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Montage Furniture Services / premium protection plan claim not covered

Canada

My Wife and I bought a sectional couch from Ashley Furniture and shortly afterwards one cushion got damaged by one of our pets. My wife tried to scrub out the damage however it had no effect. We submitted a claim to Montage Furniture services and shortly afterwards was told the cushion would not be replaced even though we had purchased the premium protection plan which is supposed to cover damage caused by household pets. Customer service was terrible and inconsistent as well.

Ri
May 2, 2017

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