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Musician's Friend / Scam advertising!

1 4001NorfleetKansas City, MO, United States
Contact information:
Phone: 800-391-8762

Around the twelve of Dec 2007, my daughter ordered a bass guitar as a gift for me, under the assumption that the advertisement about being delivered before Christmas was true. The item got here a week later after Christmas, and was damaged. I proceed to returned it on the second of January 2008, after getting their authorization and a shipping label.

As of today, January 18, 2008 (it was delivered to them on the 8th according with the UPS tracking document) I have not received the exchange item. We have called twice and there is always some excuse, I have Emailed them and no response at all. I have been a customer of this company for a while, never had a problem before, but it seems that recently no one cares about the people that keeps their business going.

I am not asking for a refund, just for the item to be shipped accordingly, I even authorized the payment of the difference, since I chosen a more expensive one, out of my credit card which they have the number registered. I will appreciate your assistance in contacting these people and help them to see the light, this is not good for their or my business.

Va

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