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Michael Kors / unethical behavior and illegal sale

1 United States

I following up on my complaint that I made through a phone call to Michael Kors official call center regarding my order w[protected] . That was 5 days ago .I specifically asked the person on the phone named Kiel to escalate my issue and issue formal reply from Michale Kors for my case. Except that he was totally unhelpful on the phone as it seems he never escalated my case.

I order from the official Michael Kors website on the 6th of June several items from the website. I also received a confirmation email that my order is being processed on the 7th of June and my credit card was charged accordingly . I live in Abu Dhabi UAE and my husband was travelling to the US for business so I wanted to take the opportunity to order some US brands items online. I also took the 2day express delivery option so I can make sure the staff are delivered to his hotel on time. After I received the confirmation email I was confident that all is in order and didn't check my email again. In the meantime all my other orders from Tory Burch, DKNY, Victoria Secret, Amazon arrived in the hotel . When I checked my email again oi found an email that said that my Michale cors order was cancelled as NONE of the items that I got confirmation and paid online are not available.
How is it possible that you advertise items and make customers pay for items you don't have available? This is unacceptable and I need official reply on this saying that after purchasing and getting confirmation Michael Kors cannot guarantee that the items paid for actually exist .It is illegal to advertise and charge people for goods that are not existing.

In addition the reply of your customer representative online was totally unacceptable so I am requesting that you hear the phone call made on 12th June at 19.45 UAE Time, duration 14min and 44seconds and also officially answer why I haven't received any response from Michael Kors. Also I need confirmation from your side that all the money have been returned to my account.

Some of those items purchased were for gifts for certain occasions that I had to buy something else.
I am very disappointed and hurt from this incident. I m a loyal customer of Michael Kors in UAE and never expected this to happen especially from Michael Kors.

My phone number is [protected]

Mf
Jun 18, 2018

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