Mini Pocket Rockets
Reviews and Complaints

I learned they don't care about their BBB as well, just shows how they DON'T CARE and all they want to do is take your money!

This company is a ripp off. Do not buy from them. Our bike did not work the 1st time my son sat on it. This company will not return calls and if you send them e-mails no responses unless you use the word "Dispute".

Then you will get the following letter...
Ask yourself, would you buy from a company after reading this?
Also, the BBB is getting so many complaints that they have to close them. They give this company an "F" since they do not respond to them either...

Dear Valued Customer,

Thank you for contacting us.

We understand that you are considering contacting your Credit Card Company and opening a dispute on the charges. Before you proceed, we would like to be upfront with you on what a dispute entails.

When you decide to dispute the charges with your card company instead of working with us to resolve your issue, you card company will issue you a "Temporary Credit." This means that the Credit you are receiving from them is conditional, and can be reversed.

When we receive paperwork that you are doing a dispute, we have our team fight that dispute with data and evidence on why we feel that your case is not valid. Without going into detail, just know that our win rate on disputes is extremely high. And if we do win (which is the vast majority of the time), that "Temp Credit" you received will be reversed and the charge will be taken out again. And by the time the case settles in our favor (usually within 2 months from dispute date), the return window (30 days) and our limited warranty period (60 days) is usually passed, and we can no longer help you, the customer.

Now, if you are in the minority and actually do win your dispute, you will still be beyond the warranty period, so we will not be able to help you. But it is not over at that point. We work with a very effective Collections Agency which we forward all of your personal information to. They will then research your background and use their methods to help collect funds which we feel are rightfully due to us, if applicable. The methods they use, we have no control over, since we contract those cases out. We can tell you, however, that their methods have shown huge success rates in a very short period of time. For more information on their collections methods and the consequences, you will have to contact them directly when they correspond with you.

Also, if you file the Dispute with your Credit Card Issuing Bank, they will require you to fill out and sign paperwork, which will be legally binding. If you choose to state that the charge was somehow unauthorized, we will also be pursuing Criminal and Legal Actions against the Cardholder. With our data collection from the order, we are very likely able to prove that the order was placed by the Cardholder (via personal information, IP Address, Computer Identity, etc) and this case will be considered Federal Mail Order Fraud, which carries a severe monetary fine along with possible prison time, if convicted.

Instead of doing a dispute with your card company, we advise you to work with us on any issues you may have. We will stand by our products and will help you to the fullest extent. If you have not yet disputed your charges, we can peacefully resolve any issues. By going to route of Disputes, everyone will end up losing in the end, and that is not how we want to conduct business with our valued customers.

We hope this helps and we look forward to serving you in the near future.
If you need further assistance, please do not hesitate to contact us again.

www.MiniPocketRockets.com

Best Regards,
MPR Customer Care Dept.
Toll Free 1-877-MPR-BIKES
[protected]

MiniPocketRockets
PO Box 130
Temple City, CA [protected]

sales@minipocketrockets.com

This was a horrendous experience for me as well. The wrong parts were put on the bike and the front wheel won't even turn. It never got beyond getting lifted out of the crate. Turns out the bike isn't even worth its weight in scrap. I went ahead and contacted the L.A. County Better Business Bureau, they "knew them well." Fortunately, I have 15 years as a consumer advocate, but ashamed to admit that I missed this one coming.

Omg I received 2 huge boxes from ups I immediately said what is that. I’m 39 years old and never ordered anything online so I said put it back on the truck it’s not mine. I look at my online banking and I have a charge for almost $800 from this company. I contacted them by email and by phone and I thought everything was ok It was going to be 5 days and put back on my card. Well 5 days later I look to find $349 put back on my card. I called and thinking maybe they just forgot that it was 2 bikes. Instead I get a very rude lady on the phone who is trying and doing a good job at making me so angry. There is no supervisor I called for 3 days. Finally she said stop calling. This is my money that I work hard for and never did I or anyone I know order this product. How can they get away with this for so many years. It’s a scam. Tonight because of all this with this company I had to go to the er. This can’t. E legal. How r they still in business.

I'm going through the same thing. But in my case I never got my order. It was lost and ups refunded them the money to replace the product or refund in wich I ordered it in March 4 2017 .i called many times and got extremely rude people or hang up phone calls. I told them I want a refund and till today may 11 2017 haven't received it or a phone call from the supervisor who never picks up. I told them I will get advice from a lawyer and then the next day the customer service said I can't talk about your order because you said you are getting a lawyer and transfer my calls to the"supervisor " who I think don't exist. I got in contact with my bank and the media also for an investigation. I'm getting a lawyer asap and suing them for theft. Please be aware and check reviews before you buy anything. I wish I had.

