Microsoft
reviews and complaints

23rd Janurary 2016: I bought my first surface pro 4 laptop
8th November 2016: Had to replace it with the 2nd surface pro

Problem: screen flickering issues, where the screen shakes so violently that you can barely see what's on the laptop.

Time and money wasted: I had to call the support centre, troubleshooted it for a few days, waited for the approval and the collection date (another few days), back up my computer (few hours), run down to the collection centre (a day), set up my computer on new laptop again (few hours).
14th November 2016 Had to replace it again with the 3rd and current surface pro

Problem: Phantom clicking on the screen, where randomly places on the screen will be clicked. This make videos pause and lower my productivity levels when I am typing documents.

Time and money wasted: I had to call the support centre, troubleshooted it for a few days, waited for the approval and the collection date (another few days), back up my computer (few hours), run down to the collection centre (a day), set up my computer on new laptop again (few hours).

June 2017: Experienced screen flickering issues again
Problem: Screen flickering issues again, and screen leaving imprints such that you can barely see what's on the laptop.

Time and money wasted:
3rd July 2017: Could not get any online support through Microsoft website because of the expiration of warranty, searched high and low for a customer support hotline (few hours). Called the support hotline number [protected] at 5.50 pm, only to have the phone cut off at 6.01pm. Customer service officer did not call back . With the screen problem getting severe, I contacted Microsoft via Facebook messenger and sent pictures of what I am experiencing (see photo attached) and they promised to have their escalations team get back to me within 24-48 business hours. In the meantime, I borrowed a laptop from a friend and had to set up the computer again (few hours).

7th July 2017 No calls or emails from escalations team at all for the past week. Contacted Microsoft via facebook messenger again and called the number [protected] again. This time, June from the customer service hotline has received the case and our conversation lasted for 1 hour and 34 minutes. And Darrel from the escalations team has emailed. They said they will get back to me 'in a couple of days'.

After one week - no response. I decided to call the number again. A different customer representative picked up and said he cant check my records because the system is down and they would call within the next 2 days.

After another week - no response. Called the number yet again. Another customer representative said they would call 'later that day'. Received an email from June saying that he couldn't call me at my number. (why? THE NUMBER WAS WRONG. do they not have all these information stored properly in the database?).
Now 27th July, I called the number again. Another representative said she would take over my case but---- she is unable to view my past records because the system is down. And she told me microsoft is only able to give me a technical support. Not a replacement.

In summary: I have had three surface pros 4 laptops malfunctioning within the span of slightly less than a year. With the latest surface pro 4 malfunctioning only 7 months after the replacement, I think it is unfair for me. I have had to deal with so much time wasted getting replacements after replacements and horrible customer service that either forgets to call you back or cant track down my records.

I have been very patient with this issue. Previously I was asking for a replacement but now I would like to seek a refund.

We've had numerous issues with Xbox! This time, my son was scammed out of money by another player on live and then never heard from that player after he gave them the money. My son was mad and messaged the player threatening to report them and used profanity. My son was blocked from online game use all together for 2 weeks! Not only was he blocked from communicating, but he also can not play an online game (which limits most of what you can do). So we are paying for xbox live gold (which you have to pay for just to be able to play their games) and he cannot use it at all.

I tried calling customer service and they said they cannot help me! They said I have to get on the Xbox Enforcement Site and file for a case review. So I click to file and they MAKE ME answer 12 questions Correctly BEFORE I CAN EVEN REQUEST A REVIEW. 12 questions that are mostly vague and don't make sense! If you get more than a few questions wrong, they make you wait another 24 hrs. before you can answer the questions again. So I got them wrong and had to wait 24 hrs to get on the site again.

EXAMPLES of Questions They make you answer correctly:

1. Participants in the Enforcement United Program are part of the enforcement team. True/False. (Answer- false, but how am i supposed to know that?!)
2. Do you think its ok to file numerous complaints against another player who did something wrong? (The answer is no but how VAGUE!)

I found out it is a violation to ask another player for money- so this guy scammed my son and got away with it, didn't get reported and now my son can't use a service I'm paying for. I don't understand why he wasn't only banned from communicating online. Why is he being blocked from playing his games all together?

