY CHOOSE TO IGNORE OUR REQUESTS AND PROMISE TO CREDIT BACK INSTANTLY. A WEEK LATER, NO CREDIT NOTE BUT ANOTHER LEGAL NOTICE FROM THEM! IF ANYONE IF CONSIDERING DEALING WITH THIS COMPANY, PLEASE THINK AGAIN. . . . EVEN THEIR OWN STAFF ADMIT THEY ARE INCOMPETENT!
Customer service, equipment, billing issues
Neopost knows that when it comes to mailing solutions, the market's pretty limited. When we switched from Pitney Bowes (with whose service we were entirely unimpressed) we thought we were stepping up. Not so. Since the beginning, when we leased a postage machine and folder/inserter, we've had nothing but problems and headaches. It's gotten so bad that we actually considered going back to licking stamps. Billing issues, equipment failures, poor customer service and a completely unresponsive leadership, we cannot wait until our lease expires. The only person who seems to care a whit about anything is the service Manager, who is excellent. Avoid doing business with this poorly run company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Easily the worst company I have ever done business with.
Our new Neopost contract comes with rate protection in the agreement. I keep getting billed for the service even though my contract shows no charge for the service. I wish they could get their act together and stop billing me.
We have problems at times connecting to there service, this time, we have been locked out for 3 days now, called neotec 4 times, they said to unplug, re-credit, hit zero to unlock or "audit" to clear the lock out, neotec insisits it's our fax line, (but we tried to connect on 2 totally different dedicated fax lines that have been sending & receiving faxes for same 3 days, but yet, we still can't connect to neo post) neo post say's we have to call our postage meter tech, called the postage meter tech, & he say's he is inandated with these kind of calls on how people can't connect with neo post. & are getting locked out for days at a time (tech says this always happens in the 4th week of the month & not to d/l mail at this time due to the headaches it's causing alot of people
- up to 3 days. So what postage meter guys said, came true as it's been 3 days now & (3 hours of unplugging machine, zeroing out re:credit, & calling neo post) - how frustrating it is to deal with someone that keeps blaming the machines (postage machine tech said how can everyones machines all of a sudden be breaking down all at once (and always during the last week of the month) then all the postage machines start working again - neo posts reply when this comment was mentioned was, i haven't had any complaint calls today about anyone not being able to connect. Wow... very frustrating.
Very poor customer service! Operations director Aaron Steeves is very unprofessional, has no idea how to legitimate customer concerns. We have purchased Hasler WJ 185 after talking to sales person that this would the best fit for our kind of business. The economy slowed our operations and we did not use the machine to capacity. After completion of our first year we got an error on the machine that our ink cartridge has expired even though 85% of the ink was still in the cartridge. We called National Mailing System and explained the situation and learnt that there is no way to reprogram the cartridge. I decided to talk to NMS and finally reached the OPERATIONS DIRECTOR (who was more interested to impress me with his title instead of addressing the issue) I repeatedly expressed my concern that every year we barely use 1/10 of the cartridge before we need to replace it. Mr. Steeves was rude and refused to address the question and asked us to contact Neopost. After inquiry, we learned that NMS has been purchased by Neopost. NMS/Neopost enjoys the monopoly with no regard to customer service or better business practices since there is no competition in the market. I was very surprised that an international company like Neopost has an unprofessional person like Aaron Steeves as an Operations Director in the Washington metro area.
