Metro by T-Mobile
Reviews and Complaints

I've had MetroPCS for years and I always payed my bill online for free without a problem. As of 2017, the online payment service no longer is accepting my GTE Federal Credit Union Visa-Debit Card. I have called customer service again and again without being given a solution. The only options left are to either pay over the phone or go to a MetroPCS store but I get charged an extra $3 every month for paying this way.

I have found hundreds of people across the US with the same complaints and News reports as well. Why is this company not being held accountable?

A Desirable Solution:
1. MetroPCS online payment Service to accept all credit/debitcards
2. No $3 fee to pay in person at a MetroPCS Store

Please go to: The Federal Trade Commission Website and report MetroPCS for scamming their customers by charging a $3 fee to simply pay their bill in person and their online service doesn't accept all cards.

Help me fight this injustice.

Website Link:
https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

I purchased a phone from kerro have had service for aqhile now on 5 phone's.. The metro pcs put ke onntmoible service and my phone was meased up.. My daughter was avting up ao i suspend her phone .. Ahe changed the pass word aminor child.. Really. U allowed her. Then i changed it to another one n9 onw knew went to the atoee vweified myaelf 3 times by id changed it again. And they aay it is wrong atill i am losing work and money due to my phone and nobbwing abwl to get it working. Ready to cancel cancel and cancep and cancwl and cancel theaw 5 phonea and my daughters acvount 5 more. Are u that bad in service . that u cannot get one phone technical aervice right one password .. Its been over 3 weeks no service.

I've contacted metro pcs 10 times withing the past week because both of my phone are not receiving service, I'm getting dropped calls, I can't get on my internet most times, my notifications are coming late or not at all. IM BEYOND IRRITATED at the fact when I've called my issue still hasn't been resolved they put a credit on my account thinking that was going to resolve the issue. When I called back and got intouch with a supervisor for the 2nd time he told me since I took the credit that I was basically saying everything was fixed. When I told him I've been a very loyal customer for 5 years and shouldn't have to be calling back everyday because you guys can't provide the service you promise. He then explained ALL he can do is send in a ticket to the engineering department. He kept repeating that same line and that he couldn't help me to fix my service. You guys promote that we should have service everywhere but if I change cities now and if I'm not near the tower I'm connected to I experience the worst service and the supervisor didn't care or anything. To know I've been a loyal customer and your agents and supervisor shrug me off like I haven't been a loyal customer is disgusting. YOU GUYS PROMOTE 4GLTE DATA AND YOUR GUYSS SERVICE COVERAGE AREAS COVER ALOT BUT WHEN I LEAVE zip codes or leave to a different city I'm not getting coverage at all it's FALSE ADVERTISEMENT.

My phone has been nothong but flagged from me for so long as I remwmber. I went to a new local metro pcs company on Elkhorn Blvd. After allready speaking to man tjere about needing a phone and what was going on with my accounts he offered me four different phones to choose from then took 92.00 cash from me, no receipt was given but paper with 40.00 plan and my acct. #. He sold me a cover for phone and pieced it together for me. Made me mad. I had just put 200.00 on a greendot card and had to ise the online service to activaye card they said they would send me card in mail and gave me my pin number. Well today I have eighty+ dollars missing from the card and only 5 previos transactions on the report. The atm charges.50 cents for inquires and 2.95 for withdrawls. I yried to use for purchase and yhey said only.20 cents on card+charged me.20 cents twice on report. Also have a inquiry on thay morning for when I was in bed asleep. So. I yry and take phone back because I beleive they are using my account seeing as the phone allready rings twice I gave no one number and it was early in am like 3:30. I have been sold used phones q/also two lines beforw and did not want these. I also have sent for rebate and never received rebate back either. He offered my friwnd 20. And began to argue with me about how its my fault and that I have to wait 11 days for mail check. I want my money back. I am a customer. What do I do now? Even my credit card is screwed up from these stupid idiots in the business dor lical that are telling me I no longer deserve the customer appreciation for even choosing for them to rip off. Fradulent behavior on the mans pary ans has known priors. Fix this? Tara Kay Munsee.
P.o. box 1611
Lucerne Ca
95458
[protected]-6853msg. lv days

This service is one of the worst cell service I have ever had. Constantly dropping calls, dead zones in highly populated areas in cities where service should be good. No other cell service is as bad with dead zones like Metro. I live near Detroit, about 20 miles out and have terrible service. I used to live about the same milage from Cincinnati and had the same problems. They need more cell towers put up or something. I pay 40 bucks for service that I can only use if I'm in a large city, not in my home which is only 20 miles from one. I even try to make it work by going outside, still nothing...