So after waiting 24 hrs and trying the quiz again, I finaly got all 12 questions right. Then I only had 500 characters to voice my complaint so I had to WriteMyComplaintLikeThis and still could not fit everything together. They have to know their customer service is horrible. What big company like microsoft does not allow you to contact a 1-800 number and speak to someone directly about a matter instead of giving them the run around? It's not like they can't afford to have customer service staff! I have spent A LOT of money on Xbox. I have 3 different x boxs and tons of games. I pay for xbox live gold monthly. Next Christmas I'm getting a Playstation! Never again.

Also, once you put your credit card on xbox live- it does not allow you to remove it! I had numerous charges on my credit card that I didn't authorize because of it. And at that time I was unable to find a customer service number so I had to cancel my credit card all together. After that I never let my son use my credit card on there. We had to go to the store and buy xbox gift cards.

I have received mail from this mail "[protected]@outlook.com", which is sent by Enda George who said to make further action to contact or mail to Chris Bolton (Claim Agent) then this person said to mail to the banker namely Evans. Documents are attached.

1.
Edna George
Operations Director
Microsoft Corporation Lottery
Corporate Hill, 3012 William Nicol Dr,
Bryanston, Johannesburg, 2031
Ref: EAASL/941OY1/02/SHYN
Batch: 12/25/0034
website: www.microsoft.com/en-za
2.
Chris Bolton(Claim Agent)
Supervisor 1 foreign affairs
South African Lottery Commission
Block D, Hatfield Gardens
333 Grosvenor Street
Hatfield
PRETORIA
0083.
+[protected]
3.
Evans Munyuki |
Absa Bank International Transfers Department |
Absa Business Bank Address| Absa Towers East 3rd Floor 170 Main Street Johannesburg |
Tel +[protected] | Fax:+[protected] |
Email: absa_.[protected]@safrica.com

Hi there I keep getting Microsoft Partner communications and advertising from Microsft. I do not want to receive this I am not associated with Microsoft Partnership program.

Even if I was a partner there is no such thing as a manditory emails because I consider this spam. My email address is [protected]@zoneservices.ca. If I get another email from you I am going to file compliants with CRTC and anyone else involved. I do not want receive the 15 to 20 emails a week. I do not have login for microsoft partner program nor do I wish to take part of company that is a big security risk.

I am going to give you to the end of next week to have your issue fixed and if I receive another email from Microsoft Cloud and Partner programs I will be presuing this and taking legal action.

I do not want any association with Microsoft or any communication other than my billing for products I use. If there is any manditory communication then simply put cancel all my services I will use open source programs as there as much as a security threat as your products..

8 June 2017

[protected]

On 8 June 2017
At 10:28 AM I was signing for Microsoft Account .
At 10 : 32 AM I was on the Home page of Microsoft Account & at the same time I cilcked my Profile Button and then after some time I was logged out from Microsoft Account .

But when i was login at 10:36 AM . then the Microsoft Signup page showing that it is not your account . So tell me what should I do to get my account back . please tell me as fast as u can ..

My fiancé decided to take me to this event to be supportive if women and girls and girl power and to show me that girls are powerful and can do anything especially in the Microsoft technology fields! We saw this event online and it said free to go to for anyone and to be empowered while there! When we showed up there we were told we had to fill out waivers for pictures and we did so and then we needed to register before we could go in! The 2 women up front contacted the project manager to get the approval to let us in which was pretty crappy feeling like we had to be approved to come to an event held by Microsoft that was free to the public, she then asked if he had children, we told them our children were grown and not here with us! She then went on to tell us she is uncomfortable with us being there and that we were not welcome to be there or come to an open event for anyone because we didn't have children! We were discriminated against because of our looks for one she was uncomfortable with the fact we had tattoos showing and that we didn't have children she looked at my fiancé like he was going to hurt children and that's why weren't allowed in there ! Horrible horrible customer service and employees! I will be contacting the news channels and more people inside Microsoft about this we have pictures and screenshots of what the event was and why it was for anyone! To empower girls and women and to support and then to have Microsoft employees who are women tell myself another women and her husband who is there as a women power advocate we had to leave because she didn't want us there is discusting and discriminatory against us! I know all the news channels will love this story and I hope they can get through to find out why Microsoft discriminates against women and men who want to learn more and be inspired by powerful women in this industry! I will also be reaching out to our legal council for more action since nobody from Microsoft wants to address this discrimination that occurred today by them
Please email back to fix this before Microsoft name gets dragged through the mud some more!
Katherine

