Natuzzi Editions review: poor quality, poor warranty and poor customer service

I wish to file a complaint against Natuzzi.

-I purchased a Natuzzi Editions Florence sofa advertised in Denver Smoke Grey which was delivered October 2017. The legs could not be put on so they ordered another and I sat on a sofa with no legs for 6 weeks.

-The replacement needed repair and the technician came in December 2017 and March 2018. In August 2018 there were more problems and Natuzzi has offered a replacement which is being delivered end of November 2018.

-The warranty on labour expires October 2018 before the sofa is even being delivered and Natuzzi expects me to pay for labour which is unacceptable if the sofa is delivered defective or if defects are discovered in the next few days.

I have asked for multiple times for an extension on the warranty since the warranty is expiring while waiting 4 months for a replacement and they have refused every time.

I am shocked by everything I need to do considering I never had a proper sofa from the start - this is all seriously unacceptable as I thought Natuzzi was a good company.

Request:
-Natuzzi needs to offer full warranty on the replacement, even if only for 6 months; as this is not wear and tear not my fault - this is just poor workmanship and policies.

I purchased from Hudson's Bay because I have been shopping at there for years and it is a renowned company - to have to go through all this trouble, time and extra expense is very surprising because of Natuzzi.

I have checked with the Consumer Protection commission in Quebec and I have recourse if I had problems with the new sofa.

My salesman has been excellent in all of this but there is nothing he can do, it is all in the hands of customer service.

can someone help?