The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Mobicel / my mobicel phone

1 Johannesburg, South Africa

Good morning
I gave in my phone only with a cracked screen and they sent it to jhb. I received my phone now and the screen is fixed but all of my apps and personel information is gone. I got my phone back with a diffrent back cover and different colour. If you take the battery out you can see the phone is damaged now inside. The phone does not read any memory card any more and after receiving my phone its freezing and the phone is completely slowly. The phone resets at times and keeps on freezing. The phone was brand new and now its like a second hand phone. I only sent it in for a cracked screen and now its like an old phone. Im very upset with the tipe of service because I cant send it in again as I need the phone for work. I hope this can be resolved or I will appreciate a new phone as my phone was new before I sent it in.

  • Mobicel Customer Care's Response, Oct 13, 2017

    Hi Dennis, kindly accept our sincere apologies regarding your device.
    Please send us your contact details so that we could assist you further.

    #TEAMMOBICEL#

  • Updated by Dennis@, Oct 13, 2017

    0820719390

De
Oct 13, 2017

Post your comment