customer service
THIS COMPANY IS DECEPTIVE IN THEIR PRACTICES. THEY DID NOT DELIVER THE GOODS THAT I ORDERED . THERE IS NO WAY TO GET ANYONE TO RESPOND TO US. I EVEN WROTE TO THE CEO OF THE COMPANY WITH NO RESPONSE. I HAVE EMAILED THEM WITH NO RESPONSE AND TRIED THEIR CUSTOMER SERVICE NUMBERS AND GAVE UP AFTER BEING ON HOLD FOR OVER 20 MINUTES SEVERAL TIMES. THE SALESMAN I DEALT WITH WAS A WEAZLE. UNFORTUNATELY WHEN IT COMES TO POSTAGE HANDLING WE DON'T HAVE A LOT OF CHOICES. MAYBE IT'S FOR THE GOVERNMENT TO STEP IN. I WOULD NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Non-Working Equipment; No Customer Service; Lied about Promised Refund
In Summer 2008, we decided to rent a postage meter from Neopost. The meter kept deducting money from our postage account without printing a postage label. When I asked for a refund on the $16 in postage the machine ate, they ignored me. I filed a Better Business Bureau complaint, and Neopost ignored that too! Finally, from not getting what we paid for--a working meter and customer service--we made a request, in writing, for a refund on the remaining 10 months of service we prepaid. Neopost told me, in writing, that they agreed to the refund. They even sent a return shipping label. However, once they received the meter back, they claimed they did not agree to a refund and refused to process the refund. Now we are without the meter and our money!
This is a fraudulent company. Do not do business with them! I am going to post complaints about this scam all over consumer protection sites to warn other consumers. Is anyone interested in a class action suit?
The complaint has been investigated and resolved to the customer’s satisfaction.
4/9/18
terrible long waiting list for customer service for the Neopost postage meter
NeoPost=Disaster
A technician came to see my folding machine, but I saw him plugging something in my postage machine: machine stopped work for three month, and nobody cares.
I recently reviewed the Neopost annual charges, realizing that without are knowledge, they have switched our annual rental rate of a IJ-25 from 230.00 to a whopping 613.00! When I called, the billing lady laughed, and said "wow, I can't believe your paying that". When I asked for a manager, I was told none are available by the "retention" salesman. Apparantly, when are 3 year initial contract ended in 2010, they started charging 3 x the rate. They said this was disclosed in the "Terms and Conditions" page...only thing is that they never gave any terms and conditions with the contract...they referred my to a webpage to read them. Add on to this the ridiculous 69.00 annual charge for updates, and the annual 160.00 for a single print cartridge, and you have the makings of a real scam. Stay away!
We, too, couldn't wait until our lease ended. WARNING: Keep every piece of paper regarding your installation date. Despite having a signed and dated lease with a March 2009 date for a 39 month lease, despite having the delivery paperwork with a March 2009 date, despite having the postage meter installation paperwork with a March 2009 date, despite sending a letter notifying them we would be termining the lease, Neopost is now, 39 months later, claiming that our lease doesn't end in June, but rather in August! Our local location gave me an 800 number to call to talk to the lease company, but the unending layers of telephone prompts doesn't lead directly to them. After the repeated pushing of 0 well into the menu, I finally reached a live person (not with the lease company), who told me someone with the lease company would be getting back to me in 30 (or 60 or 90) days regarding terminating the lease. When I asked for the number of the lease company, I was told that they DON'T HAVE A PHONE NUMBER OR EMAIL ADDRESS. My next question to the individual was how did they manage to talk to them. Here's how they work: 1) You have a rep until you purchase their equipment, then the rep is pulled from your account and you're at the mercy of an 800 number, 2) You get another rep until you decide not to continue with their equipment, then the rep is pulled again, 3) The lease ends a couple of months later that it really does, because they hope you'll be so glad to be rid of them that you'll pay the extra months' money rather that continue to fight with them. By the way, remember that we got Neopost equipment in March of 2009? In September-October of 2011, Neopost began a campaign to switch us to their equipment from PB!
Get contact with dealer.
Enter the contract and remove parts.
Our Neopost IJ25 has a connection error whilst trying to recredit. We have checked the line connection and all works correctly. We understand this error is an internal machine generated fault and subsequent error messaget. Apparently the machine is working how it is supposed to and it is not a fault. There is nothing in the user guide to document this correct working and how to reset it. I am being blackmaiiled into setting up a service contract for technical assistance because the machine is working correctly. This is unethical if not illegal. I believe watchdog may be interested even if they are not!
Neopst are just about churning accounts and dont give a dam about their customers..
DONT USE NEOPOST! They will bleed you dry use PPI or stamps its cheaper without the tie of a 6 year contract
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