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From: Movieberry
To: koppenberg@telkomsa.net
Sent: Wednesday, January 16, 2019 5:15 PM
Subject: Reply to your ticket
Dear user,
Movieberry support has wrote a response to your inquiry.
Ticket:
My VISA credit card has been declined. See screenshots.I am a Dutch citizen and permanent resident in South Africa. I also used my Dutch MC credit card and was also declined. (Visa): 4550279021505033MC card number: 5100080273484345I tried this some month ago with the same result. I have to download now movies with Amazon Kind regards
Wim Koppenberg.E-mail: koppenberg@telkomsa.net
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Reply:
Hello.Usual decline reasons: - You've possibly made a mistake while entering the data Use always copy and paste - Your card has expired. NO. See screenshot -
Some banks have limitations pertaining to geographical location of the card's use. Cards used for local and overseas credit cards payments. - Some banks prohibit to use their cards for internet shopping - Check the limit of your credit card or if there are enough money on your debit card - We don't accept VISA gift cards
See screenshot !
It may happen because of overloads. Anyway, it's a temporary problem and other customers easy move through - they just make one more attempt later. Also the problem is probably in how did you fill the form. For instance, you should fill in a CC number as XXXXXXXXXXXXXXXX, not as XXXX-XXXX-XXXX-XXXX. Make sure you don't fill in special symbols like # " / ^ * and so on. We suggest you to re-log in and try again.
Also please try using different browser. Used Google Chrome, Firefox and Opera
If it didn't help you, please, let us know.
I stopped using Moveberrie because between $50 end $100 disappeared overnight from my account and brought my account to ZERO.
See tickets. Problem was not solved.!
I upgraded my system from Windows XP 32 bit to Windows 10 64 bit.
This is a robot message, please do not reply to it.
Best wishes,
SITE_DOMAIN team
http://www.SITE_DOMAIN
Movieberry Reply:
Hello.Usual decline reasons: - You've possibly made a mistake while entering the data Use always copy and paste - Your card has expired NO. See screenshot - Some banks have limitations pertaining to geographical location of the card's use. Cards used for local and overseas credit cards payments. - Some banks prohibit to use their cards for internet shopping - Check the limit of your credit card or if there are enough money on your debit card - We don't accept VISA gift cards
See screenshot
It may happen because of overloads. Anyway, it's a temporary problem and other customers easy move through - they just make one more attempt later. Also the problem is probably in how did you fill the form. For instance, you should fill in a CC number as XXXXXXXXXXXXXXXX, not as XXXX-XXXX-XXXX-XXXX. Make sure you don't fill in special symbols like # " / ^ * and so on. We suggest you to re-log in and try again.
Also please try using different browser. Used Google Chrome, Firefox and Opera
If it didn't help you, please, let us know.
I stopped using Moveberrie because between $50 end $100 disappeared overnight from my account and brought my account to ZERO.
See tickets. Problem was not solved.!
I upgraded my system from Windows XP 32 bit to Windows 10 64 bit.
This is a robot message, please do not reply to it.
Best wishes,
SITE_DOMAIN team
http://www.SITE_DOMAIN