My complaint is their phones, and their customer service. It is the worst customer service I have ever experienced. I am a long time customer and havevbeen forced to purchase 3 phones in the last year! Now keep in mind when your phone breaks you have to incur the cost of sending your phone in for repair (which means you are without a phone for weeks!) this is what happened to me. I purchased a fierce xl it completely shut down after only 4 months. I sent it in. It broke again a month later. So now they tell me to go to a metro store and they wilk give me a free upgrade for being a long time customer. My free... Upgrade was 25.00 off the purchase of another new phone. So I purchased another new phone.. This time I got a lg aristo 2. After only 2 minths the homescreen went out. So I called metro customer support. I am on hold 2 hours being transferred here and there and finally furious I demand to speak to a supervisor. He tells me to go back to the store where I purchased the phone and they will give me another or fix mine. Neither of those things happened. I call metro again and tell them abiut the upgrade I had purchased and the store wouldnt help me. Keep in mind I pur hased the phone 2 months ago! The supervisor tells me on 6-11-2018 he will send me a refurbished phone thats almost as goid as the one I had purchased and it would arrive in 3-5 business days. Calling every day after day 8 of business and no phone as promisrd. I call metro again on 6-20-2018. Phone was never sent or ordered! A supervisor named jay his id # 500392 tells me he will personally expidite my phone and he has to walk down a hall 30 minutes away to do it and will call me back within the hour. 24 hrs later, he gave me more lies! And a fake id #... My nightmare is still continuing today! Metro pcs is the worst ever!

My fiance and I have been paying $50 for 2 phones for years. Recently, he bought a new phone because his broke due to an accident. When he bought the new phone, the cashier changed our plan without asking and told my fiance that he will add his new phone to our plan instead of removing the old phone/old number so the new one can take its place. Before we left the store, the cashier told us to return before our next bill payment to take off the old phone and to switch back to our $50 plan. My fiance did that yesterday (June 19, 2018) and our plan suddenly went up to $108. So this morning (June 20, 2018), my fiance called up the company and the guy told him our plan has been changed so many times, that it can't change again. We want our $50 plan back. We never asked for 3 phones to be on our plan and we never wanted our plan to change. The cashier who helped us works at Metropcs in the Poughkeepsie Galleria Mall and his name is Austin. He royally screwed us over and I want this fixed before July. Thank you!

I've had my Samsung J7 prime less than a year. It frequently, freezes, poor call quality, sometimes numerous attempts to connect an established blue tooth. Lag time make calls.
My second complaint is I purchased a high quality blue tooth around the neck ear buds. O could press a button on either side to retract the ear buds. This morning at work I noticed on of the ear buds broken. After work returned to the metro pcs store in greenspoint where I made the original purchase. Pretty boy Floyd with an outdated in professional hair style said since it was a month ago nothing he could do, except an exchange for twenty dollars per metro pcs rules and regulations. When I called customer service agent said up to store associates.
So I will be dropping them yhey cater more to their own anyway

I switch to MetroPCS from boost and I was supposed to get 4 free phones for $100 I paid $125 for 3 phones which the Boost phones were from my mother-in-law and my brother but I was cheaper to pay for 4 phones and it would be to be two phones from Boost that's why I decided to get the four free phones I told the man I wanted the exact phones that I have because I have the service to and I was paying for my friends service that day I told him I already paid my bill yesterday the day before so I wanted to for free phones I told him I was in a hurry aside baby back to get them and he said that he would have more ready for me when I got there I picked out the phone I wanted which were they were supposed to be just like my phone when I came back and pick the phones up they weren't the phone they were supposed to be and there was only 3 so when I figured out what he did by putting the three phones on my account I went back in there and he told me he was going to charge me $30 per phone which was $90 cuz I return the phones that they didn't have any other phones there was nothing that they could do about it he said take it up with the corporate office and nobody seems to know what that number is and I can put on hold and hung up on it's just been going on way too long now I'm receiving a bill saying that my phone bill is due today that I have to pay another $75 it's only been two weeks since I paid my bill of $40 and the $125 on top of it the next day so you've already got $165 and it's not even been two weeks

Purchase zte blade on 6/13/18 phone bluetooth service was shutting off and on . Also battery life would not hold to 80 percent within 6 hours and no use on the phone. Took back to store on 6/14/2018 wanted exhange for different model and pay some difference but had to pay way out of pocket as if i was buying a new phone. It not fair as a customer to have to purchase another phone with just 40 dollars off retail price . Especially when i did not use phone much and only purchase for one day.