I purchased the office home Mac 2016, today. I would like to know if Microsoft has a U.S. telephone representative/agent. I had to call back multiple times without help, mainly because I am unable to share my computer with telephone help outside the U.S. and I could not understand what 90% of them were saying. This program is not working properly. A spiral wheel spins and, while in MS word, it locks the system--I have to turn off the computer. I use MS word for work and cannot function this way. I am very dissatisfied. I am unable to go into a MS store because there is not one in my location, the closest one is three hours away. I need to get a phone number for a U.S. telephone rep/agent to resolve this problem.

Hello,
My name is Neena & I was taken support of technician for delete only 2 folders from desktop but he/she deleted my all very important working folders from my desktop. I am making complaint against ARLINE G who gave me technical support. I was unable to delete 2 folders from my desktop. That person who gave support, he deleted all folders from desktop through cmd prompt. I want to recover my all folders in my PC intimidate.

Thanks
Neena

My son Joe (14) accidentally purchased a battlefield premium pass and some points for Call of Duty using his mobile phone (O2)on the 6th April. These two items amount to £55.98. Order numbers are: [protected] and [protected]. He does not want either item and I (his mother) would like a refund. I have phoned Microsoft and O2 since the 6th April on numerous occasions, but I hit a brick wall everytime. I am told I cannot get a refund because the purchase was made from Joe's mobile ([protected]), which is linked to my bank account. Microsoft keep telling me they are not responsible for the refund, O2 is. When I phone O2, they tell me Microsoft are responsible for a refund. Since the bill has come from Microsoft, I think it is Microsoft's responsibility to refund me.

We bought our son an Xbox One in December 2015 for Christmas. It worked until 6 weeks after the warranty ran out. It developed a start up error105. We went back to where we bought it and they said they could not do anything with it but to contact Microsoft which would be able to who us with this issue. After contacting Microsoft, they were unaware of what this start up error was but explained that we needed to send it back, they wanted payment of $140, and they would attempt to fix it. They could not guarantee a fix but they were billing us. If they could fix it and it worked for a short time they explained they would fix it a second time for free and if that did not resolve the problem they would consider replacing it. They explained the process would take a month or longer. When asked to speak to someone higher about this error we were told there was no one higher to talk to. When we asked for the employees number they stated they could not give it out. I am very surprised that although they do not know what this error is, they are still willing to take money from us to fix it and they are not backing up this product. Basically we have a Microsoft paperweight.
Was wondering if there is anything else we can do as this machine is slightly over the year warranty but this is a hardware problem not a software issue which they will not back up.
Looking for some help as this is very disturbing that a company as grand as Microsoft does not back up rheur product.

My visa card statement, issued to me on 23 january 2017 (received today, 10 march 2017) , from standard chartered bank hong kong contains a charge "microsoft answerdmsbill. info hk" (transaction reference 74432696362651966992687) for the amount of hk$674.00 made on 26 december 2016.

I did not make any purchase of any product from microsoft.

This charge has been made falsely.

I demand an immediate refund.

Date of incident 14/02/1917
Reference client visa [protected]

Just received 01/03/17 my credit card visa statement from bnp paribas fortis bruxelles belgium: i noticed a charge for €24, 79 microsoft* msbill info ie and another charge for €3, 99 also from microsoft* msbill info ie
I did not authorize this two transactions via my visa card without my agreement.

