In September 2005, we contracted with Mayflower to move our household goods fromTulsa, OK to Gilbert, AZ. After a considerable amount of confusion and miscommunication by Mayflower involving packing through another Mayflower company, which caused a one day delay in making the move, the move was completed in October 2005.
The driver told us that he was going to have the load re-weighed as he thought it didn't register correctly when first weighed. He said that we would probably receive a refund if the weights came out different.
In January 2006, we received a check from Mayflower for a refund of $2100. There was no information included with the check, just a refund of $2100.
In July 2006, we received an invoice from Mayflower stating that we owed them $2100 for packing materials. A phone conversation with Select Van told us that they did not know how to do accounting or to bill for their services. They made a mistake sending us the refund and were now billing us for the refund amount.
If anyone uses a company like Mayflower for future moves, be prepared for additional invoices and screw-ups in billing. Also, make sure you check your household goods very carefully. We had a number of scratched and broken wood tables after the move.
Needless to say, our next move will be with a professional company and not a company like Mayflower.
Mayflower Transit through Select Van - Omaha, NE