They provide phones to minors and put names on minors name also they dont ask for ID so the customer can pretty much put any name or address they want which can lead to identity theft. Specially a girl that works in the Elgin office that comes to work to the streamwood store on Irving park next to the bakery. That's not acceptable.thats bad business

I've only been to this store three times. The first two times the girl was over ten minutes late opening and I wasn't the only one waiting outside. This third time I get here to pay my phone bill and there is a sign on the door that says "be back about @ 6:30pm thanks" during operating hours? Very unprofessional and an embarrassment to metro pcs. I have somewhere I need to be and now I'm stuck waiting on this person.

Regarding MetroPCS Store at 5060 W Bethany Home Rd #13, Glendale, AZ 85301.
This store is poorly ran. The owner, Jake is very rude. He also likes to lock his door and leave multiple times a day. He helps another store nearby called AZAD Market in the same plaza. Hes even ruder there. He will lock MetroPCS doors to go run this market almost everyday and when he notices a car pull up he will take about ten minutes to walk back to MetroPCS and by then the customers have left. He also tries to just hire females and hits on them in front of customers. Most of the time there is no one running this business. Its needs looked into and investigated. There needs to be a new owner or it needs shut down. If he rather work for AZAD Market then he needs to shut down MetroPCS. You cannot run two stores at once and lock one door and run back and forth! This is ridiculous and is making MetroPCS look even worse!

My husband is in the military and has a deployment order from the US military and Metropcs refused to unlock our phones. Although it says clearly on their website that we are entitled to have our phones unlocked. They were extremely rude and acted as if we are stealing the phones although they are prepaid phones that we fully paid their prices in advance. They have no respect to the military or the military life of deployments and they are extremely rude. I have been a customer for a year but no more.

I purchased Metro Pcs service and 2 phones kg-7 about a year ago. Service fine until a couple of months ago when calls were being dropped daily. Also the voices on the other end were so garbled i couldnt understand what they were saying. As an attorney this is very embarrassing. If this is not corrected i will change service and file a complaint with the FCC.

told service crashed or was hacked. payed bill in cash yesterday at metroPCS. phone has not worked since. not getting calls on my business phone and cannot check on family member in hospital. had to leave work early and lose pay to go back to metroPCS store and had to wait before getting help. found out many customers had their plan changed without their permission and their service was suspended like mine. MetroPCS is unreliable and prone to hacks. lost money and time. would not recommend this carrier...they SUCK!

These people are the biggest scammers out there. I was on the phone with a Customer Rep named Gerna ID # 501121 and I asked her why online they have the sim card online for $10 and in store for $20 and her response over and over again, as if she's a robot is "Ma'am you need to ask the store why the price is different." Like wtf. So I asked her if she's customer service, why isn't she servicing the customer. She was as helpful as a splinter in a finger nail. I was told to call around and ask stores how much their sim cards are selling for. It's amazing that I can purchase this item lower on amazon than in a legit METRO PIECE OF [censored] store.

I arrived at the metro pcs store in Stroudsburg, Pa to pay my bill. There was a $3.00 service fee for paying at the store. I asked the girl to please waive it as I've never payed after at the store in Wilkes Barre, Pa. I was told to call customer service myself. So I called myself only to find that the lady I spoke with couldn't help me either. I asked to speak to a manager. I was transferred to her "supervisor" where I sat and listened to the phone ring for almost 10 minutes before I hung up and paid the fee. I'm confused as to why there's a fee for paying cash of all things in a store? Why is there customer service nobody has an answer to such a simple question? I will most definitely be looking into a different phone carrier.

Today, my family and I went to the Metro PCS store with the hope of buying a phone and upgrading our plan.I asked if I could upgrade to everything unlimited, the lady working there said we couldn't change to unlimited, my daughter asked if it was impossible to change our plan and the lady said no.Still she said nothing could be done, because it would cost too much and we wouldn't like the change and it would be too difficult for her to make the change.I asked to talk to the manager she said the wasn't anyone else to call someone on my own time.Ultimately, she didn't tell us how much it cost to upgrade, she didn't do the plan upgrade and did t sell us the iPhone we wanted to buy.Worst costumer service if encountered, this woman should be fired with that rude attitude other costumers won't be purchasing anything.

Phone froze upon investigation i see its pretty common, I took phone too a store explained the problem they said too bad cant help, i said can i get it repaired, they said u cant open this model up, but several online sites show ucan, she said go ahead and try, anyway i bought a new phone again, ive been a pretty good customer for awhile i just asked for some kind of help or discount, but no, i would havetaken my business elsewhere but i have 100resumes out with that number, so i needed to keep that same number, im not scamming anyone i pay my bills ontime, i just think a little understanding and compassion was in line, that was my 3rd phone with you guys never given a break once, i wanted another stylo but they were out so the girl talked me into this zte piece of crap, so i bought the cheapest the coolpad, of course my numbers didnt transfer over, but theydid from my 2 stylos, and my 2nd stylo to the zte,