Please anyone tell me if they got their money back I bought this for my sons birthday and the bike starts but won't move and they refuse to give me my money back. Can anyone let me know if they got their money back

They sell cheap garbage! And when you call to get help there just arrogant ###! Do Not Buy From Them!

Worst experience with customer service ever pretty much stuck getting bike if not stuck paying 25% restock and $60 shipping! Never again! My sister ordered helmet package company called to cancel because they said I was affiliated with the order

Minipocketrockets.com may be one of the worse companies I have ever dealt with. I first ordered a new fairing kit from them. When I received it every piece in the shipment had been damaged in some way. I emailed back and forth with them for 3 days. Including sending them 16 photos of the problems along with descriptions.

I was then directed on the 3rd day of emailing to call the toll free number which I did immediately. A guy buy the name of ANTHONY answered. Not only was he very rude from the start. He also proceeded to tell me that they would only replace 2 of the 8 pieces damaged.

I explained that the 2 he mentioned had the least problems with them and were also the least damaged. That I was more concerned about the main fairing sections, that the color did not match at all on. And that also had gouges down to the plastic.

He said that there was no proof that I had not damaged those pieces. I informed him that I had contacted them as soon as the package was delivered. That there had been no time to mount them on the bike. And that some of the pieces did not have holes drilled in them to be mounted.

Anthony was ridiculously rude the entire time. I asked to speak to his supervisor and was told no. I inquired that that must mean he owns the company. He said no. I then asked to speak to someone else, he said no.

Being in customer service myself. Decided to start over. I apologized to him for any confusion and tried to come to a conclusion. He proceeded to tell me I would need to send additional pictures to them indicating the problems and issues. This was after I had already sent 16 photos to them.

After doing this and before we hung up. I asked if I could speak to someone else now. He forwarded me to a voicemail of a woman named Anita. I left a message, and have not heard back from anyone.

MINIPOCKETROCKETS.COM is a scam of a business. Do not purchase from them.

Biggest waste of money ever! Bike ran once. Sent a new ignition module, I installed, no luck. Figured the kill switch was bad, so I called. "It's been too long, buy one off the website." Terrible people, crap product. DO NOT BUY, unless you love soldering and tinkering (which I do) and have lots of time (which I don't).

My advice is to save your money up and go buy a honda or yamaha, a name brand bike. I learned from this, you pay for what you get.

I bought a bike for my son this last Christmas. The very first day he rode it, within an hour started having trouble with it not wanting to pull. It would idle fine but wouldn't go. Then the motor started smelling hot. The very next business day I called them. The girl said that the techs were out to lunch. I called back the next day about the time they were to open. Same girl answered the phone and said again they were at lunch. I knew something was up then. I waited a few weeks before calling back. Same girl answered again. I told her to let me speak to the service dept. She asked me what was my problem. When I told her she tried putting the blame off on me saying that I didn't check out the bike to make sure everything was good to go on it before letting my son ride it. I told her that I had checked everything the manual said to check. She said I must have missed something. All I can say is this company needs to be put out of business and even imprisoned for doing people the way they are doing. They are nothing but crooks. I will tell eveyone I know not to buy from them. I am now stuck with a piece of junk and my son is without a bike.

i orderd two pocket rockets from them two years ago my shipping date kept changing it took 2 months to get them and when i did not one of them where colors i asked for the panels where cracked the white looked like it sat in piss for a year pull starts broke then clutch shoes went even before i got a chance to ride them called to adress my issues they where rude hung up on me my friend at the same point in time orderd the 110cc didnt come close to hitting speeds of what they say clutch lever wouldnt stay on when he called to find out about the govenor they told him to figure it out his self hung up on him panels and color was poorly painted and constructed battery was shot after 2 weeks issues after issues with bike between starter electrical every thing. i however have found a really great place for dirt bikes mini choppers everything fancyscooters.com great survice great customer service fast shipping ive gotten 3 bikes from them allways top quality respectfull service i got my 125cc chopper in 2 days bike ran strong never a problem with any of there bikes chopper went faster then they said in specs stock i had it up to 80mph top grade lights blinkers starters engines.