My name is Thomas Foster..My email is [protected]@yahoo.com

I am getting repeated phone calls from people claiming to be a Microsoft Representative and asking me to update my profile..they know my email address and my phone number. I have told them I do not give out information over the phone and asked that they take my name off there calling list..
I just had a back surg.. last week. I am not up to dealing with this, these people will not stop harassing me.
I'm almost to the point of changing my phone number, but of course then that means a lot of work for me to all my contacts and doctors etc.
If there is anything I can do please let me know by mail, at this point I am not trusting any email corrospondense from Microsoft. Thank You

I have always been a big fan of Windows, but right now I am frustrated that since Windows XP, every newer windows I buy can play less of my favorite games. I live off grid, and I have very, very, very limited internet, so internet gaming is often not an option, and when it is, I have to play over metered connections. One by one, my favorite offline games are rendered useless due to compatibility issues. When you came out with the 32 bit systems, I could play 16 or 32 bit programs, but for some reason the 64 bit system will not even install many of the 32 bit programs, so to me this is a serious downgrade in capability. I am at a loss as I can only play about 2 or 3 of some 30 of my favorite offline games on Windows 10 now, and gaming is almost the only thing I even buy and use computers for. If I cannot use my offline games, then I have no reason to buy your computers or software. I really hope you can give me a good reason to keep buying from you, but in my situation, unless you provide me a way to access and use my software, I will no longer have any reason to buy from you. My specific problem this time, is that I cannot get any software to install from my cd/dvd player. The same issue appears to affect another elderly friend of mine's laptop.

I have a problem with how Microsoft does its Window 10 upgrades:
1- Resetting my tablet password to an earlier password, and resulting in me being locked out of my tablet, until I stumbled upon what was done by trying old passwords( happened once, i believe 3 upgrades ago). Altering my printer driver to one that does not allow double sided printing ; I had to reinstall to a previous version (has happened on 2 consecutive upgrades. 2nd and 3rd upgrades ago I think). Took down all my firewalls, and turned off my Kaspersky virus checker (happened once, 3 upgrades ago). I only discovered this 10 minutes after I finally managed to log into my tablet, and after reinstalling my printer driver and browsing on the internet for 10 minutes.( It took that long for a popup to appear that told me my firewall was down!). The most annoying issue that I have is that when I logged back on after that upgrade, Microsoft had the gall to send me a message with the upgrade completion that they had not altered any of my files! Please in the future when you do needed upgrades, do not upgrade drivers, change passwords and take down firewalls and send false messages on what you have or have not done!

I cannot get into my Hotmail account. I have filled many forms from Hotmail for security checks but these forms were all rejected. I have called Microsoft Canada on December 29 at 10h43 AM. I was told by an employee called Midji from the Windows department that there were no department dealing with Hotmail problems. He hung up on me. This man was speaking French.

When I upgraded to Windows 10 using he Microsoft link provided, my entire OS disappeared. Now I have no OS on my Surface Pro. How I do get my OS back? Is this a scam to get people to buy Windows again and again? If Microsoft's system removed it from a Microsoft tablet, should Microsoft pay to have it fixed? No one from Microsoft has returned my emails so apparently they have us all by the short hairs and we have to keep buying the products they remove. Is there not a class action suit yet to recover of fixing their problem? Should one be started?

I previously have been scammed by a company claiming to be a Microsoft
Corporation virus eliminator. They claimed that they were a licensed contracted company that will eliminate and prevent the virus that my computer had contacted and that they were the only company that could once and for all prevent any virus from entering my computer. The phone number that pops up on my screen is [protected]. The male computer expert kept me on the phone asking me many questions and even commented about the size of the projects that I have been working on. He asked for $ 600.00 to fix my problem. He mentioned that even PC Keeper could not protect my computer from hackers. My computer was disable for many weeks until my co-worker fixed it. I don't want any compensation but rather for these people to be dealt with so they can't do this to anyone else. Please help to stop these people.

I have purchased a laptop from MicrosoftStore and it was nothing like I expected. Laptop was very slow and did not work properly, so I decided to return it for a refund. I went back to the store and they took it back and said that it will take two weeks for them to process my refund. Two weeks passed and there was no money so I went to the store again and asked what was going on and they said that I need to be more patient. It is now over three months, still no money, and they give me nothing but empty promises. I argued with them so many times and I'm already tired of that.

I have the white version of the Xbox 360 and i like to turn all 360's side ways which is one of two proper ways to sit them and when i did i inserted my GTA V(5) and closed the tray and the red ring of death came on and the xbox started grinding a deep thick ring around my game and when i was finally able to open the tray my GTA spun off the tray and it had many scratches along with the ring when i just bought the game a week later