SUBMIT A COMPLAINT

Mountain Warehouserefund delay - still waiting for a refund

M4555781 Order number
multiple items returned for refund within days of receiving goods.
contacted customer service and goods confirmed as been receipted back into the warehouse. Customer service apologized and advised that the refund will be process immediately and did not know why it had not gone through as yet.
It is now 1 month on and I'm still waiting on a refund ($90 approx value)
I have tonight (your morning) to again follow up with customer service whose lines do not get answered. You have the option to hold yet after 5 mins or so you get placed onto a voice mail to leave a message. Not good enough when I'm calling you internationally, and due to time difference most likely will not get a call back when suitable.

Al
Dec 11, 2018

Post your comment