National Park Reservations / Don't get duped into using their service!
Don’t use this reservation agency. They are not affiliated with the US National Parks. They make reservations with hotels which the consumers can easily make without paying the 10% reservation fee. One my first call, they made the reservation with the wrong hotel (twice as expensive), which I discovered only after I got my credit card bill. After I called them back, they corrected the reservation (so it was with the right hotel) but double-charged my credit card. I called back gain, and was put on hold for long periods and handed from rep to rep -- no one was willing to help me. I finally talked to the manager. At this point I just wanted to end my troubles by canceling the reservation, but the manager refused.
In addition to a vacation almost ruined by this agency, I was treated with disrespect and rudeness. I’m now stuck with disputing the double charges and the reservation fee.
This operation was poorly run with questionable ethical standards. Don’t get duped into using their service!
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